Senior Field Service Technician, Industrial Air Systems

Hitachi Global Air Power; Charleston (WV); On-site; USD 60,000 - 90,000; Full time

Job summary

Hitachi Global Air Power seeks an experienced Field Service Technician specialized in Sullair rotary/oil-free products. You will train technicians, perform installations, repairs and on-site support at customer locations, and provide detailed service reports.

You will identify malfunctions, schedule repairs, and work with multiple departments to drive issues to closure. Must have a valid driver's license and be fluent in English.

Qualifications

• 4-6 years of air compressor commissioning and maintenance experience.
• Experience with multiple brands of rotary screw and oil free compressors and accessories.
• Demonstrated success in technical aptitudes of compressed air systems.
• Experience with industrial product manufacturing and processes.
• Strong verbal and written communication skills.
• Must be able to engage and communicate effectively with all levels of the organization.
• Strong grasp of Microsoft Office required.
• Ability to read and understand schematics.
• Ability to work independently or on a team.

Responsibilities

• Performs any needed service on all compressed air products, regardless of brand, except for centrifugal technology.
• Train other technicians on all rotary products and accessories.
• Travel to field jobsites for troubleshooting, and service of Sullair and competitive rotary products.
• Follow standard work for pre and post service preparation (submit expense reports, prepare service reports, make travel arrangements, complete timecards).
• On call as scheduled for afterhours customer support.
• Follow all Environmental Health and Safety policies and procedures.
• Communicate distributor feedback to Sullair management as Voice of Customer.
• Drive field concerns to closure in a timely manner.
• Support goal of service within the Service Department of 95%.
• Contribute to positive Company branding by projecting a knowledgeable, professional, and customer-oriented image to customers.
• Perform all duties in accordance with company standards, while always striving to understand the needs and expectations of the customer.
• Dedicated to completion of responsibilities.

Skills

Strong verbal and writtencommunication

Ability to read schematics

MS Office proficiency

Teamwork and independence

Education

High School Diploma or equivalent

Job description

Hitachi Global Air Power seeks an experienced Field Service Technician specialized in Sullair rotary/oil-free products. You will train technicians, perform installations, repairs and on-site support at customer locations, and provide detailed service reports.

You will identify malfunctions, schedule repairs, and work with multiple departments to drive issues to closure. Must have a valid driver's license and be fluent in English.