Senior Field Service Technician — Enviro Monitoring

RXinsider LTD.; Washington (District of Columbia); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Travel up to 75%

Job summary

Rees Scientific is seeking a Senior Field Service Specialist to perform advanced installation, calibration, maintenance, and repair of environmental monitoring systems in regulated environments. You will serve as a senior technical resource in the field, exercising independent judgment and delivering compliant, high-quality service.

The role requires strong computer, IT, networking skills, customer-facing ability, and extensive travel availability (up to 75%).

Qualifications

• Associate’s or Bachelor’s degree in Engineering, Electronics, Life Sciences, or related field preferred; or
• Five to seven years of progressively responsible field service experience in a technical or regulated environment; or
• Equivalent combination of education and experience
• Demonstrated ability to perform complex, non-routine work requiring advanced technical knowledge
• Strong technical background in calibration, troubleshooting, and system diagnostics
• Experience working in regulated environments (GMP, FDA, ISO) preferred
• Knowledge of environmental monitoring systems and networking fundamentals
• Strong problem-solving, analytical, and decision-making skills
• Ability to work independently and exercise discretion and judgment with minimal supervision
• Strong organizational, documentation, and communication skills
• Willingness and ability to travel up to 75% as required to support customer sites

Responsibilities

• Perform installation, calibration, maintenance, and repair of Rees Scientific systems and customer equipment
• Lead complex service calls, including advanced troubleshooting and root cause analysis
• Exercise independent judgment in diagnosing and resolving non-routine technical issues
• Execute system testing, verification, and performance checks to ensure proper functionality
• Support validation-related activities including calibration verification and system readiness
• Diagnose hardware, software, and network-related issues and implement corrective actions
• Review job documentation and system configurations prior to service execution
• Complete accurate and timely service documentation including service reports, calibration records, and work orders
• Ensure all service activities comply with GMP, FDA, ISO, and company standards
• Maintain audit-ready documentation in accordance with regulatory and internal requirements
• Support investigations, deviations, and corrective actions as required
• Adhere to all company safety protocols and customer site requirement
• Communicate effectively with customers regarding service activities, system performance, and recommendations
• Provide professional recommendations and solutions based on technical expertise and system analysis
• Support customer escalations and resolve complex technical issues in a timely manner
• Collaborate with internal teams including Engineering, Technical Support, Quality, and Sales
• Provide technical guidance and mentorship to Field Service Technicians as needed
• Maintain current knowledge of systems, tools, and industry best practices
• Participate in required training and certification programs
• Provide feedback to leadership on service processes, tools, and opportunities for improvement
• Support initiatives focused on enhancing efficiency and customer experience

Skills

Field service

Troubleshooting

Networking basics

Customer communication

Problem solving

Education

Associate/Bachelor in Engineering/Electronics/Life Sciences

Tools

Calibration equipment

Environmental monitoring systems

Documentation systems

Job description

Rees Scientific is seeking a Senior Field Service Specialist to perform advanced installation, calibration, maintenance, and repair of environmental monitoring systems in regulated environments. You will serve as a senior technical resource in the field, exercising independent judgment and delivering compliant, high-quality service.

The role requires strong computer, IT, networking skills, customer-facing ability, and extensive travel availability (up to 75%).