Senior Field Service Technician

ABB Schweiz AG; Town of Texas (WI); Hybrid; USD 65,100 - 104,160; Full time

Benefits offered by this job

Health insurance

401k Savings Plan

Employee Stock Acquisition Plan

Paid holidays

Parental Leave

Job summary

ABB Schweiz AG is seeking a qualified Field Service Technician in the United States, specifically in the Town of Texas, Wisconsin. This remote position involves on-site troubleshooting and service tasks for critical power equipment. Candidates should have a degree in Electrical Engineering and experience in customer service and technical support. The role emphasizes improving customer satisfaction and operational efficiency. ABB offers health benefits, a 401k plan, and a competitive salary range of $65,100 to $104,160 annually.

Qualifications

• 4+ years' experience servicing critical power equipment.
• Advanced written and verbal communication skills.
• Ability to write comprehensive test plans and reports.
• Experience in training and supervising technicians.

Responsibilities

• Identify operational improvement opportunities for customers.
• Perform on-site troubleshooting and maintenance.
• Prepare material lists and ensure equipment quality.
• Build positive customer relationships to enhance satisfaction.

Skills

Customer service

Technical troubleshooting

Communication

Project management

Organization

Education

Bachelor’s degree in Electrical Engineering

Associates Degree in electrical technology

High School Diploma/GED

Tools

Microsoft Office

MS Project

Excel

Job description

På ABB hjälper vi industrier att bli snabbare, mer resurseffektiva och hållbara. Här är framsteg en självklarhet - för dig, ditt team och hela världen. Som global marknadsledare ger vi dig rätt förutsättningar för att lyckas med det. Det kommer inte alltid att vara enkelt - utveckling kräver mod och styrka. På ABB är du aldrig ensam. Run what runs the world.

Denna position rapporterar till: Service Manager

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration combined with a focus on diversity, inclusion, and equal opportunities are key drivers in our aim to empower everyone to create sustainable solutions.

In this role, you will have the opportunity to execute service work as per work instructions and in accordance with ABB quality and safety guidelines. Each day, you will deliver quality customer service and executing service work as per customer order and expectation. You will ensure customer retention by effectively communicating the service work timeline and expectations.

ABB Smart Power provides energy distribution solutions for data centers, industrial and manufacturing plants, critical infrastructure and commercial buildings. The Division’s technical teams work closely with industry partners, delivering advanced solutions that support rapid growth, energy transition, and sustainability objectives. The Division’s portfolio includes industrial circuit breakers, low-voltage systems, motor starting applications, and safety devices like switches and relays. Its Power Protection unit supports the world’s largest data center companies with advanced energy‑efficient UPS solutions. The Division’s ABB Ability™ Energy Manager provides a scalable, easy‑to‑use platform that helps organizations save energy and reduce CO2 emissions.

The work model for the role is: Remote {_#LI-Remote}

Your role and responsibilities

• Work on‑site with customers to identify opportunities for operational improvement and eliminate pain points.
• Perform field service tasks, including identifying technical issues and conducting on‑site troubleshooting within certified areas.
• Execute installation and commissioning, maintenance, repairs, extensions, upgrades, retrofits, end‑of‑life services, and replacements.
• Support the certification process of Associate Field Service Technicians and Field Service Technicians. Coach technicians and supervise complex site activities. Act as trainers when needed, for team members and customers.
• Prepare material lists for service activities and ensure all materials, parts, and equipment meet quality standards and are available. Proactively identify potential equipment failures and recommend corrective actions.
• Contribute to customer satisfaction by building and maintaining positive relationships. Identify potential new sales opportunities while addressing customer needs and communicate them internally.
• Identify opportunities for product and quality improvements. Provide recommendations to management for improving operations and customer service.
• Follow safety protocols and maintain safe work and environmental practices. Report unsafe practices and incidents.

Qualifications for the role

• Bachelor’s degree in Electrical Engineering or Electrical Engineering Technology with 4+ years’ experience servicing critical power equipment OR Associates Degree in electrical technology with 6+ years’ experience in servicing critical power equipment OR High School Diploma/GED and equivalent work and/or military experience (8+ years) servicing critical power equipment.
• Advanced level ability to interact and communicate (written and verbal) information to varying levels within the organization. Collaborates well with others.
• Advanced level of ability to use Microsoft Office products. Moderate ability to Project Manage using MS Project or Excel.
• Advanced ability to write test plans and reports detailing test results.
• Advanced ability to stay organized and meet deadlines on administrative duties.
• Works with a sense of urgency and ownership; until the job is complete!

What’s in it for you

We want you to bring your full self to work—your ideas, your energy, your ambition. You’ll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.

ABB is an Equal Employment Opportunity and Affidiviate Action employer for protected Veterans and Individuals with Disabilities at ABB.

All qualified applicants will receive consideration for employment without regard to their‑ sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.

For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

As an Equal Employment Opportunity and Affidiviate Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. – 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1‑888‑694‑7762.

Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1‑888‑694‑7762 or by sending an email to US‑[e-mail]. Resumes and applications will not be accepted in this manner.

While base salary is determined by things such as the successful applicant’s qualifications and experience, this position is expected to pay between $65,100 and $104,160 annually.

ABB Benefit Summary for eligible US employees

Go to MyBenefitsABB.com and click on “Candidate/Guest” to learn more

Health, Life & Disability

• Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
• Choice between two dental plan options: Core and Core Plus
• Vision benefit
• Company paid life insurance (2X base pay)
• Company paid AD&D (1X base pay)
• Voluntary life and AD&D – 100% employee paid up to maximums
• Short Term Disability – up to 26 weeks – Company paid
• Long Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay.
• Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance)
• Parental Leave – up to 6 weeks
• Employee Assistance Program
• Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
• Employee discount program

Retirement

• 401k Savings Plan with Company Contributions
• Employee Stock Acquisition Plan (ESAP)

Time off

ABB provides 11 paid holidays. Vacation is provided based on years of service for hourly and non-exempt positions.

Vi värdesätter människor med olika bakgrund. Kan det här vara ditt nästa steg? Ansök idag eller besök www.abb.com för att läsa mer om oss och se hur vår teknologi påverkar världen.