Resident Service Technician - Ontario, California

ABB; Rancho Cucamonga (CA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health insurance

401k with company contributions

11 paid holidays

Job summary

ABB söker en Resident Service Technician för att leverera högkvalitativ teknisk support och service hos kunder. Du kommer att installera, underhåll och reparera utrustning samt säkerställa optimal prestanda och kundnöjdhet. Rollen kräver 5+ års relevant erfarenhet och förmåga att resa upp till 15% för utbildning och stöd.

Qualifications

• Associerad utbildning eller motsvarande erfarenhet inom relevanta fält krävs.
• Minst 5+ års erfarenhet inom el/elektronik, instrumentering eller processstyrning vid relevant arbete/militärtjänst eller motsvarande.
• Förmåga att använda elektriskt testutrustning som voltmeter eller multimeter och känna igen spänningssystem över 240 VAC/870 VDC.
• Gått i igenom ritningar och felsökning av elektriska system upp till 240 VAC/870 VDC.
• Rörlig tjänst på plats hos kund och resa upp till 15% för utbildning och stöd.

Responsibilities

• Utföra servicearbete enligt arbetsinstruktioner och ABB:s kvalitets- och säkerhetsrutiner för våra QCS-produkter.
• Samarbeta med kunder på plats för att identifiera förbättringsmöjligheter i deras verksamhet.
• Utföra fältservicerutiner, identifiera tekniska problem och analysera via fjärr- eller on-site-aktiviteter.
• Förbereda materiallistor och säkerställa tillgång till reservdelar av god kvalitet.

Skills

Electrical test equipment

Voltage systems 240 VAC/870 VDC

Reading electrical drawings

Mechanical aptitude

On-site field service travel

Education

Associate’s degree in a related field

HS diploma/GED with 7+ years experience

Tools

Voltmeters / Multimeters

Job description

På ABB hjälper vi industrier att bli mer resurseffektiva och renare – och varje person här bidrar till resultaten. Du kommer att få möjlighet att leda, få stöd att växa och kunna vara stolt över den påverkan vi skapar tillsammans. Gå med oss och hjälp till att driva det som driver världen.

Denna position rapporterar till:

Service Center Manager-AUPI West Region

ABB’s Automation business area enables customers to operate some of the world’s largest and most complex industrial infrastructures, helping them outrun – leaner and cleaner.

We offer a broad range of automation, electrification and digital solutions for process, hybrid and maritime industries, including industry-specific integrated control and software as well as measurement and analytics solutions and services.

As a Resident Service Technician, you will be responsible for delivering high-quality technical support and service to our customers. You will perform installations, maintenance, and repairs on equipment, ensuring optimal performance and customer satisfaction.

The work model for the role is: onsite at customer site.

Key Responsibilities

• In this role, you will have the opportunity to execute service work as per work instructions and in accordance with ABB quality and safety guidelines for our Quality Control Systems (QCS). Each day, you will deliver quality customer service planning and execute service work as per customer order and expectation. You will also showcase your expertise by ensuring customer retention by effectively communicating service work timeline and expectations.

• Working with the customer (while on-site) to identify opportunities to improve the customer’s operations and eliminate pain points.

• Performing field service tasks, identifying technical issues, and performing analysis through remote or on-site activity in service categories and products for which they are certified to perform.

• Preparing material lists needed for service activity and ensuring that all materials, parts, and equipment are available and of appropriate quality for service activities.

Qualifications

• Associate’s degree in a related field and 5+ years of electrical/electronics, instrumentation or process control related work/military experience required. Or HS diploma/GED and 7+ years of related work/military experience required.

• Ability to use electrical test equipment such as voltmeters or multi-meters. Candidate should know how to identify voltage systems that are above the level 240 VAC/870 VDC.

• Mechanical/Electrical aptitude including a basic understanding of electrical theory and electrical safety.

• Ability to read electrical drawings and utilize for troubleshooting electrical systems, and to diagnose malfunctioning electrical systems up to 240 VAC/870 VDC and perform preventive maintenance using electrical test equipment.

• This role will be a resident position working out of the customer location, however needs to be able to travel up to 15% for required training and assisting other sites.

• Knowledge of the pulp & paper industry is a nice to have.

We empower you to take the lead, share bold ideas, and shape real outcomes. You’ll grow through hands‑on experience, mentorship, and learning that fits your goals. Here, your work doesn’t just matter, it moves things forward

What’s in it for you

We want you to bring your full self to work—your ideas, your energy, your ambition. You’ll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.

More About Us

ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.

All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.

For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

As an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.

Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to [e-mail]. Resumes and applications will not be accepted in this manner.

MyBenefitsABB.com

ABB Benefit Summary for eligible US employees

[excludes ABB E-mobility, Athens union, Puerto Rico]

Go to myBenefitsABB.com and click on “Candidate/Guest” to learn more

Health, Life & Disability

• Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.

• Choice between two dental plan options: Core and Core Plus

• Vision benefit

• Company paid life insurance (2X base pay)

• Company paid AD&D (1X base pay)

• Voluntary life and AD&D – 100% employee paid up to maximums

• Short Term Disability – up to 26 weeks – Company paid

• Long Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay.

• Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance

• Parental Leave – up to 6 weeks

• Employee Assistance Program

• Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption

• Employee discount program

Retirement

• 401k Savings Plan with Company Contributions

• Employee Stock Acquisition Plan (ESAP)

Time off

ABB provides 11 paid holidays. Vacation is provided based on years of service for hourly and non-exempt positions. Salaried exempt positions are provided vacation under a permissive time away policy.

While base salary is determined by things such as the successful applicant’s qualifications and experience, this position is expected to pay between $77,000 and $120,000 annually.

Contribute to a collective vision. This is where progress takes flight, teams turn ideas into impact, and we define what’s next. Run What Runs the World.

#ABBCareers

#RunwithABB

För att bygga en renare och smartare framtid krävs alla sorters människor: de nyfikna, de modiga och de kreativa. Därför välkomnar vi människor med alla bakgrunder och erfarenheter.

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