Senior Field Service Technician

Arcboatcompany; Torrance (CA); On-site; USD 53,726 - 57,859; Full time

Benefits offered by this job

99% employer-paid medical, dental, and vision

14 weeks fully paid parental leave

Generous PTO with tenure

Annual reimbursement for PPE and ergonomic equipment

Training and access to take Arcboats out

Daily lunches, snacks, and good coffee on site

Job summary

Arcboatcompany is seeking a dedicated Field Service Technician in Torrance, California. This full-time role involves maintaining and servicing customer boats and internal fleets, requiring proficiency with electromechanical systems and a high school diploma. The ideal candidate will enjoy working in a fast-paced environment and possess excellent communication skills.

The position includes competitive hourly wages and a comprehensive benefits package, emphasizing employee well-being and professional development.

Qualifications

• 2-5 years experience building and troubleshooting electromechanical systems.
• Ability to travel nationally at least 50% on average.
• Ability to stand 6-10 hours per day and lift up to 50 lbs.

Responsibilities

• Maintaining and servicing customer boats in the field.
• Improving service standards, protocols, and processes.
• Collaborating with engineering and production teams.

Skills

Proficiency using mechanical and electric hand tools

Building and troubleshooting electromechanical systems

Excellent written and verbal communication skills

Education

High school degree or GED certification

Tools

Electric motors

Batteries

Electrical schematics

Job description

What we're building

The marine industry supports recreation, global commerce, and national defense. And yet it runs on technology that hasn't meaningfully changed in fifty years. Until now.

Arc is on a mission to electrify the marine industry. We're rethinking powertrains, software, and vessel designs from first principles. And we're already executing. We started with consumers to develop and harden our core technology. We're now scaling production of our flagship model with new models and sectors on the horizon. Now we're extending our platform to commercial applications, starting with tugs, ferries, and defense, with years worth of signed contracts and a pipeline that spans every vessel type on the water.

The technology is proven, the momentum is building, and the opportunity is enormous. The marine industry is going electric and Arc is building the platform that powers it.

Who we're looking for

We're looking for someone fired up by the mission and ready to build. You'll thrive here if you move fast, take ownership, and care about the details.

This is a full-time, on-site role at our Los Angeles headquarters, with 75% travel. You'll report to the Supervisor of Field Service and work closely with a lean, high-trust team where everyone’s work matters.

What you'll do

• Maintaining and servicing customer boats in the field as well as our fleet of internal boats
• Contributing to improving service standards, protocols, and processes
• Collaborating with engineering and production teams to implement improvements on boat designs, production methods, or service processes.
• Becoming an expert in assembling, troubleshooting, and disassembling all major boat systems

Minimum Qualifications

• High school degree or GED certification
• Proficiency using mechanical and electric hand tools
• 2-5 years experience building and troubleshooting electromechanical systems such as electric motors, batteries, sensors, electronics, controls, pneumatics, etc, experience with electric/hybrid vehicles a plus
• Willingness to travel nationally at least 50% on average, and up to 75% during busy periods
• Experience interpreting engineering drawings, work instructions, electrical schematics, and product data sheets
• Ability to stand 6-10 hours per day and lift up to 50 lbs
• Ability to cultivate positive relationships with all external parties while working in the field
• Ability to operate independently and make technical decisions supported by data
• Excellent written and verbal professional communication skills

Bonus Qualifications

• Prior experience in a fast-paced manufacturing setting
• Experience with fiberglass, gel coat repairs or detailing
• Experience driving and trailering boats
• Comfortable pushing at a fast but sustainable pace
• Enthusiasm for boating and the water

At Arc, we encourage diversity and consider all qualified applicants equally for employment, regardless of background, identity, or status. You're always welcome to reach out even if you don't meet many of these qualifications. Passion and aptitude make up for a lot.

Our values

We move with urgency and build with care. We value these five things above all else:

• Ownership over both your work and the company's success
• Empathy for colleagues and for customers
• Humility in problem solving and collaboration
• Pragmatism for navigating ambiguity quickly and sensibly
• Inclusion of different backgrounds, opinions, cultures, and perspectives.

We want people who share and embody these values. It is vital that our values align — we'd be happy to elaborate on any or all of these during the interview process.

What we offer

Hourly Wage: S3: $39/hr S4: $42/hr

Highly competitive equity grants are included with full-time offers, as well as semi-annual bonuses tied to your impact, not just your tenure.

Additionally, Arc offers top-tier benefits for full-time employees, including:

• Healthcare benefits — 99% employer-paid medical, dental, and vision
• Parental leave — 14 weeks fully paid for birthing and non-birthing parents
• Generous time off — Highly competitive PTO with an opportunity to earn more time with tenure
• Income protection — Life and disability insurance for all employees
• Retirement savings — Traditional and Roth 401(k) access
• Water fund — $500 for you to spend each year to get out on the water, however you choose
• Professional development — $500 annual reimbursement for professional development and a monthly AI stipend
• Safety support — Annual reimbursement for PPE, ergonomic equipment, and anything that ensures we keep our crew safe
• Captain training — Training and access to take Arcboats out with friends and family
• Office perks — Daily lunches, snacks, and good coffee while onsite
• Relocation assistance — Available depending on role eligibility.