Senior Field Service Technician

Xylem; La Mirada (CA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Volunteer program

Inclusive workplace

Job summary

Xylem is seeking a Senior Field Service Technician to perform field service activities at customer sites in California, ensuring safe and efficient operation. You will troubleshoot mechanical, electrical, and diesel equipment, conduct preventative maintenance, and manage parts inventories while interfacing with customers.

The role requires travel (20–80%), strong problem-solving skills, and a customer-focused mindset to uphold Xylem's service standards across multiple sites.

Qualifications

• HS diploma or equivalent.
• Capable of obtaining CDL, class A or B with applicable endorsements.
• 2–5 years of technical field experience or similar.

Responsibilities

• Perform field service activities at customer sites safely and efficiently.
• Troubleshoot mechanical, electrical, and diesel equipment; perform preventative maintenance.
• Manage parts inventory and ensure proper documentation at customer sites.
• Interact with customers professionally and ensure satisfaction.
• Collaborate with team and operate with minimal supervision.

Skills

Electrical

Mechanical

Diesel

Troubleshooting

Customer service

Microsoft Office

Education

HS diploma or equivalent

CDL A or B

Tools

Microsoft Office

Job description

Onsite

La Mirada, California

Full time

R50272

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

Job Summary:

The Senior Field Service Technician will be responsible for initiating and executing field service activities at customer sites in a safe and efficient manner. This role includes proactive system troubleshooting, works with mechanical, electrical, diesel equipment conditions, conducts preventative maintenance and parts inventory, and anticipates and corrects safety issues (both Company and Customer owned equipment). Has direct interfacing with customer and may be responsible for work in multiple systems/locations/customers.

Responsibilities:

• To perform the job successfully, an individual must be able to perform each essential duty satisfactorily.
• Create and maintain safe working environment and culture within the organization
• Take care of company property
• Demonstrates high impact culture through innovation, accountability and empowerment
• Must be able to function in a team environment
• Usually works with minimal supervision
• Works independently

Requirements:

• Some travel required
• 20%-80% travel depending on division & location (overnight stays, away from home)

Driving Requirements:

• Driver Application for Employment
• Motor Vehicle Report (MVR)

Forms:

• Driver Disclosure and Release
• Employee Applicant Drug and Alcohol Statement
• FMCSA Certificate of Awareness
• Driver Certificate of Violations
• Driver Statement of On Duty Hours Road Test
• Copy of Driver’s License
• Copy of Medical Certificate

PLACEHOLDER FOR DIVISION SPECIFIC REQUIREMENTS

High Impact Behaviors:

• Continuous Professional Development: Professionals should be committed to lifelong learning, seeking out opportunities for self-improvement, and staying abreast of industry trends and best practices.
• Collaboration and Teamwork: Effective professionals understand the value of collaboration. They work well with others, contribute to team goals, and understand that diverse perspectives can lead to better solutions.
• Results Driven Performance: High performing professionals focus on delivering results. They set high standards for their own performance and are committed to achieving objectives efficiently and effectively.

Education & Experience Requirements:

• HS diploma or equivalent
• Capable of obtaining a CDL, class A or B with applicable endorsements

Preferred:

• May have industry specific license(s)

Experience Requirements:

• Ability to obtain all required customer clearances (TWIC, DISA, etc.)
• Ability to obtain DOT Medical card
• Clean driving record
• Work experience preferred
• 2 to 5 years of technical work experience including industrial or commercial process water experience

Skill Requirements:

• Electrical, mechanical, diesel, fusion experience depending on business unit
• Work without direct supervision
• Technically sound
• Experience with Microsoft Office including smart devices
• Must have customer service experience
• Demonstrates critical thinking and troubleshooting ability
• Synthesizes technical information and communicates it clearly
• Derives insight from customer experience to produce outcomes and solve problems often in novel and unexpected ways

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.

At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.

Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation

Want to know what kind of Impact you can make?

Our goal is to optimize water access and quality, and promote responsible consumption, so that communities across the globe

can thrive. Through Xylem Watermark, our Corporate Citizenship Program, we provide and protect safe water resources for

communities around the world by engaging all stakeholders and educating about water issues.

Inclusion and Belonging at Xylem

Inclusion and Belonging are fundamental to how we enable our customers to tackle global water challenges.