Field Service Technician

Xylem; San Antonio (TX); On-site; USD 42,000 - 65,000; Full time

Job summary

Xylem is seeking a Field Service Technician to perform field service activities at customer sites across Texas. You will troubleshoot systems, perform preventative maintenance, and manage parts inventory while ensuring safety and quality at each site.

The role requires valid driving record, ability to obtain customer clearances, and strong customer service skills. Expect 20%–80% travel with potential overnight stays.

Qualifications

• HS diploma or equivalent required.
• Ability to obtain all required customer clearances (TWIC, DISA, etc.).
• Clean driving record required.
• Experience with Microsoft Office and smart devices.
• Strong customer service and communication skills.
• Demonstrates critical thinking and troubleshooting ability.

Responsibilities

• Execute field service activities at customer sites safely and efficiently.
• Perform system troubleshooting and preventative maintenance on electrical, mechanical and diesel equipment.
• Maintain inventory of parts and report issues.
• Collaborate with customers and teams across multiple sites and technologies.
• Travel 20%–80% with overnight stays as required by division.

Skills

Electrical

Mechanical

Diesel

Customer service

Troubleshooting

Microsoft Office

Education

HS diploma or equivalent

CDL class A/B eligible

Job description

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

Job Summary:

The Field Service Technician will be responsible for executing field service activities at customer sites in a safe and efficient manner. This role includes system troubleshooting, works with mechanical, electrical, diesel equipment conditions, conducts preventative maintenance and parts inventory, and can identify and remedy safety issues (both Company and Customer owned equipment). Has direct interfacing with customer and potentially works at multiple sites / with multiple technologies. Critical thinking in this role is a critical item.

Responsibilities:

To perform the job successfully, an individual must be able to perform each essential duty satisfactorily.

• Create and maintain safe working environment and culture within the organization
• Take care of company property
• Demonstrates high impact culture through innovation, accountability and empowerment
• Must be able to function in a team environment
• Usually works with direct supervision but can work independently if needed Requirements:
• Some travel required
• 20%-80% travel depending on division & location (overnight stays, away from home) Driving Requirements:
• Driver Application for Employment
• Motor Vehicle Report (MVR)
• Forms: o Driver Disclosure and Release o Employee Applicant Drug and Alcohol Statement o FMCSA Certificate of Awareness o Driver Certificate of Violations o Driver Statement of On Duty Hours Road Test o Copy of Driver’s License o Copy of Medical Certificate PLACEHOLDER FOR DIVISION SPECIFIC REQUIREMENTS High Impact Behaviors:
• Continuous Professional Development: Professionals should be committed to lifelong learning, seeking out opportunities for self-improvement, and staying abreast of industry trends and best practices.
• Collaboration and Teamwork: Effective professionals understand the value of collaboration. They work well with others, contribute to team goals, and understand that diverse perspectives can lead to better solutions.
• Results Driven Performance: High performing professionals focus on delivering results. They set high standards for their own performance and are committed to achieving objectives efficiently and effectively.
• Education & Experience Requirements:
• HS diploma or equivalent
• Capable of obtaining a CDL, class A or B with applicable endorsements Experience Requirements:
• Ability to obtain all required customer clearances (TWIC, DISA, etc.)
• Ability to obtain DOT Medical card
• Clean driving record
• Work experience preferred
• 0 to 2 years of technical work experience, 1 year preferred
• Skill Requirements:
• Electrical, mechanical, diesel, fusion experience depending on business unit
• Work without direct supervision
• Technically sound
• Experience with Microsoft Office including smart devices
• Must have customer service experience
• Demonstrates critical thinking and troubleshooting ability
• Synthesizes technical information and communicates it clearly
• Derives insight from customer experience to produce outcomes and solve problems often in novel and unexpected ways

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.

At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well‑being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Aff #XylemCareers #GlobalImpact #WaterInnovation