Senior Field Service Technician

Xylem; Charlotte (NC); On-site; USD 46,000 - 74,000; Full time

Job summary

A leading water technology company is seeking a Senior Field Service Technician to perform essential field service activities, ensuring customer satisfaction and safety. The ideal candidate will have mechanical and electrical experience and a strong focus on troubleshooting and customer service skills. This dynamic role offers opportunities to work independently and as part of a team, fostering continuous professional development in a vital industry.

Benefits

Paid Volunteer Program

Employee Resource Groups

Qualifications

• 2 to 5 years of technical work experience, including industrial or commercial process water experience.
• Ability to obtain all required customer clearances.

Responsibilities

• Initiate and execute field service activities at customer sites safely.
• Conduct preventative maintenance and inventory management.

Skills

Troubleshooting

Customer Service

Mechanical Experience

Electrical Experience

Education

HS diploma or equivalent

Industry-specific license(s)

Tools

Microsoft Office

Job description

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Join to apply for the Senior Field Service Technician role at Xylem

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

Senior Field Service Technician

The Senior Field Service Technician is responsible for initiating and executing field service activities at customer sites safely and efficiently. The role involves proactive system troubleshooting, working with mechanical and electrical equipment, conducting preventative maintenance and inventory management, as well as identifying and rectifying safety issues with both company and customer-owned equipment. The technician will interface directly with customers and may be required to serve multiple systems, locations, and customers.

Responsibilities

• Create and maintain a safe working environment and culture within the organization.
• Take care of company property.
• Demonstrate a high-impact culture through innovation, accountability, and empowerment.
• Operate effectively within a team environment.
• Work independently, often with minimal supervision.
  
  

Qualifications

• Mechanical Experience (Preferred)
• Plumbing Experience (Preferred)
• Water Treatment Experience – specifically industrial water treatment, handling chemicals, and field service experience (Preferred)
• Electrical Experience (Preferred)
• Ability to obtain and maintain driving clearance to operate a company vehicle
  
  

Driving Requirements

• Ability to obtain and maintain driving clearance to operate a company vehicle
• Completion of Driver Application for Employment
• Obtain a valid Motor Vehicle Report (MVR)
  
  

Education & Experience Requirements

• HS diploma or equivalent required
• Industry-specific license(s) preferred
• Ability to obtain all required customer clearances (TWIC, DISA, etc.)
• Clean driving record
• 2 to 5 years of technical work experience, including industrial or commercial process water experience preferred
  
  

Skill Requirements

• Capable of working without direct supervision
• Technically sound with troubleshooting abilities
• Proficient with Microsoft Office and smart devices
• Excellent customer service skills
• Ability to synthesize technical information and communicate it clearly
• Uses customer experience insights to achieve effective solutions and outcomes
  
  

High Impact Behaviors

• Continuous Professional Development: Commitment to lifelong learning and staying updated with industry trends.
• Collaboration and Teamwork: Ability to work well with others and contribute to team goals.
• Results Driven Performance: Focus on delivering results and achieving objectives efficiently.
  
  

Salary Range

$46,200.00 - $73,900.00

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.

At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.



Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering and Information Technology

• Industries

  Industrial Machinery Manufacturing

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