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Senior Maintenance Technician - The Village at Commonwealth

Northwood Ravin, LLC.

Charlotte (NC)

On-site

USD 38,000 - 50,000

Full time

6 days ago

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Job summary

Northwood Ravin is seeking a Senior Service Technician to join their team at the Commonwealth Apartment Community. This full-time position focuses on ensuring quality maintenance and preparing apartments for residents. Ideal candidates will have extensive experience in facility management, including skills in HVAC, electrical, and plumbing repairs. The role requires strong attention to detail and excellent customer service skills, working in a collaborative environment that emphasizes professional growth.

Benefits

Competitive compensation with bonuses

Housing discounts

Extensive training programs

Health and wellness benefits

Paid time off and sick leave

Retirement planning with company match

Employee Referral Program

Qualifications

Minimum 3+ years experience in the multifamily industry.
HVAC experience is necessary.
Must have a valid driver's license.

Responsibilities

Prepare vacant apartments for move-in.
Complete service requests efficiently.
Maintain all common areas and ensure safety.

Skills

Electrical

Plumbing

Carpentry

HVAC

Problem-Solving

Communication

Education

High School degree or equivalent

Job Details

Job Location: Commonwealth - Apartment Community - Charlotte, NC

Position Type: Full Time

Education Level: High School

Salary Range: Undisclosed

Travel Percentage: Up to 25%

Job Shift: Any

Job Category: Skilled Labor - Trades

Description

Property Website: www.commonwealthcharlotte.com

The Village at Commonwealth, where luxury meets vibrant Plaza Midwood charm offers meticulously crafted residencesand resort-style amenitiesfor a modern lifestyle infused with relaxation and convenience.

Schedule: M-F ; evenings/weekends/on-call

Northwood Ravin is consistently recognized for developing the top luxury apartment communities in the Southeast. At Northwood Ravin, every member of our organization is united by a shared commitment to create the best-in-class residential experience. Guided by our core values of creativity, integrity, and an all-in culture, we empower individuals to reach their fullest potential professionally and personally. We cultivate a culture of excellence, innovation, and inclusivity by fostering strong collaborative relationships within our team. Northwood Ravin is dedicated to delivering unparalleled service to the residents we house and the communities we create.

Primary Responsibilities:

A Senior Service Technician responsibilities include the skilled preparation of vacant apartments for move-in according to NWR standards of excellence. Complete service requests for residents efficiently and effectively as delegated by any Service Supervisor in a thorough manner focusing on exceptional customer service. Complete tasks/service requests on the property including but not limited to grounds, pet areas, common areas, amenities, etc. Participate in the preventative maintenance programs and required documentation. At times the Senior Service Technician should be able to train and shadow other service technicians in the region.

As a Senior Maintenance Technician, your primary responsibilities include:

Able to share knowledge and insight of industry, property functions and the overall technician role, train, shadow and/or mentor other service technicians within the company on an as needed basis.
Meticulously maintain curb appeal, keeping grounds and all common areas free of trash, debris, and pet waste throughout the day.
Prepare vacant apartments for move in; making repairs/replacements as needed to maintain the level of expectation of residents, ownership, and management.
Complete service requests in a timely and thorough manner considering budgetary restraints.
Schedule and oversee any third-party vendor/contractor to ensure that scopes of work are completed according to expectations and contract in a timely manner.
Work as the assistant to the Service Manager by assisting in ordering, capex considerations, budget, vendor relations, team member trainings, etc.
Operate pools/hot tubs/saunas, etc. and maintain daily to ensure the safety of residents and update records as required by municipality.
Report any maintenance issues/concerns and property safety issues to Service Manager and help with remedy.
Complete special projects and preventative maintenance as delegated by Service Manager.
Troubleshoot all systems on property from mechanical, carpentry, plumbing and electrical including diagnostics and report to Service Manager if unable to remedy the issue.
Must be familiar with OSHA requirements as they pertain to site and adhere to procedures.
Proper use of the Lockout/Tagout procedures
Must be accessible 24/7 for on-call or on-call support for other team members.
Comply with environmental/Operations and Maintenance procedures.
Perform other reasonable duties as requested.

What you bring to the role:

Must have minimum 3+ years of experience in multifamily industry or related
Ability to work independently and manage time effectively, while maintaining a high level of quality in all tasks.
Experience in residential repairs, including plumbing, electrical, HVAC, carpentry, and appliance maintenance.
Strong attention to detail and the ability to quickly assess and address maintenance issues.
Exceptional customer service skills and a professional, customer-focused attitude.
Understanding of safety protocols and compliance standards to minimize liability and ensure the property remains in top condition.
Ability to lift and move up to 50 pounds and perform physically demanding tasks. Valid driver’s license and insurance are required.
Ability to work independently and within a team and/or multiple teams in different environments
Computer skills including use of email and basic knowledge of Microsoft Office (or an ability and desire to learn)
Strong decision-making skills
Proficiency with property management software, apps, and general computer programs.
Strong problem-solving abilities and a creative, solution-oriented mindset.
A polished, professional appearance with the ability to represent the brand with pride.
Willingness to learn new skills, take on new challenges, and work collaboratively in a fast-paced environment.

What our culture brings to you:

When you join Northwood Ravin, you are not just taking a job but becoming part of a community that values your well-being and professional growth. Our team members are at the heart of our success, and we are committed to supporting and growing you.

In addition to our award-winning culture, we offer a comprehensive benefits package focused on career growth, health and wellness, retirement, and family support so you can thrive professionally and personally.

Competitive compensation along with various monthly bonus incentives
Housing discounts
Extensive training programs
Health and wellness benefits including medical, free dental, vision, and basic life benefit
Paid leave plans via Paid Time Off, Sick Time, holidays and Partner Leave
Retirement planning with a 401(k) program and company match
Give back days allowing you time away from work to volunteer and pursue personal interests
Employee Referral Program
Tenure is rewarded so stay in the nest! Your PTO accrual rate will increase, benefit premiums will decrease, 401(k) matches increase, additional give back days are added and you will receive a special gift at each tenure milestone!

Northwood Ravin is an equal opportunity employer.

Qualifications

Desired Skills

Excellent knowledge of painting, electrical wiring, plumbing, carpentry, appliance service and repair, heating, ventilation, HVAC systems, pool service and chemicals, use of power tools and machinery properly and safely, and can navigate proficiently the different computer systems used
Ability to work independently and within a team and/or multiple teams in different environments
Computer skills including use of email and basic knowledge of Microsoft Office (or an ability and desire to learn)
Strong decision-making skills
Great communication skills (both written and verbal)
Comply with expectations as demonstrated in the Employee Handbook.

Minimum Qualifications