Associate Field Service Technician

USTBC ABB Installation Products Inc.; Cary (NC); Remote; USD 60,000 - 80,000; Full time

Job summary

ABB is seeking an Associate Field Service Technician to work remotely in the USA with on-site support as needed. You will perform technical field tasks, install, maintain, and upgrade equipment, and build strong customer relationships.

You will manage material lists, provide troubleshooting, and pursue opportunities to improve operations, safety, and service quality. Candidates must have electrical/electronics certs and OSHA 30, with US work authorization.

Qualifications

• Certificate in Skilled Trades (electrical and electronics certificate preferred) with OSHA 30 certification required.
• Ability to interact and communicate (written and verbal) information to varying levels within the organization.
• Ability to use Microsoft Office products.
• Ability to Project Manage using MS Project or Excel preferred.
• Advanced ability to stay organized and meet deadlines on administrative duties.
• Works with a sense of urgency and ownership; until the job is complete!
• Candidates must already have work authorization that would permit them to work for ABB in the US.

Responsibilities

• Work on-site with customers to identify opportunities for operational improvement and eliminate pain points.
• Perform field service tasks, including identifying technical issues and conducting certified on-site troubleshooting.
• Prepare material lists for service activities, ensuring all materials, parts, and equipment meet quality standards and are available.
• Execute installation and commissioning, maintenance, repairs, extensions, upgrades, retrofits, end-of-life services, and replacements.
• Build and maintain positive customer relationships to enhance satisfaction.
• Identify potential new sales opportunities while addressing customer needs and communicate them internally.
• Proactively detect potential equipment failures and recommend corrective actions.
• Identify and suggest product and quality improvements.
• Provide recommendations to management for improving operations and customer service.
• Follow safety protocols and maintain safe work and environmental practices.
• Report unsafe practices and incidents promptly.

Skills

Communication skills

MS Office

MS Project

Organization

Deadline orientation

Ownership

Work authorization

Education

Electrical/Electronics certificate

OSHA 30 certification

Tools

MS Project

Excel

MS Word

Job description

At ABB , we help industries run leaner and cleaner-and every person here makes that happen. You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to: US Talent Acquisition Team Lead __ Associate Field Service Technician

\"At ABB, we are committed to pushing the boundaries of technology to drive performance, innovation, and sustainable progress. Our success is built on collaboration, innovation, and a shared passion for excellence. We are continuously looking for talented individuals to join our team, and this posting represents an evergreen opportunity-a role we regularly hire for to support our ongoing business needs.\"

ABB Smart Power provides energy distribution solutions for data centers, industrial and manufacturing plants, critical infrastructure and commercial buildings. The Division's technical teams work closely with industry partners, delivering advanced solutions that support rapid growth, energy transition, and sustainability objectives. The Division's portfolio includes industrial circuit breakers, low-voltage systems, motor starting applications, and safety devices like switches and relays. Its Power Protection unit supports the world's largest data center companies with advanced energy-efficient UPS solutions. The Division's ABB Ability Energy Manager provides a scalable, easy-to-use platform that helps organizations save energy and reduce CO2 emissions.

The work model for the role is: #USA, Remote

Your role and responsibilities:

• Work on-site with customers to identify opportunities for operational improvement and eliminate pain points.


• Perform field service tasks, including identifying technical issues and conducting certified on-site troubleshooting.


• Prepare material lists for service activities, ensuring all materials, parts, and equipment meet quality standards and are available.


• Execute installation and commissioning, maintenance, repairs, extensions, upgrades, retrofits, end-of-life services, and replacements.


• Build and maintain positive customer relationships to enhance satisfaction.


• Identify potential new sales opportunities while addressing customer needs and communicate them internally.


• Proactively detect potential equipment failures and recommend corrective actions.


• Identify and suggest product and quality improvements.


• Provide recommendations to management for improving operations and customer service.


• Follow safety protocols and maintain safe work and environmental practices.


• Report unsafe practices and incidents promptly.

Qualifications for the role:

• Certificate in Skilled Trades (electrical and electronics certificate preferred) with OSHA 30 certification required.


• Ability to interact and communicate (written and verbal) information to varying levels within the organization.


• Ability to use Microsoft Office products.


• Ability to Project Manage using MS Project or Excel preferred.


• Advanced ability to stay organized and meet deadlines on administrative duties.


• Works with a sense of urgency and ownership; until the job is complete!


• Candidates must already have work authorization that would permit them to work for ABB in the US.

What's in it for you

We want you to bring your full self to work-your ideas, your energy, your ambition. You'll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.

ABB is an Equal Employment Opportunity and Affinitive Action employer for protected Veterans and Individuals with Disabilities at ABB.

All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.

For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

As an Equal Employment Opportunity and Affinitive Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.

Protected Veterans and Individuals with Disabilities may request a reasonable