Senior Field Service Technician

ABB Inc; MacGregor Park (NC); On-site; USD 69,000 - 110,000; Full time

Benefits offered by this job

Health plan

Dental & Vision options

401k plan

ESAP (Employee Stock Purchase)

Job summary

ABB Inc. is hiring for a Senior Field Service Technician to work with data centers, industrial plants, and critical infrastructure in the USA.

The role focuses on on-site field service, installation, commissioning, maintenance, and upgrades of critical power equipment, while coaching technicians and ensuring safety and quality. The ideal candidate has an electrical engineering background, several years of field service experience, strong communication skills, and proficiency with MS Office.

Qualifications

• Bachelor’s degree in Electrical Engineering or Electrical Engineering Technology with 4+ years servicing critical power equipment.
• Or an Associate Degree in electrical technology with 6+ years’ experience servicing critical power equipment.
• Or a High School Diploma/GED with 8+ years’ related experience in servicing critical power equipment.

Responsibilities

• Work on-site with customers to identify opportunities for operational improvement and eliminate pain points.
• Perform field service tasks, including identifying technical issues and on-site troubleshooting within certified areas.
• Execute installation, commissioning, maintenance, repairs, upgrades, retrofits, and end-of-life services.
• Support certification of Associate Field Service Technicians and Field Service Technicians; coach and supervise teams.
• Prepare material lists and ensure availability of parts and equipment; identify potential failures and propose fixes.

Skills

Communication

Client interaction

MS Excel

MS Project

Field service

Education

Bachelors in Electrical Engineering or Electrical Engineering Technology

Associate degree in Electrical Technology

High School Diploma/GED with experience

Tools

MS Project

Office Suite

Excel

Job description

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.This position reports to:US Talent Acquisition Team Lead__At ABB, we are committed to pushing the boundaries of technology to drive performance, innovation, and sustainable progress. Our success is built on collaboration, innovation, and a shared passion for excellence. We are continuously looking for talented individuals to join our team, and this posting represents an evergreen opportunity—a role we regularly hire for to support our ongoing business needs.” or \"Please note that this is a general interest posting and is not tied to a specific open position or work location. Upon completion of this application, if qualified a member of our Talent Team will notify you.ABB Smart Power provides energy distribution solutions for data centers, industrial and manufacturing plants, critical infrastructure and commercial buildings. The Division’s technical teams work closely with industry partners, delivering advanced solutions that support rapid growth, energy transition, and sustainability objectives. The Division’s portfolio includes industrial circuit breakers, low-voltage systems, motor starting applications, and safety devices like switches and relays. Its Power Protection unit supports the world’s largest data center companies with advanced energy-efficient UPS solutions. The Division’s ABB Ability Energy Manager provides a scalable, easy-to-use platform that helps organizations save energy and reduce CO2 emissions.The work model for the role is: #USA, RemoteYour role and responsibilities:Work on-site with customers to identify opportunities for operational improvementand eliminate pain points.Perform field service tasks, including identifying technical issues and conductingon-site troubleshooting within certified areas.Execute installation and commissioning, maintenance, repairs, extensions,upgrades, retrofits, end-of-life services, and replacements.Support the certification process of Associate Field Service Technicians and FieldService Technicians. Coach technicians and supervise complex site activities. Act as trainers when needed, for team members and customers.Prepare material lists for service activities and ensure all materials, parts, and equipment meet quality standards and are available. Proactively identify potential equipment failures and recommend corrective actions.Contribute to customer satisfaction by building and maintaining positive relationships. Identify potential new sales opportunities while addressing customer needs and communicate them internally.Identify opportunities for product and quality improvements. Provide recommendations to management for improving operations and customer service.Follow safety protocols and maintain safe work and environmental practices. Report unsafe practices and incidents.Qualifications for the role:Bachelor’s degree in Electrical Engineering or Electrical Engineering Technologywith 4+ years’ experience servicing critical power equipment OR Associates Degreein electrical technology with 6+ years’ experience in servicing critical powerequipment OR High School Diploma/GED and equivalent work and/or militaryexperience (8+ years) servicing critical power equipment.Advanced level ability to interact and communicate (written and verbal) informationto varying levels within the organization. Collaborates well with others.Advanced level of ability to use Microsoft Office products. Moderate ability to Project Manage using MS Project or Excel.Advanced ability to write test plans and reports detailing test results.Advanced ability to stay organized and meet deadlines on administrative duties.Works with a sense of urgency and ownership; until the job is complete!Candidates must already have work authorization that would permit them to work for ABB in the US.What's in it for youWe want you to bring your full self to work—your ideas, your energy, your ambition. You’ll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdfAs an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to [e-mail]. Resumes and applications will not be accepted in this manner.While base salary is determined by things such as the successful applicant’s qualifications and experience, this position is expected to pay between $68,600 and $109,760 annually.ABB Benefit Summary for eligible US employeesGo to MyBenefitsABB.com and click on “Candidate/Guest” to learn moreHealth, Life & DisabilityChoice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.Choice between two dental plan options: Core and Core PlusVision benefitCompany paid life insurance (2X base pay)Company paid AD&D (1X base pay)Voluntary life and AD&D – 100% employee paid up to maximumsShort Term Disability – up to 26 weeks – Company paidLong Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay.Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insuranceParental Leave – up to 6 weeksEmployee Assistance ProgramHealth Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoptionEmployee discount programRetirement401k Savings Plan with Company ContributionsEmployee Stock Acquisition Plan (ESAP)Time offABB provides 11 paid holidays. Vacation is provided based on years of service for hourly and non-exempt positions.Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.Ready to make an impact?Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.