Senior Field Service Technician

ABB Inc.; Cary (NC); Remote; USD 65,100 - 104,160; Full time

Benefits offered by this job

Life insurance

Paid holidays

Parental leave

401(k)

Employee discount

Job summary

A leading technology firm is seeking a Senior Field Service Technician to deliver high-quality technical support. This remote role requires experience in servicing critical power equipment and involves performing installations, maintenance, and repairs. The ideal candidate should have strong organizational and communication skills. Expect a salary between $65,100 and $104,160 annually, along with comprehensive benefits including health insurance and a retirement plan.

Qualifications

• 4+ years of experience servicing critical power equipment.
• Advanced communication skills for varying organizational levels.
• Ability to write test plans and reports detailing test results.

Responsibilities

• Deliver high-quality service and technical support to customers.
• Perform installations, maintenance, and repairs on equipment.
• Identify new service business opportunities with customers.

Skills

Technical support

Communication

Project Management

Organization

Education

Bachelor's degree in Electrical Engineering or equivalent

High School Diploma/GED

Tools

Microsoft Office

MS Project

Job description

life insurance, parental leave, paid holidays, short term disability, long term disability, 401(k), employee discount

United States, North Carolina, Cary

Mar 02, 2026

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.

This Position reports to:

Service Manager

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.

This Position reports to:

Service Manager

Your role and responsibilities

As a Senior Field Service Technician, you will be responsible for delivering high-quality technical support and service to our customers. You will perform installations, maintenance, and repairs on equipment, ensuring optimal performance and customer satisfaction.

The work model for the role is: Remote #LI-Remote

This role is contributing to the Electrification Smart Power business in North Carolina .

You will be mainly accountable for:

• Applying safety rules and safe practices, as well as environmental responsibilities during all service activities.
• Leading Health, Safety, and Environment (HSE) activities at customer sites and reporting unsafe practices and incidents to ensure a safe working environment.
• Identifying new service business opportunities in close cooperation with customers and ABB teams.
• Coaching technicians and engineers, and supervising complex site activities and developing, mentoring, and providing technical guidance to colleagues. Acting as a trainer when needed, for both team members and customers.

Qualifications for the role

• Bachelor's degree in Electrical Engineering or Electrical Engineering Technology with 4+ years' experience servicing critical power equipment OR Associates Degree in electrical technology with 6+ years' experience in servicing critical power equipment OR High School Diploma/GED and equivalent work and/or military experience (8+ years) servicing critical power equipment.
• Advanced level ability to interact and communicate (written and verbal) information to varying levels within the organization.
• Advanced level of ability to use Microsoft Office products.
• Moderate ability to Project Manage using MS Project or Excel.
• Advanced ability to write test plans and reports detailing test results.
• Advanced ability to stay organized and meet deadlines on administrative duties.

What's in it for you?

We want you to bring your full self to work-your ideas, your energy, your ambition. You'll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.

ABB is an Equal Employment Opportunity and Aff… (Full EEO statement unchanged)

All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.

For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

As an Equal Employment Opportunity and Aff… (Full EEO statement unchanged)

Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to [e-mail] . Resumes and applications will not be accepted in this manner.

ABB Benefit Summary for eligible US employees

Go to myBenefitsABB.com and click on "Candidate/Guest" to learn more

Health, Life & Disability

• Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
• Choice between two dental plan options: Core and Core Plus
• Vision benefit
• Company paid life insurance (2X base pay)
• Company paid AD&D (1X base pay)
• Voluntary life and AD&D - 100% employee paid up to maximums
• Short Term Disability - up to 26 weeks - Company paid
• Long Term Disability - 60% of pay - Company paid. Ability to "buy-up" to 66 2/3% of pay.
• Supplemental benefits - 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance)
• Parental Leave - up to 6 weeks
• Employee Assistance Program
• Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
• Employee discount program

Retirement

• 401k Savings Plan with Company Contributions
• Employee Stock Acquisition Plan (ESAP)

Time Off

ABB provides 11 paid holidays. Vacation is provided based on years of service for hourly and non-exempt positions.

While base salary is determined by things such as the successful applicant's qualifications and experience, this position is expected to pay between $65,100 and $104,160 annually.

We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.

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