Field Service Technician

ABB Inc.; Pennsylvania; On-site; USD 58,500 - 93,600; Full time

Benefits offered by this job

Health insurance options

401k Savings Plan with Company Contributions

Employee Stock Acquisition Plan

11 paid holidays

Vacation based on years of service

Job summary

ABB Inc. is seeking a Field Service Engineer in Pennsylvania to execute installation, troubleshooting, and maintenance on critical power distribution equipment. Candidates should have a degree in Electrical Engineering, experience with critical power equipment, and advanced communication skills. The role involves significant customer interaction and requires travel about 75% of the time. ABB offers comprehensive health plans, retirement benefits, and a competitive salary range of $58,500 to $93,600 annually, plus bonuses and paid time off.

Qualifications

• 1+ years experience servicing critical power equipment if holding a Bachelor's degree.
• 3+ years experience if holding an Associate's degree.
• 5+ years experience servicing critical power equipment with a High School Diploma/GED.

Responsibilities

• Execute installation, troubleshooting, repair, and preventative maintenance on power equipment.
• Conduct certified on-site troubleshooting and deliver quality customer service.
• Build and maintain customer relationships for enhanced satisfaction.

Skills

Advanced communication skills

Project Management using MS Project or Excel

Organizational skills

Customer relationship management

Ability and willingness to travel

Education

Bachelor's degree in Electrical Engineering or Electrical Engineering Technology

Associate's degree in electrical technology

High School Diploma/GED with military experience

Tools

Microsoft Office

MS Project

Job description

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.

Your role and responsibilities

In this role, you will execute work to meet assigned objectives. Responsibility includes performing installation, troubleshooting, repair, and preventative maintenance on critical power and electrical distribution equipment. Each day, you will deliver quality customer service and execute service work as per customer order and expectation.

The work model for the role is: USA, Remote.

• Work on‑site with customers to identify opportunities for operational improvement and eliminate pain points.
• Perform field service tasks, including identifying technical issues and conducting certified on‑site troubleshooting.
• Be responsible for hands‑on execution of projects including startup, commissioning, troubleshooting, engineering, design, and repair of Power Delivery/Distribution equipment including but not limited to Transformers, Switchgear, OCBs, Circuit Breakers, busways, PDUs, UPS, ATS, PLCs, Relays, Power Management Controls systems, Low/Med Voltage, and High Voltage/Critical Power.
• Prepare material lists for service activities, ensuring all materials, parts, and equipment meet quality standards and are available.
• Execute installation and commissioning, maintenance, repairs, extensions, upgrades, retrofits, end‑of‑life services, and replacements.
• Build and maintain positive customer relationships to enhance satisfaction.
• Proactively detect potential equipment failures and recommend corrective actions.
• Identify and suggest product and quality improvements.
• Provide recommendations to management for improving operations and customer service.
• Follow safety protocols and maintain safe work and environmental practices.

Qualifications

• Bachelor's degree in Electrical Engineering or Electrical Engineering Technology with 1+ years' experience servicing critical power equipment OR Associates Degree in electrical technology with 3+ years' experience servicing critical power equipment OR High School Diploma/GED and equivalent work and/or military experience (5+ years) servicing critical power equipment.
• Advanced level ability to interact and communicate (written and verbal) information to varying levels within the organization.
• Advanced level of ability to use Microsoft Office products.
• Moderate ability to Project Manage using MS Project or Excel.
• Advanced ability to write test plans and reports detailing test results.
• Advanced ability to stay organized and meet deadlines on administrative duties.
• Collaborates well with others.
• Works with a sense of urgency and ownership; until the job is complete.
• Ability and willingness to travel approximately 75% as required. Ability and willingness to possess and maintain a valid passport and driver's license.

Salary

While base salary is determined by the successful applicant's qualifications and experience, this position is expected to pay between $58,500 and $93,600 annually and is bonus eligible.

Health, Life & Disability

• Choice between two medical plan options: A PPO plan called the Copay Plan or a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
• Choice between two dental plan options: Core and Core Plus.
• Vision benefit.
• Company paid life insurance (2X base pay).
• Company paid AD&D (1X base pay).
• Voluntary life and AD&D - 100% employee paid up to maximums.
• Short Term Disability - up to 26 weeks Company paid.
• Long Term Disability - 60% of pay Company paid. Ability to “buy‑up” to 66 2/3% of pay.
• Supplemental benefits - 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance).

Retirement

• 401k Savings Plan with Company Contributions.
• Employee Stock Acquisition Plan (ESAP).

Time off

ABB provides 11 paid holidays. Vacation is provided based on years of service for hourly and non‑exempt positions. Salaried exempt positions are provided vacation under a permissive time away policy.

Equal Employment Opportunity

ABB is an Equal Employment Opportunity and affirmative action employer for protected veterans and individuals with disabilities at ABB.

All qualified applicants will receive consideration for employment without regard to sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected veteran status, or any other characteristic protected by federal and state law.

For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf