Associate Resident Service Technician

ABB Inc.; Cleveland (OH); On-site; USD 54,000 - 86,000; Full time

Benefits offered by this job

Health, Life & Disability

401k and ESAP

Paid holidays

Job summary

ABB is seeking an Associate Resident Service Technician to perform onsite field service in the US, primarily supporting the Norfolk, VA area. You will maintain ABB's Distributed Control System, troubleshoot issues, and provide responsive customer service.

A high school diploma or GED, fluent English, and a valid driver’s license are required. Applicants must be authorized to work in the US, and the role emphasizes safety, independence, and collaboration with ABB teams.

Qualifications

• High School diploma or GED required.
• Applicants must speak fluent English.
• Must have a valid driver's license and work authorization in the US.

Responsibilities

• Provide site service to ensure safe and efficient plant operation using ABB's Distributed Control System.
• Perform periodic, preventive maintenance and respond to service requests per ABB guidelines.
• Troubleshoot DCS hardware/software and communicate effectively with customers to resolve issues.

Skills

Fluent English

Education

High School diploma or GED

Job description

At ABB, we help industries run leaner and cleaner-and every person here makes that happen. You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to:

Regional Service Manager

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In this role you will be responsible for Resident Field Service in Automation Energy Industries Service.

Associate Resident Service Technicians perform service in accordance with ABB standard processes, quality standards and safety guidelines. You will be in close cooperation with customers and other ABB teams, acting as the technical point while delivering quality service.

As an Associate Resident Service Technician in Norfolk, VA you will be required to work independently and as part of a team based on customer/contract requirements.

The work model for the role is: Onsite

This role is contributing to Automation Energy Industries.
You will be mainly accountable for:

• Provide site service to ensure safe and efficient plant operation utilizing ABB's Distributed Control System.
• All periodic, routine, preventive maintenance and shutdown support will be handled by you as part of your role (ABB Technical and Advanced Services will provide additional support where applicable at your direction).
• Troubleshoot distributed control system hardware, software issues, and manage technical support requests on the customers' behalf to optimize system performance.
• Respond to customer questions, issues, and inquiries with accuracy and timeliness. Maintain a "follow-up" system with customers to ensure the technical advice provided was effective.

Our team dynamics

You will join the Field Service team, where you will be able to thrive.

Work Experience: Qualifications for the role

• High School diploma or GED required. A special combination of experience and/or demonstrated accomplishments will be considered.
• You will embark on a journey which will see you develop and be mentored to provide outstanding field service support of ABB's Distributed Control System. There are many career pathways in Field Service including Advanced Services, ABB University, Technical Support, Project Engineering, Commission Services, Research and Development, and Quality. Along your journey, you will get to meet many of our previous Trainees that continue to have successful careers at ABB.
• A demonstrated commitment to excellence, effective communication, problem solving, teamwork, customer focus, and a professional attitude.
• Applicants must speak fluent English, have a legal driver's license, and have a work authorization that would permit them to work for ABB in the US.

ABB Energy Industries is enabling safe, smart and sustainable projects and operations for businesses across the oil, gas, chemicals, life sciences, power generation and water sectors. Driving integrated solutions that automate, digitalize and electrify industry we connect our people and technology to help our customers adapt and succeed. With over 50 years of domain expertise, we continue to innovate and reshape traditional approaches across the energy sector with our technologies designed to improve operational efficiency, reduce risk, reduce energy consumption and waste.

More about us:

ABB is an Equal Employment Opportunity and Affirmer for protected Veterans and Individuals with Disabilities at ABB.

All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.

For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

As an Equal Employment Opportunity and Affirmer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.

Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to [e-mail]. Resumes and applications will not be accepted in this manner.

ABB Benefit Summary for eligible US employees

Go to myBenefitsABB.com and click on "Candidate/Guest" to learn more

Health, Life & Disability

• Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
• Choice between two dental plan options: Core and Core Plus
• Vision benefit
• Company paid life insurance (2X base pay)
• Company paid AD&D (1X base pay)
• Voluntary life and AD&D - 100% employee paid up to maximums
• Short Term Disability - up to 26 weeks - Company paid
• Long Term Disability - 60% of pay - Company paid. Ability to "buy-up" to 66 2/3% of pay.
• Supplemental benefits - 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance
• Parental Leave - up to 6 weeks
• Employee Assistance Program
• Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
• Employee discount program

Retirement

• 401k Savings Plan with Company Contributions
• Employee Stock Acquisition Plan (ESAP)

Time off

ABB provides 11 paid holidays. Vacation is provided based on years of service for hourly and non-exempt positions.

While base salary is determined by things such as the successful applicant's qualifications and experience, this position is expected to pay between $53,500 and $85,600 annually.

Come Make a world of difference with ABB

Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.

Ready to make an impact?