Senior Field Service Technician

Mid Atlantic Machinery; Harrisburg (Dauphin County); On-site; USD 60,000 - 80,000; Full time

Job summary

Mid Atlantic Machinery is seeking a Senior Field Service Technician to support customers with the installation and maintenance of machinery. The role entails troubleshooting various systems, training operators, and ensuring smooth operation of equipment.

Candidates should possess strong mechanical and electrical skills, along with 5-7 years of relevant experience. This position requires frequent travel and the ability to communicate effectively across diverse environments.

Qualifications

• 5-7 years of experience preferred.
• Must have a valid driver’s license with a clean driving record.
• Good communication skills and ability to work with diverse personalities.

Responsibilities

• Support customers with installation of new and used machinery.
• Troubleshoot and maintain machinery and equipment.
• Train operators on equipment setup and operation.

Skills

Electrical troubleshooting

Mechanical assembly and alignment

Hydraulic systems troubleshooting

Training employees

Problem solving and troubleshooting

Education

Associate’s degree or technical degree

Tools

Precision measuring instruments

Fork Truck

Overhead Crane

Job description

Position Title

Senior Field Service Technician

Division

All

Reports To

Technical Services Manager

Direct Reports

None

Job Summary

The Senior Field Service Technician will be responsible for supporting our customers with installation of new and used machinery. He/she will be responsible for supporting any maintenance and repair after installation as well as support during trade shows as needed to support the development of our customer relationships.

Principal Accountabilities

• Installation of New & Used Machinery
• Start-up & commissioning of newly installed machinery.
• Troubleshoot electrical, hydraulic, pneumatic & mechanical systems, used to control modern machinery and associated equipment.
• Repair & maintenance on machinery and associated equipment.
• Demonstrate and teach operators how to set-up, program and operate newly purchased machinery.
• Set-up equipment for trade shows, in house & off site.
• Working in house at times, loading, unloading & repairing stock equipment.
• Responsible for handling the following skill areas effectively as needed:
• Electrical:
• Control Circuit Troubleshooting.
• Diagnose Component Failures, Motors, Coils, Fuses, etc.
• Control Wiring, Interfacing Auxiliary Equipment & Devices.
• Machine Shop:
• Layout, Drilling & Tapping of threaded holes.
• Using Precision Measuring Instruments, Calibers, Micrometers, Dial Indicators, etc.
• Mechanical:
• Assembly & Alignments.
• Diagnose Mechanical Problems, Unusual Noises.
• Hydraulic:
• Troubleshooting Hydraulic Problems.
• Adjust Hydraulic Systems, Pressures, Flows, etc.
• Millwright:
• Precision Leveling & Shimming.
• Operate a Fork Truck, Operate an Overhead Crane, Basic Rigging.
• Other duties as assigned.

Requirements

Experience and Qualifications

• Associate’s degree or technical degree preferred
• 5-7 years of experience preferred
• Experience with training employees
• Prior experience working in a role with exhibited knowledge in electrical, mechanical, hydraulic and fabrication skills
• Must have a valid driver’s license with clean driving record
• Must be able to travel frequently, overnight stays will be necessary
• Good communication & ability to deal with a range of style and behaviors in a tactful, pleasant and professional manner
• Basic computer skills in Outlook and Microsoft Office
• Strong problem solving and troubleshooting experience