Senior Field Service Representative

Eaton Corporation; Austin (TX); On-site; USD 82,500 - 121,000; Full time

Benefits offered by this job

Guaranteed 40-hour base pay

Career growth and mentorship

Company vehicle, toolkit, and phone

Tuition assistance for ongoing learning

Job summary

Eaton Corporation is seeking a Senior Field Service Representative in Austin, TX. This role offers a salary range of $82,500–$121,000 and entails supporting electrical power systems while managing customer relationships and projects.

The ideal candidate should have a high school diploma with relevant experience, strong problem-solving skills, and the ability to work variable hours. The position includes numerous benefits like career growth opportunities and company resources.

Qualifications

• High school diploma or higher with at least 3 years of relevant experience, or 7 years of trade-related experience.
• Valid driver's license is a must.

Responsibilities

• Support customers with electrical power systems throughout their lifecycle.
• Manage small projects and lead teams on larger projects.
• Provide timely and accurate service reports.

Skills

Electrical distribution systems

Troubleshooting

Problem-solving

Customer relationship management

Education

High school diploma or equivalent

Associate degree in Engineering

Tools

Hand and power tools

Job description

Eaton’s ES AMER ESS division is currently seeking a Senior Field Service Representative. This role can be located out of Austin, TX, Corpus Christi, TX, Lubbock, TX, or San Antonio, TX.

Expected annual salary range: $82,500.03 - $121,000.04 a year. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.

What you’ll do

Eaton has the largest and most experienced team of field services technicians and engineers in the industry, and we are looking to grow our team. In this role, you will:

• Support customers across the power system lifecycle: startup, commissioning support, maintenance, testing, troubleshooting, upgrades, and emergencies
• Manage small projects independently and lead FSR teams on larger projects
• Generate timely and accurate service reports on work, product performance, and warranties
• Provide recommendations for improved electrical systems
• Cultivate strong relationships with customers, team members, and partners
• Mentor less experienced technicians
• Utilize digital tools for remote work, including laptops, iPads, IR cameras, Google Glasses, MS Teams, and more

Team Benefits

• Guaranteed 40-hour base pay, eligible for overtime and travel premiums
• Career growth, mentorship and safety training
• Company vehicle, toolkit, and phone
• Tuition assistance for ongoing learning
• Leads program with bonus pay
• Opportunities across 32 service branches

Position Success Criteria

• Successfully complete and maintain compliance with Eaton’s safety program and policy, including the EESS Qualified Electrical Worker (QEW) program and any required annual re-certifications thereafter
• Submit to periodic customer-required background and drug screenings
• Must have the ability to work variable hours, including nights & weekends, and travel within the district/state/region/country based on customer requirements
• This position requires you to drive an Eaton vehicle
• Must be able and willing to obtain Department of Transportation (DOT) non-CDL qualification and comply with all DOT regulatory requirements, if required
• Understands 3-phase power systems and low, medium, and high voltage power distribution equipment
• Performs physically demanding tasks, including standing, walking, stooping, squatting, kneeling, and reaching; lifting, carrying, push, pull, and using hands to handle and feel; climbing; lifting/carrying/pushing/pulling up to 50 pounds; push/pull > 50 pounds with assistance; driving extended distances; working in extreme weather, poor lighting, ventilation, dust, and high noise levels
• Ability to obtain and maintain a valid TWIC card
• Proficient with hand and power tools for equipment assembly
• Strong problem-solving and logical thinking skills
• Works well under time constraints and in stressful situations
• Explains technical problems and solutions
• Collaborates effectively with the team to meet project deadlines

Basic Qualifications

• High school diploma or higher with a minimum of 3 years of experience testing, troubleshooting, evaluating, and servicing electrical distribution and control systems, or, in lieu of a high school diploma or GED, completion of accredited trade school and/or program completion with 7 or more years of experience evaluating and servicing electrical distribution or control systems
• Experience in testing, troubleshooting, evaluating, and servicing electrical distribution and control systems
• Must be able to work in the US without corporate sponsorship now or in the future
• No relocation offered; candidates within a 50-mile radius considered; active-duty military service member candidates exempt from the geographic limitation
• Must have a valid driver's license

Preferred Qualifications

• Associate degree or higher from an accredited institution
• Bachelor’s degree in Engineering from an accredited institution
• Electrical or General Contractor’s License
• Professional Engineering License
• Experience performing power quality measurements, troubleshooting, analysis, and protective relays
• NICET/NETA certification

We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.