Senior Field Service Representative

Eaton Corporation; Columbus (OH); On-site; USD 84,000 - 123,000; Full time

Benefits offered by this job

Guaranteed 40-hour base pay

Career growth and mentorship

Tuition assistance

Company vehicle and toolkit

Job summary

Eaton Corporation is seeking a Senior Field Service Representative in Columbus, OH. This position involves supporting customers with power systems through startup, maintenance, and troubleshooting. Ideal candidates will have a strong background in electrical distribution systems and experience mentoring others.

The role offers a salary range of $84,000 - $123,000 annually, along with benefits including career growth opportunities and company vehicle provisions.

Qualifications

• Minimum 3 years of experience in servicing electrical distribution systems.
• Strong problem-solving and logical thinking skills required.
• Must have a valid driver's license and ability to drive an Eaton vehicle.

Responsibilities

• Support customers through all phases of power systems.
• Generate accurate service reports on work and product performance.
• Mentor less experienced technicians and cultivate relationships.

Skills

Problem-solving skills

Knowledge of electrical systems

Strong communication skills

Ability to work in stressful situations

Proficiency with hand and power tools

Ability to mentor less experienced technicians

Education

High school diploma or higher

Associate degree or higher

Bachelor's degree in Engineering

Job description

Eaton’s ES AMER ESS division is currently seeking a Senior Field Service Representative. This role is located out of Worthington, OH.

The expected annual salary range for this role is $84,000 - $123,000 a year. Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.

What you’ll do

• Support customers across the power system lifecycle: startup, commissioning support, maintenance, testing, troubleshooting, upgrades, and emergencies
• Manage small projects independently and lead FSR teams on larger projects
• Generate timely and accurate service reports on work, product performance, and warranties
• Provide recommendations for improved electrical systems
• Cultivate strong relationships with customers, team members, and partners
• Mentor less experienced technicians
• Utilize digital tools for remote work, including laptops, iPads, IR cameras, Google Glasses, MS Teams, and more

Team Benefits

• Guaranteed 40-hour base pay, eligible for overtime and travel premiums
• Career growth, mentorship and safety training
• Company vehicle, toolkit, and phone
• Tuition assistance for ongoing learning
• Leads program with bonus pay
• Opportunities across 32 service branches

Skills

Position Success Criteria

• Successfully complete and maintain compliance with Eaton’s safety program and policy; includes role-applicable portions of the EESS Qualified Electrical Worker (QEW) program and any required annual re-certifications thereafter
• Submit to periodic customer required background and drug screenings
• Must have the ability to work variable hours, including nights & weekends, and travel within the district/state/region/country based on customer requirements
• This position requires you to drive an Eaton vehicle
• Must be able and willing to obtain Department of Transportation (DOT) non-CDL qualification and comply with all DOT regulatory requirements, if required
• Understands 3-phase power systems and low, medium, and high voltage power distribution equipment
• Performs physically demanding tasks, including standing, walking, stooping, squatting, kneeling, and reaching above, to, and below shoulder level, lifting, carrying, pushing, pulling, and using hands to handle and feel; frequently required to climb and regularly required to lift/carry/push/pull up to 50 pounds; occasionally required to push/pull > 50 pounds with assistance; may be required to drive extended distances, work in extreme weather and temperature conditions, work at sites with poor lighting, ventilation, dust, or be exposed to high noise levels
• Ability to obtain and maintain a valid TWIC card
• Proficient with hand and power tools for equipment assembly
• Strong problem-solving and logical thinking skills
• Works well under time constraints and in stressful situations
• Explains technical problems and solutions
• Collaborates effectively with the team to meet project deadlines

Qualifications

Basic Qualifications

• High school diploma or higher with a minimum of 3 years of experience testing, troubleshooting, evaluating, and servicing electrical distribution and control systems; or in lieu of HS diploma or GED, completion of accredited trade school and/or program completion with 7 or more years of experience evaluating and servicing electrical distribution or control systems
• Experience in testing, troubleshooting, evaluating, and servicing electrical distribution and control systems
• Must be able to work in the US without corporate sponsorship now or in the future
• No relocation offered, candidates within 50-mile radius considered; active‑Duty Military Service member candidates are exempt from the geographical area limitation
• Must have a valid driver’s license

Preferred Qualifications

• Associate degree or higher from an accredited institution
• Bachelor’s degree in Engineering from an accredited institution
• Electrical or General Contractor’s License
• Professional Engineering License
• Experience performing power quality measurements, troubleshooting, analysis as well as protective relays
• NICET/NETA certification

We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.