Senior Field Service Representative

Eaton Corporation; Manassas (VA); On-site; USD 101,000 - 148,000; Full time

Benefits offered by this job

Company vehicle

Cell phone

Overtime & travel premiums

Tuition assistance

Leads program with bonus pay

Opportunities across 32 service sites

Job summary

Eaton Corporation’s Engineering Service & Systems Division seeks a Senior Field Service Representative to join our team in Manassas, VA. The position offers a competitive annual salary range of $101,000 to $148,000, with a company vehicle and cell phone provided and anticipated travel around 25%.

The role involves supporting customers through the power system lifecycle, leading field teams on larger projects, generating service reports, and mentoring technicians while utilizing digital tools for

Qualifications

• Must have a high school diploma or higher with 3 years’ experience in testing, troubleshooting, evaluating, and servicing electrical distribution and control systems; or 7+ years with trade school.
• Experience in testing, troubleshooting, evaluating, and servicing electrical distribution and control systems.
• Must be able to work in the US without corporate sponsorship now or in the future.
• Regular Driver status with a current, unrestricted license and MVR; DOT/DMV considerations as applicable.

Responsibilities

• Support customers across the power system lifecycle: startup, commissioning, maintenance, testing, troubleshooting, upgrades, and emergencies.
• Manage small projects independently and lead Field Service Representative teams on larger projects.
• Generate timely and accurate service reports on work, product performance, and warranties.
• Provide recommendations for improved electrical systems.
• Cultivate strong relationships with customers, team members, and partners.
• Mentor less experienced technicians.
• Utilize digital tools for remote work (laptops, iPads, IR cameras, Google Glasses, MS Teams).

Skills

Problem-solving

Logical thinking

Education

Associate degree or higher

Bachelor’s degree in Engineering

Electrical or General Contractor’s License

Professional Engineering License

Tools

Hand tools

Power tools

Job description

Overview

Eaton’s Engineering Service & Systems Division is seeking a Senior Field Service Representative to join our team. The position may be located in Manassas, VA. The expected annual salary range is $101,000 - $148,000. A company vehicle and cell phone are provided. Anticipated travel is 25%.

Salary information is a general guideline and based on candidate skills, experience, and qualifications, as well as market and business considerations.

Responsibilities

• Support customers across the power system lifecycle: startup, commissioning support, maintenance, testing, troubleshooting, upgrades, and emergencies
• Manage small projects independently and lead Field Service Representative (FSR) teams on larger projects
• Generate timely and accurate service reports on work, product performance, and warranties
• Provide recommendations for improved electrical systems
• Cultivate strong relationships with customers, team members, and partners
• Mentor less experienced technicians
• Utilize digital tools for remote work, including laptops, iPads, IR cameras, Google Glasses, MS Teams, and more

Team Benefits

• Guaranteed 40-hour base pay, eligible for overtime and travel premiums
• Career growth, mentorship and safety training
• Company vehicle, toolkit, and phone
• Tuition assistance for ongoing learning
• Leads program with bonus pay
• Opportunities across 32 service branches

Qualifications

Basic Qualifications

• High school diploma or higher with a minimum of 3 years of experience testing, troubleshooting, evaluating, and servicing electrical distribution and control systems, or in lieu of HS diploma or GED, completion of accredited trade school and/or program with 7+ years of experience
• Experience in testing, troubleshooting, evaluating, and servicing electrical distribution and control systems
• Must be able to work in the US without corporate sponsorship now or in the future
• No relocation offered; candidates within 50-mile radius considered. Active-Duty Military Service member candidates are exempt from geographic area limitation
• Regular Driver status per Eaton’s Driver Safety Policy; requires a current, unrestricted driver’s license and a satisfactory Motor Vehicle Record; VMC check upon hire

Preferred Qualifications

• Associate degree or higher from an accredited institution
• Bachelor’s degree in Engineering from an accredited institution
• Electrical or General Contractor’s License
• Professional Engineering License
• Experience performing power quality measurements, troubleshooting, analysis, and protective relays
• NICET/NETA certification

Skills and Position Success Criteria

• Successfully complete and maintain compliance with Eaton’s safety program and policy, including EESS Qualified Electrical Worker (QEW) program and annual re-certifications
• Submit to periodic customer-required background and drug screenings
• Ability to work variable hours, including nights and weekends, and travel as required
• Capable of driving an Eaton vehicle
• Willing to obtain DOT non-CDL qualification if required and comply with all DOT regulations
• Understand 3-phase power systems and low, medium, and high voltage power distribution equipment
• Perform physically demanding tasks, including standing, walking, stooping, kneeling, lifting up to 50 pounds, and occasional heavier lifting with assistance
• Ability to obtain and maintain a valid TWIC card
• Proficient with hand and power tools for equipment assembly
• Strong problem-solving and logical thinking skills
• Works well under time constraints and in stressful situations
• Explain technical problems and solutions
• Collaborates effectively with the team to meet project deadlines

All positions may require participation in video and in-person interviews as part of the hiring process. All candidates will be evaluated based on job-related competencies, with privacy rights and data security protected in accordance with applicable laws.

We are committed to equal employment opportunities for all applicants and employees. Employment decisions are based on job-related reasons regardless of race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law. Eaton supports second chance employment; qualified applicants with arrest or conviction history will be considered consistent with applicable local laws. Background checks may be required after a conditional offer of employment.

To request a disability-related reasonable accommodation during the application process, please call 1-800-836-6345. Eaton provides various Health and Welfare benefits, Retirement benefits, and paid/unpaid time off; details vary by location and eligibility.