Field Service Representative

Eaton; Frederick (MD); On-site; USD 82,000 - 121,000; Full time

Benefits offered by this job

Company vehicle

Toolkit

Phone

Tuition assistance

Overtime premiums

Leads program

Career growth

Service branches network

Job summary

Eaton’s ES AMER ESS division seeks a Field Service Representative in Rockville, MD. Responsible for electrical equipment projects, delivering technical solutions to customers, and performing engineering assignments involving testing and protection systems.

Role requires generating service reports, safety compliance, and collaboration with regional teams across 32 service branches. Travel and variable hours, including nights and weekends, may be required.

Qualifications

• Minimum 2 years of electrical or mechanical field experience, or 5+ years with trade school program completion.
• Must be eligible to work in the US without sponsorship.
• Valid driver’s license and ability to travel within district/state/region.

Responsibilities

• Work on assigned projects for electrical equipment.
• Deliver technical solutions to customers.
• Perform complex engineering assignments including design, testing, or studies.
• Generate timely service reports on work, product performance, and warranties.

Skills

Electrical/Mechanical field service

Customer-facing delivery

Test equipment operation

Education

Bachelor’s degree in Engineering

Trade school / 5+ years experience

Tools

Power distribution knowledge

Testing equipment

Job description

Eaton’s ES AMER ESS division is currently seeking a Field Service Representative. This role is located out of Rockville, MD

The expected annual salary range for this role is $82000 - $121000 a year.

Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.

What You’ll Do

• Work on assigned projects for electrical equipment
• Deliver technical solutions to customers
• Perform less conventional complex engineering assignments that may involve equipment or product design, testing of materials, process studies, or research investigations
• Display proficiency in the following: Test Equipment Operation, Troubleshooting Techniques, Protective Relays, Power Quality Measurements, Disaster Recovery, Rotating Machinery, Protection & Control Design
• Generate timely and accurate service reports on work, product performance, and warranties.

Team Benefits

• Guaranteed 40-hour base pay, eligible for overtime and travel premiums
• Career growth, mentorship and safety training
• Company vehicle, toolkit, and phone
• Tuition assistance for ongoing learning
• Leads program with bonus pay
• Opportunities across 32 service branches

Qualifications

Basic Qualifications

• High School Diploma or GED equivalent or higher with minimum 2 years of electrical or mechanical industry experience, or in lieu of HS diploma or GED, completion of accredited trade school and/or program completion with 5 or more years of experience evaluating and servicing electrical distribution or control systems
• Must be able to work in the US without corporate sponsorship now or in the future
• No relocation offered, candidates within 50-mile radius considered. Active-Duty Military Service member candidates are exempt from the geographical area limitation
• Must have a valid driver\\'s license

Preferred Qualifications

• Bachelor’s degree in Engineering from an accredited institution
• Minimum of 1 year of field service evaluating and servicing electrical distribution or control systems
• Electrical or General Contractor’s License
• Professional Engineering License
• Experience in testing, troubleshooting, evaluating, and servicing electrical distribution and control systems
• Experience performing power quality measurements, troubleshooting, analysisas well as protective relays
• NICET/NETA certification

Skills

Position Success Criteria

• Successfully complete and maintain compliance with Eaton’s safety program and policy; This includes role-applicable portions of the EESS Qualified Electrical Worker (QEW) program and any required annual re-certifications thereafter.
• Submit to periodic customer required background and drug screenings.
• Must have the ability to work variable hours, including nights & weekends, and travel within the district/state/region/country based on customer requirements.
• This position requires you to drive an Eaton vehicle.
• Must be able and willing to obtain Department of Transportation (DOT) non-CDL qualification and comply with all DOT regulatory requirements, if required.
• Understands 3-phase power systems and low, medium, and high voltage power distribution equipment.
• Practices electrical safety measures
• Performs physically demanding tasks, requirement to stand, walk, stoop, squat, kneel, and reach above, to, and below shoulder level, lift, carry, push, pull, and use hands to handle and feel. Frequently required to climb and regularly required to lift/carry/push/pull up to 50 pounds; occasionally required to push/pull greater than 50 pounds with assistance. May be required to drive extended distances, work in extreme weather and temperature conditions, work at sites with areas that have poor lighting, ventilation, and dust and/or be exposed to high noise levels.
• Ability to obtain and maintain a valid TWIC card.
• Proficient with hand and power tools for equipment assembly
• Strong computer skills
• Strong problem-solving and logical thinking skills
• Works well under time constraints and in stressful situations
• Explain technical problems and solutions
• Collaborates effectively with the team to meet project deadlines

All positions may require participation in video and in-person interviews as part of the hiring process. All candidates will be evaluated based on job-related competencies, and all candidates’ privacy rights and data security will be protected in accordance with applicable laws.

We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.