Field Service Manager

Shermco Industries; Livonia (MI); On-site; USD 135,000 - 165,000; Full time

Job summary

Shermco Industries in Livonia is seeking a Field Service Manager to lead the service department, drive performance, and align operations with sales and safety goals. The role emphasizes strong leadership, budgeting, and cross-functional collaboration to deliver reliable customer solutions.

The ideal candidate will mentor technical teams, manage forecasts, and participate in annual business planning. Overnight travel up to 25% may be required; background checks and a clean driving record are

Qualifications

• 5+ years of leadership experience in related industry (e.g., electrical services).
• Mentor and lead technical teams with strong communication skills.
• Proficient in P&L analysis and forecasting; strong business acumen.

Responsibilities

• Analyze department performance metrics, utilization, staffing, and forecasts.
• Review P&L reports, identify trends, discrepancies, and take corrective actions.
• Develop and execute annual business plans.
• Lead sales oversight and provide strategic direction to the BD team.
• Plan and manage workforce needs; recruit, hire, and coach staff.
• Promote safety policies and mandatory training participation.
• Ensure quality and SOP compliance; collaborate across branches.
• Mentor subordinate managers to strengthen leadership and technical capabilities.

Skills

Leadership

Mentoring

Communication

Forecasting

P&L analysis

Travel willingness

MS Office

Education

Bachelor's degree in business or engineering

Tools

Excel

Outlook

Word

PowerPoint

Job description

Overview

Job Title: Field Service Manager

Location: US-MI-Livonia

Employment Type: Full-Time

Remote: No

Job ID: 2026-2498

Responsibilities

• Monitor and analyze department performance metrics including utilization, staffing levels, work-in-progress, and forecasts.
• Review departmental P&L reports, identify trends, discrepancies, and implement corrective actions where needed.
• Participate in the development and execution of annual business plans.
• Lead business development efforts, providing strategic direction and oversight to the sales team.
• Plan and manage workforce needs; support recruiting, hiring, and coaching of technical and operational staff.
• Promote and enforce company safety policies and ensure participation in new hire and annual safety training.
• Maintain adherence to quality standards and ensure all work follows Standard Operating Procedures.
• Collaborate with other branch and department managers to deliver seamless, company-wide customer solutions.
• Partner with HR, Workforce Development, and Regional Management to foster a culture of continuous improvement.
• Mentor and develop subordinate managers to strengthen leadership and technical capabilities.
• Perform other duties as needed to support organizational success.

Qualifications

• High school diploma required; Bachelor's degree in business, engineering, or related field preferred.
• 5+ years of leadership experience in a related industry (e.g., NETA testing, power systems, electrical services).
• Demonstrated ability to mentor, coach, and lead technical teams.
• Proficiency with Microsoft Office Suite (Excel, Outlook, Word, PowerPoint).
• Strong business acumen, including P&L analysis and forecasting.
• Excellent verbal and written communication skills.
• Willingness to travel overnight (up to 25%).
• Must have a valid driver's license with a clean driving record.
• Must pass pre-employment drug screening, background check, and physical examination.

EQUAL OPPORTUNITY EMPLOYER | DRUG-FREE WORKPLACE

Shermco is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status. Shermco is a drug-free workplace.

NO AGENCIES PLEASE

Pay Range

USD $135,000.00 - USD $165,000.00 /Yr.