Senior Field Service Leader, Semiconductor Equipment (Austin)

Ebara Technologies; Austin (TX); Vor Ort; USD 110.000 - 165.000; Vollzeit

Zusammenfassung

EBARA Technologies in Austin seeks a Lead Field Service to direct a technical field team across customer sites and service centers, ensuring high-quality maintenance, installations, and upgrades of EBARA vacuum pumps and related semiconductor equipment.

You will oversee safety, scheduling, staff development, and service contract execution while coordinating with Sales, Engineering, and Operations to support growth and reliability across the region.

Qualifikationen

• AA or BS in Electronics/Engineering or equivalent experience.
• 8+ years of electro‑mechanical and field service experience (semiconductor preferred).
• 3+ years of supervisory experience.
• Strong customer relationship skills.

Aufgaben

• Direct a field team servicing EBARA Components products at customer sites and service center; maintenance, installations, upgrades, and tool downs.
• Contribute to customer design reviews; advise on new designs/applications.
• Plan installation timelines and coordinate parts, consumables, and logistics to meet start-up dates.
• Review, approve, and implement ECNs and CIPs for EBARA Components products.
• Partner with Marketing, Sales, and Engineering to roll out new products into field operations.
• Track on-site pump base, shipping/receiving activity, and spare pumps/parts inventory; manage replacements.

Kenntnisse

Field service leadership

Customer-facing communication

Safety leadership

Team management

Prioritization across sites

Electro-mechanical troubleshooting

Ausbildung

AA or BS in Electronics/Engineering

Jobbeschreibung

EBARA Technologies in Austin seeks a Lead Field Service to direct a technical field team across customer sites and service centers, ensuring high-quality maintenance, installations, and upgrades of EBARA vacuum pumps and related semiconductor equipment.

You will oversee safety, scheduling, staff development, and service contract execution while coordinating with Sales, Engineering, and Operations to support growth and reliability across the region.