Field Service Site Lead – Vacuum & Semiconductors

Ebara Technologies - USA; Austin (TX); Vor Ort; USD 120.000 - 180.000; Vollzeit

Zusammenfassung

EBARA is seeking a Service Manager to lead field service operations in the Austin, TX area, overseeing customer support, technician staffing, scheduling, safety, and service quality for EBARA vacuum pumps and related semiconductor equipment.

The role requires local presence, travel to customer sites, and coordination with Sales, Engineering, and operations to drive service contracts, installations, and new product support. Strong leadership and technical troubleshooting are essential.

Qualifikationen

• AA or BS degree in Electronics, Engineering, or equivalent experience.
• Eight or more years electro-mechanical and field service experience, preferably in semiconductor.
• Three or more supervisory years.
• Strong customer relations skills.
• Working knowledge of vacuum technology and reading complex drawings.

Aufgaben

• Lead field service team servicing EBARA pumps at customer sites or service centers.
• Manage contracted preventive and unscheduled maintenance, installations, upgrades, and parts.
• Review and approve ECN/CIP changes for EBARA components.
• Coordinate product roll-outs with Marketing, Sales and Engineering.
• Track pump base, shipping/receiving, and spare parts; notify when replacement is needed.
• Provide technical support to field technicians diagnosing and repairing equipment.
• Travel to customer locations; supervise and train staff; ensure safety compliance.
• Support Quick Response Center operations and provide service backup as needed.
• Assist Sales in developing customers within geographies for installs and maintenance.
• Coordinate service activities with ETI Engineering & Tech Support and EC teams.

Kenntnisse

Field service leadership

Technical troubleshooting

Customer communication

Safety leadership

Multi-site management

Travel readiness

Ausbildung

AA/BS in Electronics or Engineering

Jobbeschreibung

EBARA is seeking a Service Manager to lead field service operations in the Austin, TX area, overseeing customer support, technician staffing, scheduling, safety, and service quality for EBARA vacuum pumps and related semiconductor equipment.

The role requires local presence, travel to customer sites, and coordination with Sales, Engineering, and operations to drive service contracts, installations, and new product support. Strong leadership and technical troubleshooting are essential.