Senior Field Service Engineer (Onsite)

Prattwhitney; East Hartford (CT); On-site; USD 87,000 - 165,000; Full time

Benefits offered by this job

Relocation assistance

Medical

Dental

Vision

401(k) match

Job summary

RTX is seeking a Senior Field Service Engineer to join our Customer Technical Services team in East Hartford, CT. You will manage and resolve technical issues for PW2000/PW4000/GP7000 engines to ensure engine safety, maintain world‑class metrics, and support our customers through technical communication and field service activities.

You will travel approximately 5% domestically and internationally, interfacing with engineering and customer organizations to develop field service plans and execute

Qualifications

• A Bachelor’s degree in Engineering and 5 years of related engineering experience, or an Advanced degree with 3 years of related engineering experience.

Responsibilities

• Work directly with airline customers and MRO engine shops around the world that operate aircraft powered by PW4000, PW2000, and GP7000 engines.
• Triage urgent and Aircraft-On-Ground (AOG) requests and coordinate timely technical solutions.
• Provide technical guidance and recommendations for on-wing and off-wing troubleshooting, problem resolution, service bulletin retrofit activities, and interpretation of engine manuals.

Skills

Engineering knowledge

Customer interaction

Field service

Education

Bachelor’s degree in Engineering

Advanced degree

Job description

At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. Pratt & Whitney is a world leader in the design, manufacture and service of aircraft engines and auxiliary power systems and has been revolutionizing modern flight for over 100 years. Join us and help shape the future of aerospace and defense.

Pratt & Whitney is seeking a Senior Field Service Engineer to join our Customer Technical Services team.

In this role, you will manage and resolve technical issues for the PW2000/PW4000/GP7000 engines to ensure engine safety, maintain world‑class operational metrics (Delays and Cancellation rate, In‑Flight‑Shut‑Down rate, Unscheduled Engine Removal rate, etc.), contribute to acceptable shop Turn‑Around‑Time, and reduce the maintenance burden for our customers. You will also interface and coordinate with Pratt & Whitney engineering and program organizations, customers, and engine overhaul facilities to support technical issues and monitor our fleets. This role is highly customer‑facing, with responsibility for owning technical communication with our customers through customer relationship management tools, meetings, and conferences.

Location: US-CT-EAST HARTFORD-CTC ~ 400 Main St ~ BLDG CTC. Role Type: Onsite. Security Clearance Type: None/Not Required. Security Clearance Status: Not Required. U.S. Citizenship is required as only U.S. citizens are authorized to access information under this program/contract.

What You Will Do:

• Work directly with airline customers and Maintenance, Repair and Overhaul (MRO) engine shops around the world that operate aircraft powered by PW4000, PW2000, and GP7000 engines.
• Triage urgent and Aircraft‑On‑Ground (AOG) requests and coordinate timely technical solutions.
• Provide technical guidance and recommendations for on‑wing and off‑wing troubleshooting, problem resolution, service bulletin retrofit activities, and interpretation of engine manuals.
• Partner with Component Integrated Product Team (CIPT) Engineering to develop and execute field service plans and implement hardware changes that support customer satisfaction.
• Participate in airline customer meetings, technical conferences, and other customer engagements.
• Initiate development of technical data, including Engineering Authorizations (EA), Special Instructions, and other maintenance documentation supporting on‑wing and engine shop activities, including Aircraft Maintenance Manuals (AMM), Engine Manuals (EM), Clean, Inspect and Repair (CIR), and Maintenance Planning Guides (MPG).
• Collaborate with Aftermarket and Sustainment Engineering (ASE) Repair, Fleet Management Programs (FMP), Customer Service/Client Managers, MRO and Engine Overhaul organizations, Standard Practices, CIPTs, Chief Engineer's Office, Structures, and Performance Analysis teams to ensure clear, accurate, and timely engine inspection and maintenance data.
• Provide technical support to Pratt & Whitney Product Safety, Certification & Validation (PSCV), and airframer teams regarding engine modification, inspection, and maintenance.
• Assist customer engineers, maintenance control technicians, and Field Service Representatives (FSRs) in resolving on‑site technical challenges.
• Support urgent customer issues outside normal working hours, including nights, weekends, and holidays.
• Travel approximately 5% domestically and internationally for customer meetings, technical conferences, and safety or operational event investigations.

What You Will Learn:

• Deepen your technical expertise across the PW2000, PW4000, and GP7000 engine families through real‑world troubleshooting and operational support.
• Develop advanced problem‑solving skills by resolving time‑sensitive technical issues that directly impact airline operations and aircraft availability.
• Strengthen customer‑facing and communication skills by working directly with airlines, MROs, and global maintenance organizations.
• Build cross‑functional leadership skills by partnering with engineering, safety, certification, repair, fleet management, and customer service teams.
• Gain a broader understanding of how engineering decisions impact engine reliability, fleet performance, maintenance, and customer satisfaction.

Qualifications You Must Have:

• A Bachelor’s degree in Engineering and 5 years of related engineering experience, or an Advanced degree with 3 years of related engineering experience.

We Prefer:

• Jet engine knowledge and experience, including a functional understanding of engine hardware such as disks, airfoils, seals, cases, and engine systems.
• Experience supporting commercial aircraft, airline operations, engine maintenance, or MRO environments.
• Experience with aircraft/engine troubleshooting, technical problem resolution, or field service support.
• Experience working directly with customers in a technical engineering environment.
• Exemplary verbal and written communication to provide clear instructions and answers to customers.

What We Offer:

• Eligible for Relocation.
• This position is classified as: Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.
• For onsite and hybrid roles, commuting to and from the assigned site is the employee’s personal responsibility.
• As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in‑person at one of our office locations, regardless of whether the role is designated as on‑site, hybrid or remote.
• The salary range for this role is 86,800 USD - 165,200 USD.
• Medical
• Dental
• Vision
• Life insurance
• Short‑term disability
• Long‑term disability
• 401(k) match
• Flexible spending accounts
• Flexible work schedules
• Employee assistance program
• Employee Scholar Program
• Parental leave
• Paid time off
• Holidays
• Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective‑bargaining agreement.
• Hired applicants may be eligible for annual short‑term and/or long‑term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective‑bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.
• This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.
• RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

Equal Opportunity Statement

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

Company Overview

RTX is an aerospace and defense company that provides advanced systems and services for commercial, military and government customers worldwide. It comprises three industry-leading businesses – Collins Aerospace, Pratt & Whitney, and Raytheon. Its 195,000 employees enable the company to operate at the edge of known science as they imagine and deliver solutions that push the boundaries in quantum physics, electric propulsion, directed energy, hypersonics, avionics and cybersecurity. The company, formed in 2020 through the combination of Raytheon Company and the United Technologies Corporation aerospace businesses, is headquartered in Arlington, Virginia.