Senior Field Service Engineer - Dallas, TX

Leica Biosystems Inc.; Dallas (TX); Remote; USD 58,000 - 63,000; Full time

Benefits offered by this job

Remote work arrangement

Medical/dental/vision insurance

Job summary

Leica Biosystems, a Danaher operating company, is seeking a Senior Field Service Engineer to deliver advanced troubleshooting, installation, and maintenance across diagnostic solutions. This role supports remote work within the assigned territory and requires up to 90% travel for domestic and occasional international assignments.

You will mentor engineers, lead escalations, and collaborate with cross-functional teams to optimize instrument performance and customer uptime, while promoting

Qualifications

• Associate’s degree with 6+ years field service, technical, biomedical, military, or related hands-on troubleshooting experience.
• Advanced experience diagnosing and repairing complex medical device, laboratory, scientific, electromechanical, electronic, automation, or instrumentation systems.
• Demonstrated ability to independently resolve complex technical challenges, guide less experienced associates, influence customer outcomes, and communicate effectively across customer and internal stakeholder groups.

Responsibilities

• Lead advanced troubleshooting, installation, preventative maintenance, repair activities, and technical escalations.
• Mentor Field Service Engineers, support escalations, and share best practices across teams.
• Drive improvements by analyzing service data and root cause analysis to increase uptime and service quality.

Skills

Field service experience

Medical device diagnostics

Stakeholder communication

Education

Associate’s degree

Job description

Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

At Leica Biosystems, one of Danaher's 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact. You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact - innovating at the speed of life. At Leica Biosystems, we’re not just shaping the future of cancer diagnostics - we’re transforming lives. Our mission of "Advancing Cancer Diagnostics, Improving Lives" is the driving force behind everything we do. As a global leader with the most comprehensive portfolio spanning from biopsy to diagnosis, we empower clinicians with innovative, reliable solutions so they can give patients timely, accurate answers when they need them most. When you join Leica Biosystems, you’re not just taking a job; you’re becoming part of a passionate team that knows every moment matters when it comes to cancer. You’ll help develop diagnostic solutions that turn anxiety into answers, and aid the acceleration of next-generation, life-changing therapies. Surrounded by a diverse and collaborative global community, you’ll be inspired each day to stretch, grow, and make an impact.

Learn about the Danaher Business System which makes everything possible.

The Senior Field Service Engineer for Leica Biosystems is responsible for providing advanced technical expertise, escalation support, and field leadership across Leica Biosystems diagnostic solutions. This role serves as a trusted technical resource to customers and internal teams, driving optimal instrument performance, maximizing customer uptime, and contributing to continuous improvement across the service organization.

This position is part of the Service Organization and will work remotely within the assigned territory. You will be a part of the Field Service Team and report to the Regional Field Service Manager responsible for advanced troubleshooting, escalation support, customer uptime, and technical leadership across related service teams.

In This Role, You Will Have The Opportunity To

• Lead advanced troubleshooting, installation, preventative maintenance, repair activities, and technical escalations, applying specialized expertise to resolve complex customer and instrument challenges.
• Leverage service data, customer feedback, Gemba observations, and root cause analysis to identify recurring issues, implement countermeasures, and improve customer uptime, service quality, and overall field service effectiveness.
• Serve as a senior technical resource for Field Service Engineers, service leadership, technical support, applications, commercial, and product teams by mentoring others, sharing best practices, supporting escalations, and influencing sustainable improvements across the organization.

The Essential Requirements Of The Job Include

• Associate’s degree with 6+ years of field service, technical, biomedical, military, or related hands-on troubleshooting experience, or equivalent experience.
• Advanced experience diagnosing and repairing complex medical device, laboratory, scientific, electromechanical, electronic, automation, or instrumentation systems.
• Demonstrated ability to independently resolve complex technical challenges, guide less experienced associates, influence customer outcomes, and communicate effectively across customer and internal stakeholder groups.

Travel, Motor Vehicle Record & Physical/Environment Requirements

• This position requires up to 90% flying and/or driving travel, which includes overnight stays. Travel will primarily be domestic but may occasionally be international.
• Must have a valid driver’s license with an acceptable driving record.
• Ability to regularly lift, move, slide, raise and/or place up to 50 lbs. unassisted. Ability to stand, walk (prolonged), and sit; squat and kneel, ascend and descend stairs; reach with hands and arms.

It would be a plus if you also possess previous experience in

• Serving as a senior technical resource, escalation point, lead Field Service Engineer, trainer, or subject matter expert.
• Supporting advanced diagnostic solutions, laboratory automation, complex instrumentation, or other complex customer environments.
• Applying continuous improvement methodologies, root cause analysis, PSP, Kaizen, or service analytics to improve customer outcomes and field service performance.

Leica Biosystems, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info.

At Leica Biosystems we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Leica Biosystems can provide.

The hourly range for this role is $42.00 - $45.50 per hour. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. This range may be modified in the future. This job is also eligible for bonus/incentive pay.

We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit www.danaher.com.

Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.

The U.S. EEO posters are available here.

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We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact: 1-202-419-7762 or [e-mail].