Field Service Engineer II - Gainesville, FL

Danaher; United States; Remote; USD 100,289,000 - 114,616,000; Full time

Benefits offered by this job

Paid time off

Medical/dental/vision insurance

401(k) plan

Remote work eligible

Job summary

Leica Biosystems is seeking a Field Service Engineer II to independently install, maintain, troubleshoot, and repair diagnostic solutions. The role covers a remote territory with up to 90% travel, reporting to the Regional Field Service Manager to ensure optimal instrument performance and uptime.

Required are an Associate degree with 3+ years in field service or a science degree with 1+ year, plus proven ability to work across sites, communicate technically, and drive customer success.

Qualifications

• Associate’s degree with 3+ years of field service experience or related field OR Bachelor’s Degree in Science with 1+ year of experience or related field OR equivalent military experience.
• Demonstrated experience troubleshooting and repairing complex mechanical, electromechanical, electronic, laboratory, medical device, or instrumentation systems.
• Ability to work independently across customer sites, manage competing priorities, communicate technical information effectively, and drive customer satisfaction, instrument performance, and uptime.

Responsibilities

• Independently diagnose, troubleshoot, repair, and maintain Leica Biosystems diagnostic solutions, applying advanced technical expertise to resolve complex customer and instrument challenges.
• Manage service execution within the assigned territory, prioritizing customer needs, identifying root causes, implementing effective solutions, and ensuring optimal instrument performance, customer uptime, and compliance with Leica Biosystems quality standards.
• Serve as a technical resource to customers and less experienced Field Service Engineers by supporting escalations, sharing expertise, identifying recurring issues and trends, and partnering with technical support, applications, commercial, and service leadership to implement sustainable solutions and improve customer outcomes.

Skills

Field service experience

Troubleshooting

Independent work

Customer communication

Education

Associate degree + 3+ years

Bachelor's degree in Science + 1+ year

Equivalent military experience

Job description

Bring more to life.Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

At Leica Biosystems, one of the company’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact.

You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing the company’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.

At Leica Biosystems, we’re not just shaping the future of cancer diagnostics — we’re transforming lives. Our mission of “Advancing Cancer Diagnostics, Improving Lives” is the driving force behind everything we do. As a global leader with the most comprehensive portfolio spanning from biopsy to diagnosis, we empower clinicians with innovative, reliable solutions so they can give patients timely, accurate answers when they need them most. When you join Leica Biosystems, you’re not just taking a job; you’re becoming part of a passionate team that knows every moment matters when it comes to cancer. You’ll help develop diagnostic solutions that turn anxiety into answers, and aid the acceleration of next‑generation, life‑changing therapies. Surrounded by a diverse and collaborative global community, you’ll be inspired each day to stretch, grow, and make an impact.

Learn about the the company Business System which makes everything possible.

The Field Service Engineer II for Leica Biosystems is responsible for independently delivering installation, preventative maintenance, troubleshooting, and repair support for Leica Biosystems diagnostic solutions. This role applies advanced technical expertise to resolve complex customer and instrument challenges, drive optimal instrument performance, maximize customer uptime, and support reliable diagnostic workflows.

This position is part of the Service Organization and will work remotely within the assigned territory. You will be a part of the Field Service Team and report to the Regional Field Service Manager responsible for ensuring optimal instrument performance, maximizing customer uptime, resolving complex customer challenges, and supporting service excellence across the territory.

In this role, you will have the opportunity to:

• Independently diagnose, troubleshoot, repair, and maintain Leica Biosystems diagnostic solutions, applying advanced technical expertise to resolve complex customer and instrument challenges.
• Manage service execution within the assigned territory, prioritizing customer needs, identifying root causes, implementing effective solutions, and ensuring optimal instrument performance, customer uptime, and compliance with Leica Biosystems quality standards.
• Serve as a technical resource to customers and less experienced Field Service Engineers by supporting escalations, sharing expertise, identifying recurring issues and trends, and partnering with technical support, applications, commercial, and service leadership to implement sustainable solutions and improve customer outcomes.

The essential requirements of the job include:

• Associate’s degree with 3+ years of field service experience or related field OR Bachelor’s Degree in Science with 1+ year of experience or related field OR equivalent military experience (working on any mechanical, technical, laboratory, pneumatic or any related instruments.)
• Demonstrated experience troubleshooting and repairing complex mechanical, electromechanical, electronic, laboratory, medical device, or instrumentation systems.
• Ability to work independently across customer sites, manage competing priorities, communicate technical information effectively, and drive customer satisfaction, instrument performance, and uptime.

Travel, Motor Vehicle Record & Physical/Environment Requirements:

• This position requires up to 90% flying and/or driving travel, which includes overnight stays. Travel will primarily be domestic but may occasionally be international.
• Must have a valid driver’s license with an acceptable driving record
• Ability to regularly lift, move, slide, raise and/or place up to 50 lbs. unassisted. Ability to stand, walk (prolonged), and sit; squat and kneel, ascend and descend stairs; reach with hands and arms.

It would be a plus if you also possess previous experience in:

• Supporting histology, pathology, clinical diagnostics, medical device, biomedical, laboratory, or scientific instrumentation environments.
• Experience supporting complex diagnostic instruments, laboratory automation, advanced electromechanical systems, or other customer‑facing technical environments.
• Coaching peers, supporting customer training, supporting technical escalations, or helping drive resolution of complex service challenges.

Leica Biosystems, a the company operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at the company Benefits Info.

At Leica Biosystems we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Leica Biosystems can provide.

The hourly range for this role is $35.00 - $40.00 per hour. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. This range may be modified in the future.

This job is also eligible for bonus/incentive pay.

We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

the company Corporation and all the company Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.

The U.S. EEO posters are available here.

We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact:1-202-419-7762 or .