Senior Field Service Engineer - Dallas, TX

Radiometer; United States; Remote; USD 58,000 - 62,000; Full time

Benefits offered by this job

Bonus/incentive pay

Job summary

Leica Biosystems, a Danaher operating company, seeks a Senior Field Service Engineer to deliver advanced technical expertise for diagnostic solutions. You will troubleshoot, install, maintain, and repair instruments, driving maximum uptime while supporting customers across the territory.

This remote role requires up to 90% travel domestically, strong communication, and leadership to mentor peers and collaborate with product teams.

Qualifications

• Associate’s degree with 6+ years of field service or related troubleshooting experience.
• Advanced experience diagnosing and repairing complex medical device or instrumentation systems.
• Proven ability to resolve complex technical challenges and communicate across stakeholders.

Responsibilities

• Lead advanced troubleshooting, installation, preventive maintenance, and repairs, including escalations.
• Use service data and root-cause analysis to improve uptime and service quality.
• Mentor Field Service Engineers and collaborate with cross-functional teams.

Skills

Field service

Technical troubleshooting

Biomedical equipment

Customer communication

Mentoring teammates

Education

Associate’s degree

Job description

Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At Leica Biosystems, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact. You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.

At Leica Biosystems, we’re not just shaping the future of cancer diagnostics — we’re transforming lives. Our mission of “Advancing Cancer Diagnostics, Improving Lives” is the driving force behind everything we do. As a global leader with the most comprehensive portfolio spanning from biopsy to diagnosis, we empower clinicians with innovative, reliable solutions so they can give patients timely, accurate answers when they need them most.

When you join Leica Biosystems, you’re not just taking a job; you’re becoming part of a passionate team that knows every moment matters when it comes to cancer. You’ll help develop diagnostic solutions that turn anxiety into answers, and aid the acceleration of next‑generation, life‑changing therapies. Surrounded by a diverse and collaborative global community, you’ll be inspired each day to stretch, grow, and make an impact. Learn about the Danaher Business System which makes everything possible.

Role Overview

The Senior Field Service Engineer for Leica Biosystems is responsible for providing advanced technical expertise, escalation support, and field leadership across Leica Biosystems diagnostic solutions. This role serves as a trusted technical resource to customers and internal teams, driving optimal instrument performance, maximizing customer uptime, and contributing to continuous improvement across the service organization. This position is part of the Service Organization and will work remotely within the assigned territory. You will be a part of the Field Service Team and report to the Regional Field Service Manager responsible for advanced troubleshooting, escalation support, customer uptime, and technical leadership across related service teams.

Key Responsibilities

• Lead advanced troubleshooting, installation, preventative maintenance, repair activities, and technical escalations, applying specialized expertise to resolve complex customer and instrument challenges.
• Leverage service data, customer feedback, Gemba observations, and root cause analysis to identify recurring issues, implement countermeasures, and improve customer uptime, service quality, and overall field service effectiveness.
• Serve as a senior technical resource for Field Service Engineers, service leadership, technical support, applications, commercial, and product teams by mentoring others, sharing best practices, supporting escalations, and influencing sustainable improvements across the organization.

Requirements

• Associate’s degree with 6+ years of field service, technical, biomedical, military, or related hands‑on troubleshooting experience, or equivalent experience.
• Advanced experience diagnosing and repairing complex medical device, laboratory, scientific, electromechanical, electronic, automation, or instrumentation systems.
• Demonstrated ability to independently resolve complex technical challenges, guide less experienced associates, influence customer outcomes, and communicate effectively across customer and internal stakeholder groups.

Travel & Physical Requirements

Travel, Motor Vehicle Record & Physical/Environment Requirements: This position requires up to 90% flying and/or driving travel, which includes overnight stays. Travel will primarily be domestic but may occasionally be international. Must have a valid driver’s license with an acceptable driving record. Ability to regularly lift, move, slide, raise and/or place up to 50 lbs. unassisted. Ability to stand, walk (prolonged), and sit; squat and kneel, ascend and descend stairs; reach with hands and arms. It would be a plus if you also possess previous experience in: serving as a senior technical resource, escalation point, lead Field Service Engineer, trainer, or subject matter expert. Supporting advanced diagnostic solutions, laboratory automation, complex instrumentation, or other complex customer environments. Applying continuous improvement methodologies, root cause analysis, PSP, Kaizen, or service analytics to improve customer outcomes and field service performance.

Remote Work Arrangements

We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Leica Biosystems can provide.

We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit www.danaher.com.

Compensation and Benefits

#LI-TJ1 Leica Biosystems, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info. The hourly range for this role is $42.00 - $45.50 per hour. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. This range may be modified in the future. This job is also eligible for bonus/incentive pay. We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

Equal Opportunity & Diversity

Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The U.S. EEO posters are available here. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact:1-202-419-7762 or [e-mail].

Danaher is a leading global life sciences, biotechnology, and diagnostics innovator, helping to solve many of the world’s most important health challenges, ultimately improving quality of life for billions of people today, while setting the foundation for a healthier, more sustainable tomorrow.

The Danaher ecosystem is made up of more than 15 businesses united by a shared commitment to innovate for tangible impact.

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