Senior Field Service Engineer – Cloud, Network & Security Lead

A Hiring Company; Grand Rapids (MI); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

401(k) matching

Dental insurance

Flexible spending accounts

Health insurance

Health savings account

Life insurance

Paid time off

Vision insurance

Job summary

Corporate Technologies is seeking a Field Service Engineer to join our team. This role represents an advanced technical position within Field Services and is responsible for independently managing complex customer environments, leading escalations, and serving as a technical authority for systems, networks, and infrastructure.

The engineer will mentor Field Service Technicians, contribute to process improvements, and act as a trusted advisor to clients, providing on-site support, planning

Qualifications

• Managed Services experience required.
• 7+ years of progressive experience in an IT-related field.
• Advanced system administration and networking experience.
• CompTIA A+, Network+, Security+ or equivalent experience.

Responsibilities

• Serve as escalation point for complex technical issues.
• Lead advanced troubleshooting of server, network, security, and infrastructure issues.
• Independently manage and support client environments including servers, networks, and cloud services.
• Design, implement, and maintain secure, scalable IT solutions.
• Perform advanced server support including planning, deployment, upgrades, and migrations.
• Provide expert support for Exchange, Office 365, Azure, and Active Directory.
• Mentor Field Service Technicians and document root causes.

Skills

Troubleshooting

Leadership

Interpersonal skills

Documentation

Organization

Independent work

Time management

Multitasking

Transportation

PC hardware

Servers

Networking

Security

Education

CompTIA A+

CompTIA Network+

CompTIA Security+

Equivalent experience

Tools

Python

PowerShell

APIs

Azure

Job description

Corporate Technologies is seeking a Field Service Engineer to join our team. This role represents an advanced technical position within Field Services and is responsible for independently managing complex customer environments, leading escalations, and serving as a technical authority for systems, networks, and infrastructure.

The engineer will mentor Field Service Technicians, contribute to process improvements, and act as a trusted advisor to clients, providing on-site support, planning