Senior Field Service Engineer, Aviation - Northeast

Gogo Inc.; Teterboro (NJ); Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Immediate vesting 401k plan

Paid time off and volunteer time off

Employee Stock Purchase Plan

Job summary

Gogo is seeking a Senior Field Support Engineer for the Northeast to deliver expert technical support for aviation satellite communications and inflight connectivity systems. You will troubleshoot, train customers, and collaborate with engineering, sales, and support teams.

Remote work is possible within the United States with frequent on-site duties and travel to OEM facilities. Candidates should have 5+ years of aviation connectivity experience, strong networking skills, and the ability to

Qualifications

• Bachelor's degree in Electrical/Avionics or related field, or equivalent.
• 5+ years in aviation field service or related technical role.
• Strong troubleshooting and communication skills.

Responsibilities

• Provide telephone, remote, and onsite technical support to aviation customers, dealers, and OEMs.
• Troubleshoot complex issues in connectivity, network performance, and aircraft installations.
• Train customers and dealers on system usage and service compatibility.
• Document root-cause findings and support testing/validation activities.
• Travel domestically and internationally to on-site support sites and OEM facilities.

Skills

Aviation connectivity

Networking

IP-based systems

L-Band

Ku/Ka-band

VHF communications

Diagnostic tools

Customer service

Travel up to 50%

Education

Bachelor's degree in Electrical Engineering

Tools

RF diagnostic equipment

Job description

Senior Field Service Engineer, Aviation - Northeast# Careers at Gogo## Senior Field Service Engineer, Aviation - NortheastApply: Remote - United States: Full time: Posted Today: R4281We will be accepting applications through November 23, 2026 or until filled.--- --- --- **Senior Field Support Engineer, Aviation-Northeast**Deliver high-quality technical support and help keep aviation customers connected. At Gogo, technical support helps ensure the performance of aviation satellite communications and inflight connectivity systems. Our field service team supports customers and dealers through troubleshooting, training, and continuous improvement. As our **Senior Field Support Engineer,** you’ll deliver high-quality technical support, troubleshooting, and customer service for aviation satellite communications and inflight connectivity systems. You’ll support post-installation issues, provide onsite and remote technical assistance, train customers and dealers, and work closely with customer support, engineering, sales, and other cross-functional teams to help ensure product performance, customer satisfaction, and continuous improvement. **\\*\\*Candidates must be located or willing to relocate in close proximity to Teterboro Airport for on-wing support multiple days per week at OEM facilities\\*\\*** If you’re a technically skilled professional who enjoys solving complex problems, supporting customers, and working across teams in a fast-paced aviation environment—and you bring strong troubleshooting skills, sound judgment, and a customer-focused mindset—we’d love to meet you. Come on board the Gogo Field Service team! **What You’ll Do**Provide telephone, remote, and onsite technical support to customers, dealers, and OEMs regarding aviation connectivity systems, services, and network performanceTroubleshoot complex technical issues involving connectivity, network performance, system installations, and aircraft compatibilityPartner with customer support, engineering, sales, and other cross-functional teams to resolve escalated issues and improve service outcomesConduct training for customers and dealers on system usage, hardware operation, service compatibility, and entry-into-service supportDocument root cause findings, support testing and validation activities, and contribute to process and product support improvementsMaintain accurate case records, technical documentation, and issue traceability in accordance with established standardsTravel as needed to provide on-site support, customer demonstrations, and technical expertise at OEM facilities, customer locations, and industry events.**What You’ll Bring**Bachelor's degree in Electrical Engineering, Avionics, Aviation, or a related technical field, or an equivalent combination of education, relevant experience, and/or military technical training5+ years of experience in the aviation industryDeep understanding of networking, inflight connectivity, and satellite communication systems, including L-Band, Ku/Ka-band, VSAT, and Inmarsat/Iridium technologiesHands-on experience with IP-based systems, including routers, switches, and telephony networksThorough knowledge of VHF communication systems and data transmission over VHF mediumsFamiliarity with diagnostic tools and troubleshooting methodologies for aircraft connectivity systemsAbility to read and interpret installation manuals, wiring diagrams, and technical schematicsExcellent customer service and communication skills, with the ability to manage multiple inquiries, priorities, and customer-facing training responsibilitiesAptitude for maintaining confidentiality and handling sensitive customer information with discretion Ability to travel domestically and internationally (up to 50%) to provide on-site technical support and trainingThis is a safety-sensitive position. Position is subject to a pre-employment drug test and subsequent random drug testing **Even Better If You Have**You don’t need to check every box below. If you bring experience in some of these areas, we’d especially like to hear from you: 4+ years of product support experience in satcom, aviation connectivity, telecommunications, internet services, or a related technical disciplinePrevious experience in a field service role supporting aviation connectivity or satellite communications solutionsFAA Airframe & Powerplant (A&P) certification, EASA Aircraft Maintenance License, Cisco CCNA, Network+, or similar technical certificationProven problem-solving, analytical, and decision-making skills in technical support environmentsAbility to work independently, unsupervised, and effectively in remote locationsProficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook, and familiarity with CRM or case management tools such as SalesforceExperience with RF or network diagnostic equipment and troubleshooting satellite-based connectivity systemsDemonstrated ability to adapt quickly, build effective working relationships, and contribute to continuous improvement in a dynamic aviation environment **Why Gogo?**At Gogo, we’re transforming how people connect in the sky.Our teams build and support technology that powers connectivity aboard business aircraft around the world. That means the work you do here has a destination beyond a screen, spreadsheet, or meeting; it becomes part of an experience happening thousands of feet above the ground. You’ll work alongside people who know their craft, challenge ideas, solve difficult problems, and care about building what comes next.Ready to help shape the future of connected aviation? Come aboard.**FAA Safety Sensitive Notice**This is a safety sensitive role that will require pre-employment drug test and random testing throughout your employment.**Equal Pay Disclosure(s)****Base Pay**:0.00 - 0.00**Target Annual Short-Term Incentive**:Not Eligible**Eligible for Incentive Stock Program**:No**Benefits**:Gogo offers competitive benefits including medical, dental and vision coverage with plans that can fit each employee’s needs. We offer an immediate vesting 401k plan, paid time off and volunteer time off. Employees have the option to participate in an Employee Stock Purchase Plan. Visit the Careers page on our website for more information at www.gogoair.com/careers.