Field Service Engineer - Travel-Heavy Control Systems

Emerson Japan, Ltd.; Charlotte (NC); Hybrid; USD 85,000 - 110,000; Full time

Benefits offered by this job

Hybrid work option

Job summary

Emerson Power & Water Solutions in Charlotte, NC seeks a Field Service Engineer to analyze and solve engineering problems involved with installation, start-up, and operation of distributed control systems at customer sites.

This role requires extensive travel up to 75% (overnights often 1–3 weeks during outage seasons) and offers a Hybrid Work Option when not traveling. You will join a team of customer support engineers focused on delivering effective service and support.

Qualifications

• Bachelor's degree in engineering, computer science or a similar technical curriculum, or relevant experience in lieu of education
• Minimum 2 years of related experience engaging with customers for the installation of control systems, loading application software, loading, installing and maintaining network equipment
• Be able to travel up to 75% of the time
• Legal authorization to work in the United States without sponsorship now or in the future

Responsibilities

• On-site instruction of customer personnel; writing and modifying maintenance procedures; quality control tests and/or product evaluation
• Direct efforts of customer personnel engaged in installation of control systems, sub-systems, equipment, or their routine modification/repair
• Provide direct engineering advisory assistance to the customer, and liaison within the company, on issues dealing with the equipment or related matters
• Create complete and timely reports on all activities with emphasis on defining problems encountered, services.

Skills

Customer engagement

Problem solving

Communication

Travel readiness

Education

Bachelor's degree in engineering or computer science

Tools

PLC programming

DCS software

SCADA

Ovation software

Job description

Emerson Power & Water Solutions in Charlotte, NC seeks a Field Service Engineer to analyze and solve engineering problems involved with installation, start-up, and operation of distributed control systems at customer sites.

This role requires extensive travel up to 75% (overnights often 1–3 weeks during outage seasons) and offers a Hybrid Work Option when not traveling. You will join a team of customer support engineers focused on delivering effective service and support.