Senior Field Service Engineer

Oxford Nanopore Technologies Ltd.; United States; Remote; USD 111,000 - 160,000; Full time

Job summary

A leading company in life sciences is seeking a Field Applications Engineer to provide technical expertise and support for their innovative products. The role involves installation, maintenance, and customer training, with significant travel required. Candidates should have a strong background in device repair and excellent communication skills. This position offers a competitive salary and various employee benefits, including healthcare and a 401(k) plan.

Benefits

Healthcare Benefits

401(k) Plan

Short-term Disability Coverage

Long-term Disability Coverage

Basic Life Insurance

Commuter Benefits

Annual Bonus

Stock Options

Qualifications

• Proven background in laboratory device repair.
• Experience in servicing life science tools and devices.
• Experience in customer-facing roles.

Responsibilities

• Install hardware/software products at customer sites.
• Perform maintenance, troubleshooting, and repairs.
• Train other field engineers and customers.

Skills

Communication

Interpersonal Skills

Troubleshooting

Education

BS in Electrical Engineering

BS in Mechanical Engineering

Tools

SalesForce

Microsoft Office

Linux OS

Job description

The Details:

Reporting to the Associate DirectorField Applications, this exciting role involves working closely with the sales team to provide a high-quality level of technical expertise and representation for Oxford Nanopore Technologies Ltd.’s products, ensuring the successful application of the products to customers’ research.You'll work closely with cross-functional teams (Sales, FAS, CS, PM and Logistics) to provide high-quality technical expertise for Oxford Nanopore Technologies hardware and software products. The role involves supporting our customers with on-site installation, implementation, maintenance and services to maximize the utilization of our devices. The successful candidate will support a variety of customer types in the defined territories, ensuring a continuous flow of device utilization.

Responsibilities include:

• Install hardware/software products and configurations at customer sites
• Perform maintenance, troubleshooting, and repairs
• Submit service reports, expense reports, and work orders in a timely manner
• Drive continuous improvement via feedback to internal teams
• Ensure customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance
• Revise/review SOPs
• Maintain accurate service inventory within ONT’s CRM
• Train other field engineers and customers

What We're Looking For:

You'll have a proven background of laboratory device repair with a documented experience in servicing life science tools and devices.You'll be used to working in a fast-paced, multi-tasking environment with the ability to efficiently work on and manage many priorities at one time. Your communication and interpersonal skills are a key strength, and you have the technical proficiency to understand and clearly discuss fundamental theory and principles of device functioning and to provide information back to customers in a courteous, positive, and professional manner. You're able to work effectively both with internal departments and internationally.

We'll expect you to have at minimum a BS in Electrical and/or mechanical Engineering with experiencein life sciences or equivalent NGS customer facingcommercial experience. You're a confident presenter that is comfortable communicating with, teaching, or training other scientists and have excellent troubleshooting, writing, and editing skills. You're a proficient user of Microsoft Office and ideally will have used SalesForce or a similar CRM database. Computer experience (Linux OS) and literacy is a must.

Frequent travel (up to 70%) is a part of this role.

The salary for this role is between $111,000 and $160,000USD. The salary offered will reflect the skills and experience of the candidate.

Certain roles within ONT are eligible annual bonus and stock. These awards are allocated based on individual performance.

Employees based in the US have the option to choose healthcare benefits, participate in the company 401(k) plan and company match, we also offer short-term and long-term disability coverage, basic life insurance, and commuter benefits to name a few.

We are proud to be an equal opportunity employer. We select and employ candidates only in accordance with their merits, qualifications, and abilities to perform the duties of the job regardless of gender, marital status, race, religion, color, age, disability, sexual orientation, military or veteran status. If you require an accommodation to complete the application or interview process, please [e-mail] learn more, visit:https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf

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