Senior Field Service Engineer

Cellanome; Foster City (CA); On-site; USD 120,000 - 170,000; Full time

Benefits offered by this job

Equity

Health plans

401(k)

Job summary

Cellanome is seeking a Field Service Engineer in California to install, maintain, troubleshoot, and repair our proprietary instrument at customer sites. You will travel to client locations and partner with a Field Application Scientist to ensure optimal use and high customer satisfaction.

We value strong problem-solvers with attention to detail and the ability to collaborate across functions in a high-growth environment.

Qualifications

• Bachelor’s or advanced degree in engineering, life sciences, or related field.
• Minimum 5 years of field service experience in complex life science tools.
• Strong problem-solving skills with a can-do attitude.
• Ability to travel up to 50% including overnight/weekends.

Responsibilities

• Travel to customer sites to provide timely technical support including troubleshooting, design evaluation, and problem-solving/repair.
• Install, maintain, troubleshoot, and repair proprietary instrument and platform at customer sites.
• Document work performed in service reports and provide feedback for product improvements.
• Support new product introductions to ensure successful deployment in the field.
• Collaborate with Field Applications Scientist to ensure customer satisfaction.

Skills

Problem-solving

Attention to detail

Cross-functional collaboration

Customer focus

Quick learning

Education

Bachelor’s or advanced degree in engineering/life sciences

Tools

Salesforce

MasterControl

Job description

We’re a well-funded start-up . You’ll get a chance to wear many hats, be a part of a growing team, and have the potential for exciting financial and career growth.

Here’s what sets us apart.

We’ve set our sights on some of the biggest challenges facing biology today. We’re amassing a world class team of engineers, scientists, team builders and problem solvers to tackle these challenges heads-on. We’re passionate about developing the next generation technologies that will unravel the complexities of biology.

This is a unique opportunity to build, be part of an exciting start-up and be surrounded by good humans who are super capable, humble and down-to-earth.

Cellanome is adding a Field Service Engineer (FSE) to our growing team. In line with our Company values, you will play a significant role in helping customers solve problems and accumulate positive experiences with us.

You will be responsible for instrument service implementation including installing, maintaining , troubleshooting, and repairing our proprietary instrument and platform at internal and external customer sites.

In partnership with a Field Application Scientist, you will provide technical support to ensure optimal use and customer/collaborator satisfaction.

You will also support new product Introductions to ensure successful deployment of new and improvements on existing products in the field.

Essential Duties include, but are not limited to, the following:

• Travel to customer/collaborator sites to provide timely technical support including troubleshooting, design evaluation, and problem-solving/repair.
• Conduct customer site inspection for instrument receipt, installation, and relocations.
• Ensure compliance with instrument specifications and warranty commitments.
• Maintain and document work performed in service reports.
• Provide requirements and feedback for improved product reliability, serviceability, and design.
• Perform verification testing and preventative maintenance for the external instrument fleet.
• As time allows, help maintain and service our internal instrument fleet; provide feedback to Research and Product Development teams.
• Ability to lift up to 50 lbs for approximately 15% of typical working day.
• Ability to work in front of a computer screen 90% of a typical working day.
• Ability to grasp with both hands; pinch with thumb and forefinger; turn with hand/arm; reach above shoulder height.
• Ability to comply with personal protective equipment requirements.
• Ability to travel up to 50% of working time away from work location, including overnight/weekend travel at times.

Role Requirements:

• Bachelor’s or other advanced university degree in engineering, life sciences, or a related field.
• Minimum 5 years of field service experience, ideally in complex life science tools/instruments space.
• Strong problem-solving skills, can-do attitude, and attention to detail.
• Demonstrated ability to learn about what customers need, what they are trying to achieve, and how they make decisions to drive customer delight.
• Ability to work in a cross-functional, collaborative, high-growth environment.
• Valid passport (90+ day validity) and driver’s license.
• Demonstrated ability to perform the Essential Duties of the position with or without reasonable accommodations.

Preferred Qualifications:

• Early-stage company experience.
• Experience with Salesforce and MasterControl or similar CRM and document control system.
• Hands-on experience with instrumentation and laboratory equipment; experience as an end-user of related instrumentation.
• Knowledge of cellular biology.

We provide competitive total compensation packages, including base pay, benefits, and equity. In California, the estimated base salary range for this position is $120,000 - $170,000/year. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

What you can expect from us:

You’ll feel the energy when you walk in our door - we work hard, we have fun and we have ambitious plans to grow. Cellanome offers a comprehensive employment package that includes a competitive salary, generous stock options, great individual, and family health plans, a 401(k) and flexibility to balance work and life.

We embrace and celebrate the diversity of our employees.

We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law.

We are proud to be an equal opportunity workplace.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Please contact us to request accommodation.