Automation Service Engineer I

Freenome; Brisbane (CA); On-site; USD 78,000 - 97,000; Full time

Benefits offered by this job

Equity

Cash bonuses

Medical benefits

Job summary

Freenome seeks an Automation Service Engineer I to support the Laboratory Equipment Lifecycle Management program, onboarding through decommission. You will help maintain high instrument uptime, ensure GMP-compliant documentation, and assist with calibrations, maintenance checks, and process improvements.

You will collaborate with cross-functional teams, support third-party vendors, and contribute to SOPs and service bulletins to drive reliable performance across automated lab systems.

Qualifications

• B.S. degree in an engineering or scientific discipline and 0–3 years of related industry experience.
• 0–3 years service engineering or instrumentation and equipment support.
• Strong communication and collaboration across diverse teams.
• Willingness to participate in on-call rotation after hours and weekends.
• Ability to transition to a Tue-Sat shift within 12 weeks.

Responsibilities

• Onboard equipment, inspect units, generate asset labels and labeling of units.
• Offboard equipment, update CMMS, notify internal teams and handle disposal.
• Perform ancillary equipment qualifications.
• Assist senior engineers with installations, qualifications, and maintenance to maximize uptime.
• Coordinate/ schedule activities between internal and external customers; complete PM procedures.

Skills

Communication

Collaboration

Problem-solving

Education

B.S. degree in engineering or scientific discipline

Tools

CMMS

QMS

Job description

At Freenome, we are seeking an Automation Service Engineer I to help grow theFreenome Automation Service team. The ideal candidate is responsible for providing world-class Laboratory Equipment Lifecycle Management service and support, while contributing to efficient processes, procedures, and best practices. You will have theopportunity to join a fast-growing automation service group, to make an immediateimpact on the team’s dynamic and culture. This person is responsible for all thingsrelated to ensure Laboratory Equipment Lifecycle Management processes(onboarding equipment, IQ, OQ, PQ, calibration, maintenance, pFMEA, decommission)are to adhere to regulatory requirements, on large, fully automated laboratorysystems and testing platforms, utilized in our cancer diagnostic test(s). We arerapidly growing and defining the laboratory systems and processes, so the idealcandidate will be someone who is a quick learner, self motivated and has relatedtechnical skills. Someone who is passionate about changing the world through a product that has the potential to better the standard of care for all current, future andpotential cancer patients and you will have a significant impact on the continuedgrowth of a high profile technology organization that is changing the landscape onearly cancer detection.

This position will ultimately report to the Supervisor, Equipment, Asset Management &Operations Support. During initial onboarding, the role will report directly to theManager, Automation Service Engineering.

What you’ll do:

• Responsible for equipment onboarding, but not limited to receiving, inspectingof units, generating Asset labels and labeling of units.
• Responsible for equipment offboarding, but not limited to updating CMMSsystem, notifying internal teams (ie: laboratory, facility, finance, etc) and properdisposal.
• Performing ancillary equipment qualifications.
• Assist and support senior engineers with equipment installations, qualifications,scheduled and unscheduled maintenance activities, to ensure the highestlevel of instrument reliability and up-time.
• Responsible for coordinating/scheduling of scheduled activities betweenexternal and internal customers and executing post-Preventative Maintenanceprocedures and documentation.
• Perform Clinical Lab equipment routine maintenance activities.
• Support instrument up-time and ensuring that service documentation meetsFreenome’s Quality Management System (QMS).
• Support and update laboratory equipment asset management inventory.
• Communicate and coordinate equipment status and updates with internalcustomers.
• Developing/reviewing SOPs, WIs, Maintenance Forms, checklists, and servicebulletins.
• Contribute to the management of a maintenance and calibration (CMMS)system.
• Support in the development, implementation, and performance of Preventative Maintenance (PM) checks and verifications for critical equipment andworkcells.
• Effectively communicate with third party service providers (vendormanagement).
• Support temperature monitoring system for cold storages and roomtemperature/humidity setup, configuration, etc.
• Ensure accuracy, completeness, and GMP compliance in laboratory documentation, as it pertains to Equipment Lifecycle Management.
• Author, update, and/or revision of laboratory equipment SOPs, WIs,Maintenance Forms, training, technical specifications, etc. (LaboratoryEquipment focused Technical Writer).
• Continuous audit of laboratory equipment inventory for accuracy to align withregulatory compliance.
• Support 5S spare parts inventory management to support scale andoperations.

Must haves:

• B.S. degree in an engineering or scientific discipline, with a minimum of 0-3years of related industry experience.
• Minimum of 0-3 years service engineering or instrumentation and equipmentsupport.
• Ability to effectively communicate and collaborate with internal and externalcolleagues and vendors from diverse scientific, engineering, operational, andregulatory disciplines.
• Excellent communication skills to work with high dynamic cross functionalteams.
• Team player: strong communication, collaboration, active listening, andproblem-solving skills.
• Ability to take part in an on-call rotation with after hours and weekendresponse as needed.
• Schedule Flexibility - This position will start as a Monday - Friday role andtransition to a Tuesday - Saturday shift within 12 weeks.

Nice to haves:

• Experience and knowledge in providing laboratory equipment support forClinical and R&D environments for Hamilton and Bravo Liquid Handlers, IlluminaSequencers, and various other ancillary laboratory instrumentation.
• Experience providing service support for various laboratory instrumentation.
• Familiarity with training programs and providing knowledge-transfer to otherengineers and lab personnel.
• Experience authoring and supporting laboratory equipment PM, IQ, OQ, PQ,repair, and other service related documentation.
• Experience working within a CLIA, CAP, PMA, and/or GDP, GMP highly regulatedenvironment.
• A problem solver with skills and knowledge to work hands on and lead byexample.
• Experience utilizing 5S, Lean Manufacturing, and Six Sigma methodologies.

Benefits and additional information:

The US target range of our base salary rate for new hires is $78,375 - $97,125. You will also be eligible to receive equity, cash bonuses, and a full range of medical, financial, and other benefits depending on the position offered. Please note that individual total compensation for this position will be determined at the Company’s sole discretion and may vary based on several factors, including but not limited to, location, skill level, years and depth of relevant experience, and education. We invite you to check out our career page @ freenome.com/job-openings/ for additional company information.

Freenome is proud to be an equal-opportunity employer, and we value diversity. Freenome does not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Applicants have rights under Federal Employment Laws.

California applicants please review the CCPA Notice at Collection here: