Senior Field Service Engineer

Hawkins Inc; Loves Park (IL); On-site; USD 130,000 - 150,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

LTD/STD

401(k) match

ESPP

Paid time off

Paid holidays

Job summary

Hawkins Inc. is seeking a Senior Field Service Engineer to provide on-site and off-site service for water treatment equipment, including start-ups, commissioning, and training.

You will lead field teams, troubleshoot complex systems, and ensure safe, efficient start-ups while coordinating with the Operations Director. Responsibilities include refurbishments, equipment testing, and supporting a production manager in Loves Park, IL.

Qualifications

• Bachelor’s degree required in chemical, mechanical, or electrical design/equipment repair.
• Minimum of 7 years of relevant experience in equipment service and start-up, repair and maintenance, plumbing, and/or control systems within the water treatment industry.
• Electrical and PLC programming experience
• Strong interpersonal skills
• Ability to lead and direct staff on proper engineering practices for operation, monitoring, troubleshooting, and repair
• Demonstrated communication skills
• Experience working in team environments where collaboration is essential to completing assignments and achieving organizational goals
• Experience with reading equipment drawings, process flow diagrams (PFDs), process and instrumentation diagrams (P&IDs), electrical schematics, specifications, and manuals
• Ability to read, interpret, troubleshoot, and modify PLC ladder logic
• Proven ability to analyze and troubleshoot water treatment equipment and controls, including filters, reverse osmosis systems, ion exchange, chemical injection, and pH adjustment
• Skilled in working with hand tools, power tools, machinery, testing instruments, handheld devices, water quality analyzers, and test kits
• Working knowledge of water treatment components such as valves, tanks, pumps, instruments, membranes, ion exchange, filters, and piping
• Experience with configuring instrumentation and troubleshooting analog and digital control signals
• Understanding process design, water chemistry, and water treatment testing tools for troubleshooting and servicing equipment
• Ability to read and interpret water analysis documents

Responsibilities

• Provides onsite and offsite equipment installation, service, start-up, commissioning, testing, and training for various types of water treatment equipment within general industry.
• Support field service goals, ensuring timely equipment start-ups and cost control for onsite time and materials required to complete field projects.
• Supports the Production Manager in Loves Park, IL by providing equipment and operational technical assistance with refurbishments, build-outs, rental returns, and testing of equipment for delivery or storage.
• Maintains and operates all tools and hardware required for field service calls, and ensures proper use of company vehicles, tools, and related equipment.
• Operate rental or company vehicles, requiring a valid standard driver's license.
• Promotes and supports a safe workplace by following the company’s safety program and complying with OSHA regulations as well as State of Illinois requirements for shop manufacturing and production operations.
• Participate in training Field Service Engineers and Field Service Technicians to ensure successful equipment start-ups across all WaterSurplus equipment systems.
• Other duties as assigned.

Skills

Electrical experience

PLC programming

Team leadership

Communication skills

Microsoft Office

Reading schematics and diagrams

Instrumentation troubleshooting

Water treatment knowledge

Education

Bachelor’s degree in chemical/mechanical/electrical design or equipment repair

Tools

Microsoft Office Suite

Job description

The Senior Field Service Engineer is responsible for providing site services to clients, including supervision of equipment and system installations, start-ups, commissioning, troubleshooting, media and membrane loading, client equipment reviews, general maintenance and repair of water treatment equipment, training and support of Field Service Engineers and Technicians, and site water audits. This role requires strong knowledge of the mechanical and electrical operation of water treatment equipment, including pumps, filtration, membrane-based systems (RO, UF, NF), chemical injections, and ion-exchange. Reporting directly to the Director of Operations for Rental & Service, the Senior Field Service Engineer ensures reliable client services while supporting the company's overall goals and objectives.

DUTIES AND RESPONSIBILITIES:

• Provides onsite and offsite equipment installation, service, start-up, commissioning, testing, and training for various types of water treatment equipment within general industry.
• Support field service goals, ensuring timely equipment start-ups and cost control for onsite time and materials required to complete field projects.
• Supports the Production Manager in Loves Park, IL by providing equipment and operational technical assistance with refurbishments, build-outs, rental returns, and testing of equipment for delivery or storage.
• Maintains and operates all tools and hardware required for field service calls, and ensures proper use of company vehicles, tools, and related equipment.
• Operate rental or company vehicles, requiring a valid standard driver's license.
• Promotes and supports a safe workplace by following the company’s safety program and complying with OSHA regulations as well as State of Illinois requirements for shop manufacturing and production operations.
• Participate in training Field Service Engineers and Field Service Technicians to ensure successful equipment start-ups across all WaterSurplus equipment systems.
• Other duties as assigned.

REQUIREMENTS AND PREFERRED BACKGROUND/EXPERIENCE:

• Bachelor’s degree in chemical, mechanical, or electrical design/equipment repair
• Minimum of 7 years of relevant experience in equipment service and start-up, repair and maintenance, plumbing, and/or control systems within the water treatment industry
• Electrical and PLC programming experience
• Strong interpersonal skills
• Ability to lead and direct staff on proper engineering practices for operation, monitoring, troubleshooting, and repair
• Demonstrated communication skills
• Experience working in team environments where collaboration is essential to completing assignments and achieving organizational goals
• Experience with Microsoft Office Suite (Word, Excel, Outlook)
• Ability to read equipment drawings, process flow diagrams (PFDs), process and instrumentation diagrams (P&IDs), electrical schematics, specifications, and manuals
• Ability to read, interpret, troubleshoot, and modify PLC ladder logic
• Proven ability to analyze and troubleshoot water treatment equipment and controls, including filters, reverse osmosis systems, ion exchange, chemical injection, and pH adjustment
• Skilled in working with hand tools, power tools, machinery, testing instruments, handheld devices, water quality analyzers, and test kits
• Working knowledge of water treatment components such as valves, tanks, pumps, instruments, membranes, ion exchange, filters, and piping
• Experience with configuring instrumentation and troubleshooting analog and digital control signals
• Understanding process design, water chemistry, and water treatment testing tools for troubleshooting and servicing equipment
• Ability to read and interpret water analysis documents

PHYSICAL REQUIREMENTS:

• Must be able to operate office equipment, fax and or printer, and personal computer.
• May stand, walk, bend, stoop, climb stairs and lift frequently on average of 8 hours each day.
• May be required to carry or move equipment or parts more than 50 lbs.
• May require confined space entry.
• Work requires close vision.
• Required to use power hoist, pallet transport trucks, powered forklifts, similar equipment and or company vehicles.
• Production environment or client off site location where you may climb and balance materials while moving or repairing equipment.
• Performs physical activities that require considerable use of arms, legs and body movements to lift, bend, stoop, walk and squat.
• Hand and eye coordination required to ensure job performance is carried out in the most efficient and safe manner.

TRAVEL:

Required to travel majority of the time.

Expected Compensation:

$130,000-$150,000 + 5% Bonus Eligibility

Hawkins/WaterSurplus offers eligible employees and their dependents comprehensive benefits, which includes medical, dental, vision, life insurance, LTD/STD and more. Other benefits for eligible employees include 401(k) match, Employee Stock Purchase program (ESPP), paid time off, and paid holidays.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristics protected by law. Hawkins/WaterSurplus is a Drug Free workplace.