Field Service Technician

Graham Personnel Services; Burlington (NC); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Competitive compensation

Medical, Dental, Vision, Life, and HSA

401(k) Matching

Paid holidays

Generous PTO

Education assistance

Referral bonus

Ongoing training

Job summary

Graham Personnel Services is seeking a Field Service Technician to service, troubleshoot, maintain, and repair high-purity water systems at customer sites. You will diagnose mechanical and electrical issues, assist with installation, and support startup activities.

Ideal candidates are dependable, mechanically inclined, and strong communicators who enjoy learning new technology. 5+ years in related fields is preferred and MS Word/Excel skills are a plus for documentation.

Qualifications

• High school diploma or GED; 5+ years of mechanical, HVAC, electrical, field service, or related experience preferred.
• Customer-facing technical experience and proficiency with Word and Excel are a plus.

Responsibilities

• Service, troubleshoot, maintain, and repair high-purity water systems at customer sites.
• Diagnose mechanical and electrical issues and recommend solutions.
• Assist with equipment installation, commissioning, and startup.
• Collaborate with Service Management, Engineering, and other teams to resolve customer challenges.
• Build strong customer relationships through professional service.
• Complete accurate service documentation and follow company and customer procedures.
• Follow safe work practices in the shop, while driving, and at customer sites.
• Participate in an on-call rotation.

Skills

Troubleshooting

Customer service

Mechanical aptitude

Strong communication

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

Job description

Field Service Technician

Salary - 60K-75K

Job Responsibilities

Service, troubleshoot, maintain, and repair high-purity water systems at customer sitesDiagnose mechanical and electrical issues and recommend solutionsAssist with equipment installation, commissioning, and startupCollaborate with Service Management, Engineering, and other teams to resolve customer challengesBuild strong customer relationships through professional, knowledgeable serviceComplete accurate service documentation and follow company and customer proceduresFollow safe work practices in the shop, while driving, and at customer sitesParticipate in an on-call rotation

Ideal Candidate

Dependable, mechanically inclined, and committed to quality workEnjoys troubleshooting, problem-solving, and learning new technologyFamiliar with pumps, valves, piping, flanges, and other mechanical componentsStrong communicator who works well with customers and colleaguesComfortable working independently and as part of a teamProfessional, safety-minded, detail-oriented, and committed to seeing the job throughHigh school diploma or GED; 5+ years of mechanical, HVAC, electrical, field service, or related experience preferredCustomer-facing technical experience and proficiency with Microsoft Word and Excel are a plus

Working Conditions

Hands-on work in shop, industrial, and customer-site environmentsLocal travel with approximately 7-8 overnight stays per month once fully trained; additional travel may be required during the first six months for trainingOccasional travel to other company locationsAbility to lift up to 50 lbs., push/pull up to 100 lbs., and regularly climb, walk, bend, stoop, crawl, and reachOpportunity for ongoing technical training, professional development, and career growth

What we Offer

Competitive CompensationComprehensive Benefits: Medical, Dental, Vision, Life Insurance, Health Savings Account with Company Contributions, and more401(k) Match9 Company-Paid HolidaysGenerous PTO: Increases with tenureEducation AssistanceEmployee Referral Bonus ProgramOngoing Training & Development: Learn from internal and external industry experts #DHIR26