Senior Field Service Engineer

Neocis, Inc; Los Angeles (CA); On-site; USD 75,000 - 130,000; Full time

Benefits offered by this job

Unlimited PTO

Sabbatical program

Paid parental & medical leave

401K with 4% company match

Comprehensive medical, dental, and vis

Job summary

Neocis, Inc. is seeking a Senior Field Service Engineer to install, maintain, and support complex medical devices. The role involves heavy travel (approximately 75%), cross-functional collaboration with engineers and medical professionals, and adherence to GMP and GDP standards.

Base salary ranges from $75,000 to $130,000 depending on experience. Based in Miami with national coverage, this position offers a fast-paced startup environment, comprehensive benefits, and opportunities to contribute

Qualifications

• BS in Engineering or equivalent.
• Experience with maintaining, testing, and documenting complex medical devices; willingness to travel regularly.
• Ability to explain complicated technical information in simple terms; strong communication with medical professionals and engineers.
• Experience with medical devices that include significant software and electrical components; familiarity with CT scan images and DICOM standards.
• Customer-facing experience.

Responsibilities

• Installing, maintaining, testing, and documenting complex medical devices; troubleshoot and diagnose malfunctions to reduce downtime.
• Maintain effective communications with supervisor and peers in daily activities.
• Complete GMP-related training and follow quality and safety procedures.
• Follow Good Documentation Practices (GDP).
• Maintain working areas and ensure measuring instruments are within calibration limits.
• Ensure compliance with local, national, international regulations and company policies for Health, Safety and Environmental compliance.

Skills

BS in Engineering

Medical device maintenance

Travel willingness

Clear communication

Customer facing

CT scan/DICOM knowledge

Software in medical devices

Electrical components

Education

BS in Engineering

Job description

At Neocis, we’re delivering truly life-changing innovations, and that takes a team of talented, curious people who want to make things better for dental professionals and the patients they serve.

We build revolutionary technology, but our employees — in Miami and all around the country — are this company’s greatest asset. That’s why we work so hard to maintain a culture where all team members are empowered to grow professionally and live fulfilling lives outside of work. Sound like the place for you? We’d love to hear from you!

Our corporate values are more than just words tacked up in the breakroom. These four pillars are central to our ethos as an organization, guiding us each day as we collaborate with one another and engage with our customers.

Working independently

Prioritizing productivity over hours spent

Being thoughtful about the team

Unlimited PTO

We encourage team members to take time off when they need it. After all, stepping away to recharge is critical to being one’s best self in and out of the office.

To mark major anniversaries at Neocis, employees can take extended PTO to pursue their passions, travel, spend time with family and friends, or simply relax.

Team members’ well-being is our top priority. Not only do we offer excellent medical, dental, and vision plans, we cover a high proportion of premiums to help take much of the financial burden off your shoulders.

No waiting period. Generous company match. Immediate vesting. That’s our 401(K) program in a nutshell. Employees can also open and fund tax-advantaged spending accounts like an HSA or FSA.

Incentive Stock Options

We believe every team member, no matter their department or level of seniority, should be able to share in our long-term success. That’s why all new hires are offered an ownership stake in the company.

Paid Parental & Medical Leave

We understand the importance of being there for your family as it grows. That’s why you’ll have access to paid leave starting on your first day with the company.

Flexible Workplace Policy

We trust our colleagues to do their best work and recognize the important role flexibility plays in achieving a sustainable work-life balance.

We love to get together and break bread. Those who work out of the Miami office enjoy regular team lunches and office-wide cookouts—and delicious complimentary snacks and coffee every day.

Our awards

• South Florida Business Journal Business of the Year
• South Florida Business Journal Fastest Growing Companies
• Best and Brightest Companies to Work For: National
• South Florida Business JournalFastest Growing Companies
• The Tech TribuneBest Tech Startups: Miami
• The Tech TribuneBest Tech Startups: Florida
• The Tech TribuneBest Tech Startups: Miami
• The Tech TribuneBest Tech Startups: Florida

Join our team

We’re looking to fill a number of positions in Miami and key markets around the country. We update this list frequently, so be sure to check back in often!

Neocis is an established start-up revolutionizing dentistry with Yomi, the first, and only FDA cleared robot for assisted dental surgery. The company collaborates closely with leading clinicians to develop innovative technologies that help advance patient care and improve quality of life. Based in Miami, Florida. Neocis is venture-backed with funding from several prominent investors.

What’s in it for you?

• You’ll thrive in our innovative and collaborative environment
• Make an immediate impact on life-changing technology
• Avoid silos and “not my job” mentality in our smaller, fast paced, startup environment
• We offer sabbatical, parental leave and unlimited PTO policies
• Generous 401K plan with 4% company match
• Comprehensive benefits package that includes medical, dental and vision

The Role: Senior Field Service Engineer

The Field Service Engineer is responsible for key activities in system installations, upgrades, and maintenance. This position will have the opportunity to work with several engineering disciplines from mechanical engineers to application software developers. They will play a key role in ensuring that Neocis provides top quality service to its customers.

What you’ll do:

• Installing, maintaining, testing, and documenting complex medical devices Troubleshoot and diagnose malfunctions to reduce system downtime.
• Maintain effective communications with supervisor and peers in daily activities.
• Complete training as applicable for Good Manufacturing Practices (GMP) related tasks. Follow all applicable Quality and Safety procedures.
• Follow Good Documentation Practices (GDP)
• Maintain company working areas and local environment in accordance with applicable general operating procedures. Assure that all measuring instruments that are used are within calibration limits.
• Ensures that all activities are carried out within regulations and laws governing business and quality operations.
• Responsible for ensuring compliance with all local, national, international and company regulations, policies and procedures for Health, Safety and Environmental compliance.

What you’ll bring:

• BS in Engineering or equivalent
• Experience with maintaining, testing, and documenting complex medical devices Willingness to travel on a regular basis to support multiple accounts.
• Ability to explain complicated technical information in simple terms Comfortable interacting with medical professionals as well as engineers Team player with excellent communication skills, including written and verbal
• Experience with medical devices that include a significant software and electrical component Familiar with CT scan images and DICOM protocol standards.
• Experience in a customer facing role

What else?

• This is a full-time position. This position occasionally requires long hours and weekend work.
• This is not a supervisory role
• The position will require 75% travel; frequently travel is outside the local area and overnight in and out of state
• The main location of this role is in a manufacturing/clinical environment and requires:
  • This position requires the regular use of optical and mechanical calibration equipment, hand tools, calipers, and digital multimeter
  • Prolonged periods working on a computer
  • Ability to lift/push/carry items up to 50 pounds
  • Frequent exposure to loud/moderate noise

Reasonable accommodations may be made to enable candidates with disabilities to perform this role

Expected base salary: $75,000-$130,000 depending on experience