Senior Field Service Engineer

myGwork - LGBTQ+ Business Community; Cleveland (OH); Remote; USD 60,000 - 100,000; Full time

Job summary

Join a forward-thinking company dedicated to enhancing customer satisfaction through exceptional service delivery. This role offers the chance to work remotely while contributing to the Electrification Service division in the Midwest. You will be responsible for executing complex service tasks, ensuring customer retention, and identifying new business opportunities. With a focus on teamwork and communication, you will coach technicians and engineers to achieve operational excellence. If you are passionate about improving system performance and have the drive to excel in a dynamic environment, this opportunity is perfect for you.

Qualifications

• High School Diploma with 2 years experience or Bachelor's with 5 years preferred.
• Strong customer service and technical skills in power distribution required.

Responsibilities

• Execute service work and ensure customer satisfaction.
• Identify new service business opportunities and coach technicians.

Skills

Customer Service Skills

Interpersonal Skills

Technical Skills in Power Distribution

Field Engineering Experience

Business Acumen

Education

High School Diploma

Bachelor's Degree in Electrical Engineering

Tools

Programmable Logic Controllers

Testing Equipment for Power Distribution

Job description

This position reports to

Field Service Manager

Your role and responsibilities

In this role, you will have the opportunity to execute service work of medium to high complexity as per work instructions and ABB guidelines. Each day, you will deliver excellent customer service to satisfy customers. You will also showcase your expertise by working with customers to identify opportunities in the installed base, to improve system performance and operational performance. The work model for the role is: Remote. This role is contributing to the Electrification Service division in the Midwest. You will be mainly accountable for:

1. Contributing to customer satisfaction by planning and executing service work as per customer order and expectations.
2. Ensuring customer retention by delivering superior customer experience and effectively communicating service work timeline and expectations.
3. Taking actions to identify new service business opportunities for ABB, in close cooperation with customers and other ABB teams.
4. Coaching technicians and engineers and supervising complex site activities.

Qualifications for the role

• High School Diploma and two years professional work experience.
• Bachelor's Degree in Electrical Engineering (OR High School Diploma / GED with a minimum of 10 additional years of related engineering / field experience). Minimum of 5 years of field engineering experience preferred.
• Demonstrated ability to build strong interpersonal and customer service skills. Demonstrated ability to work effectively with minimum supervision, with strong business acumen.
• Ability and willingness to travel approximately 75% as required. Ability and willingness to possess and maintain a valid passport and driver's license.
• Knowledge of industrial customer base in geographical area preferred.
• Technical skills in testing of power distribution and delivery to include Low Voltage and Medium Voltage Breakers, Switchgear, Relays, and Transformers. Experience in the repair and refurbishment of LV and MV circuit breakers (OEM equipment such as Siemens, GE, ABB, Square D, Multilin relays, and Switzer Relays) preferred.
• Technical skills in testing, commissioning, startup, and troubleshooting of medium voltage synchronous machines (including excitation systems), control systems, and Programmable Logic Controllers a plus.
• Candidates must already have work authorization that would permit them to work for ABB in the US.

More about us

ABB's Service Division partners with our customers to improve the availability, reliability, predictability, and sustainability of electrical products and installations. The Division’s extensive service portfolio offers product care, modernization, and advisory services to improve performance, extend equipment lifetime, and deliver new levels of operational and sustainable efficiency. We help customers keep resources in use for as long as possible, extracting the maximum value from them, and then recovering and regenerating products and materials at the end of their useful life.

We value people from different backgrounds. Apply today for your next career step within ABB and visit www.abb.com to learn about the impact of our solutions across the globe. We look forward to receiving your application.