Senior Field Service Engineer

Insight Global; Boise (ID); On-site; USD 87,000 - 104,000; Full time

Job summary

Insight Global seeks a senior Field Service Engineer to support semiconductor equipment and Hydrogen Recovery Systems. The initial customer site is Boise with travel to other U.S. locations.

You will troubleshoot, service, and support customers on-site, with travel about 50% and a path toward a technical support role within roughly a year. The role requires hands-on skills in semiconductor environments, strong mechanical/electromechanical troubleshooting, and customer-facing abilities, with the

Qualifications

• Must have semiconductor environment experience.
• 5 years field service/equipment support experience.
• Strong mechanical/electromechanical troubleshooting and advanced fault finding.
• Customer-facing experience and ability to work independently.
• Willingness to travel ~50% and be onsite in Boise.

Responsibilities

• Perform hands-on troubleshooting and service on semiconductor equipment.
• Support Hydrogen Recovery System deployments at customer sites.
• Travel regionally to Boise, New York, and other sites as needed.
• Progress towards a technical support role after ~1 year.

Skills

Semiconductor experience

Field Service experience

Troubleshooting

Customer-facing

Independent work

Travel readiness

Job description

Compensation: $42-$50/hr | $87,360–$104,000 annually

Travel: ~50%

Job Description

This is a senior-level Field Service Engineer supporting semiconductor equipment and Hydrogen Recovery System (HRS) in the semiconductor environment. The initial customer is in Boise, and the engineer will support the deployment/service of this system while also traveling to other U.S. customer locations. Initially, travel will primarily involve Boise and New York, with the support footprint expected to expand as the technology is deployed at additional semiconductor sites. This person will initially operate as an FSE, doing hands‑on troubleshooting, service, and customer support. The longer‑term plan is for the role to transition toward a Technical Support position after approximately one year, so need someone who can become a true technical resource on the system, not just perform routine maintenance.

Required Skills & Experience

• Semiconductor experience
• 5 years Field Service / equipment support experience
• Strong mechanical/electromechanical troubleshooting
• Advanced fault finding, not just PMs
• Customer‑facing experience
• Able to troubleshoot/work independently
• Comfortable with ~50% travel
• Able to work on‑site in Boise

Nice to Have Skills & Experience

• EV/EUV experience
• Photolithography experience
• Edwards Vacuum equipment experience
• Hydrogen recovery / gas system experience