Senior Field Performance Technician

Jobtailor; New Jersey; On-site; USD 55,000 - 75,000; Full time

Job summary

Jobtailor is seeking a Field Service Technician with solar experience in New Jersey. You will organize warranty schedules, allocate labor, and lead training for field technicians.

Expect to drive safety, efficiency, and performance across onsite service projects. The role requires 1–3 years in field construction or solar experience, a valid driver’s license, and an Electrical Journeyman license where required by state.

Qualifications

• 1-3 years of field construction or solar experience required.
• PV design or PV electrical experience preferred.
• High School diploma is required.
• Must maintain a clean driving record with the ability to pass a driving background check.
• Must be 21 years of age and possess a valid driver’s license.
• Electrical Journeyman certification or license preferred, may be required by state.

Responsibilities

• Organize, lead, and maintain the warranty and service schedule.
• Allocate labor resources to service and warranty projects with the Field Foreman, Construction Supervisor and Branch Manager.
• Assist with training and development for Field Service Technicians and Field Communications Technicians.
• Lead regular meetings to train the local field service team on best practices.
• Support onboarding and training of new field performance team members.
• Regularly exceed goals for field performance KPIs (turnaround time, experience rating, dispatched work).
• Assist with inspections and site audits when assigned.

Skills

Field service management

PV design knowledge

Safety compliance

NEC knowledge

Strong computer skills

Valid driver’s license

Education

High School diploma

Electrical Journeyman license

Job description

Responsibilities

• Organize, lead, and maintain the warranty and service schedule.
• Work with the Electrical Foreman, Construction Supervisor and the Branch Manager to allocate labor resources to service and warranty projects as needed.
• Assist with training and development for Field Service Technicians and Field Communications Technicians.
• Lead regular meetings to align and train the local field service team on best practices.
• Support the on-boarding and training of new members of the field performance team.
• Regularly exceed defined goals for field performance key performance indicators including but not limited to turnaround time, experience rating and average dispatches completed.
• Assist with other tasks including inspections and site audits when assigned.

Requirements

• 1 - 3 years of previous field construction or solar experience required
• PV design or PV electrical experience is preferred
• High School diploma is required
• Must maintain a clean driving record with the ability to pass a driving background check.
• Must be 21 years of age and possess a valid driver’s license.
• Valid state or local Electrical Journeyman certification or license preferred.
• Depending on state requirements an Electrical Journeyman certification or license may be required
• Knowledge of the NEC and applicable codes and standards
• Strong computer skills
• Ability to transport materials and equipment to complete assigned job tasks (up to 50 pounds frequently)
• Ability to work on rooftops with various angles and surfaces requiring frequent bending, twisting, squatting, climbing, kneeling, crawling, turning, standing, and balance

Core Competencies

Demonstrates expertise in field service management, including training and development of technicians, while ensuring compliance with industry standards and performance metrics. Proficient in PV design and electrical systems, with a strong focus on safety and operational efficiency.