Senior Field Operations Specialist — Equity & PTO

Throne Labs; United States; On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Meaningful Series C Equity

401(k) Plan

Paid Time Off (PTO)

Paid Sick Leave

Paid Parental Leave

Employee Assistance Program (EAP) and

National Discounts

Short and Long-Term Disability

Life, Dependent Life, and AD&D

Employer-Paid Basic Life Insurance

Worker’s Compensation Coverage

Legal Insurance

Job summary

Throne is seeking a Senior Operations Specialist to join our Bay Area team. You’ll perform core cleaning, restocking, and maintenance, own a full route or site with limited oversight, and handle moderately difficult tasks. This shift-based role demands coverage across early mornings, evenings, weekends and holidays.

You’ll travel between Throne locations using a company vehicle and mobile apps; full-time benefits include stock options and a comprehensive package.

Qualifications

• At least 1 year of relevant experience with Throne’s product and procedures across the common range of tasks.
• Strong communication and interpersonal skills; comfortable giving direct feedback.
• Able to plan and manage a full route or schedule with limited oversight.
• Comfortable making routine field decisions independently, and knows when to seek guidance on decisions with safety, cost, or client impact.
• Comfortable working in a fast-paced, physical, outdoor environment.
• Proficiency with mobile applications; comfortable with Google Workspace and Slack.
• Valid driver’s license and clean driving record, with at least 2 years of driving experience.
• Comfortable with the nature of the business, including working in and around human waste systems.
• Ability to lift, move, and handle up to 50 pounds.
• Willingness to complete a background and driver screening as a condition of employment.
• Genuine enthusiasm for Throne’s mission.

Responsibilities

• Clean, restock, and maintain Thrones across a full assigned route, site, or recurring set of work
• Conduct regular unit inspections, assessing cleanliness and equipment condition
• Troubleshoot common issues across Throne’s systems independently, using data and observation to identify the cause
• Assist in addressing restocking, maintenance, and minor technical tickets
• Take on moderately difficult tasks escalated by newer teammates, and upscale highly complex issues to the Operations Manager or a more senior team member
• Help train and onboard new Operations Specialists, ensuring adherence to Throne’s cleaning and service standards
• Act as a leader amongst peers by recognizing and communicating trends and improvement opportunities to the Operations Manager
• Maintain a solid, working command of Throne’s hardware and systems, and stay current on product changes
• Document all work accurately and in real time using mobile applications
• Safely operate a company vehicle to travel between Throne locations (may include pump truck operation - market-dependent, Ops Manager to specify)
• Help direct and prioritize workload within a shift

Skills

Communication skills

Interpersonal skills

Route planning

Mobile apps

Google Workspace

Slack

Driver’s license

Outdoor work

Documentation

Job description

Throne is seeking a Senior Operations Specialist to join our Bay Area team. You’ll perform core cleaning, restocking, and maintenance, own a full route or site with limited oversight, and handle moderately difficult tasks. This shift-based role demands coverage across early mornings, evenings, weekends and holidays.

You’ll travel between Throne locations using a company vehicle and mobile apps; full-time benefits include stock options and a comprehensive package.