Senior Operations Specialist

Throne Labs; Hayward (CA); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Stock options

401(k) Plan

Paid Time Off (PTO)

Paid Sick Leave

Paid Parental Leave

Employee Assistance Program (EAP) and

Short and Long-Term Disability

Life and AD&D Insurance

Worker's Compensation

Legal Insurance

Job summary

Throne is seeking a Senior Operations Specialist to join our Bay Area team. You will own full routes or sites, perform core cleaning, restocking, and maintenance, and support newer teammates with guidance and escalation when needed.

This role requires early morning, evening, weekend, and holiday coverage. A company vehicle is used for travel between Throne locations, with mileage reimbursed where applicable.

Qualifications

• Minimum 1 year of relevant experience in field operations.
• Ability to work in outdoor, fast-paced conditions.
• Proficient with mobile apps and essential productivity tools.

Responsibilities

• Clean, restock, and maintain Thrones across a full assigned route, site, or recurring set of work.
• Conduct regular unit inspections, assessing cleanliness and equipment condition.
• Troubleshoot common issues across Throne's systems independently, using data and observation to identify the cause.
• Assist in addressing restocking, maintenance, and minor technical tickets.
• Take on moderately difficult tasks escalated by newer teammates, and escalate highly complex issues to the Operations Manager or a more senior team member.
• Help train and onboard new Operations Specialists, ensuring adherence to Throne's cleaning and service standards.
• Act as a leader amongst peers by recognizing and communicating trends and improvement opportunities to the Operations Manager.
• Document all work accurately and in real time using mobile applications.
• Safely operate a company vehicle to travel between Throne locations (may include pump truck operation — market-dependent, Ops Manager to specify).
• Help direct and prioritize workload within a shift.

Skills

Strong communication

Interpersonal skills

Route planning

Independent decision-making

Outdoor environment experience

Mobile apps proficiency

Tools

Google Workspace

Slack

Job description

About Throne

Throne is a fast growing Series C startup transforming public infrastructure by delivering clean, safe, smart restrooms to cities, transit agencies, and public spaces. With flagship customers like LA Metro, Caltrain, Berkeley, Ann Arbor, Beverly Hills and Washington DC, we're rapidly scaling and preparing for multi-city expansion in 2026-2027.

We recognize an unspoken problem: that better bathroom accommodations are sorely needed in most cities. Public and retail bathrooms are neither positioned to meet demand, nor incentivized to provide the quality experience people deserve.

Our mission is to provide peace of mind to the millions of people who set out on an adventure on any given day. That adventure may be big or small. It may involve taking your toddler to the park, driving a stranger to the airport, running a half marathon, or exploring a new city for the first time.

Role Overview

Throne is looking for a Senior Operations Specialist to join our Bay Area team, reporting to Senior Operations Manager. In addition to performing the core cleaning, restocking, and maintenance work of an Operations Specialist, you'll take ownership of a full route, site, or recurring set of work with limited oversight, handle moderately difficult tasks, and act as a resource for newer teammates. This is a shift-based role with coverage needs spanning early mornings, evenings, weekends, and holidays. The hourly rate for this position starts at $25. Actual compensation depends on a candidate's experience, skills, and geographic location. Full-time roles are eligible for the benefits package below, including stock options.

This role requires use of a company or personal vehicle (mileage reimbursed where applicable) to travel between Thrones, and use of smartphone apps.

What You'll Do

• Clean, restock, and maintain Thrones across a full assigned route, site, or recurring set of work
• Conduct regular unit inspections, assessing cleanliness and equipment condition
• Troubleshoot common issues across Throne's systems independently, using data and observation to identify the cause
• Assist in addressing restocking, maintenance, and minor technical tickets
• Take on moderately difficult tasks escalated by newer teammates, and **escalate** highly complex issues to the Operations Manager or a more senior team member
• Help train and onboard new Operations Specialists, ensuring adherence to Throne's cleaning and service standards
• Act as a leader amongst peers by recognizing and communicating trends and improvement opportunities to the Operations Manager
• Maintain a solid, working command of Throne's hardware and systems, and stay current on product changes
• Document all work accurately and in real time using mobile applications
• Safely operate a company vehicle to travel between Throne locations (may include pump truck operation — market-dependent, Ops Manager to specify)
• Help direct and prioritize workload within a shift

Minimum Qualifications

• At least 1 year of relevant experience, with a working command of Throne's product and procedures across the common range of tasks
• Strong communication and interpersonal skills; comfortable giving direct feedback
• Able to plan and manage a full route or schedule with limited oversight
• Comfortable making routine field decisions independently, and knows when to seek guidance on decisions with safety, cost, or client impact
• Comfortable working in a fast-paced, physical, outdoor environment
• Proficiency with mobile applications; comfortable with Google Workspace and Slack
• Valid driver's license and clean driving record, with at least 2 years of driving experience
• Comfortable with the nature of the business, including working in and around human waste systems
• Ability to lift, move, and handle up to 50 pounds
• Willingness to complete a background and driver screening as a condition of employment
• Genuine enthusiasm for Throne's mission

Preferred Qualifications

• Prior experience as a Throne Operations Specialist, or in the portable sanitation industry
• Experience training or mentoring team members
• Experience operating basic hand tools and machinery safely
• CDL or experience operating medium/heavy-duty vehicles (only relevant where the role includes pump truck duties)

Benefits

• Medical Insurance, including plan options with 100% employer-paid premiums
• Dental Insurance
• Vision Insurance
• Meaningful Series C Equity
• 401(k) Plan
• Paid Time Off (PTO)
• Paid Sick Leave
• Paid Parental Leave
• Employee Assistance Program (EAP) and National Discounts
• Short and Long-Term Disability Insurance
• Life, Dependent Life, and AD&D Insurance
• Employer-Paid Basic Life Insurance
• Worker's Compensation Coverage
• Legal Insurance

Benefits offered to full-time and part-time employees may vary by state.

Equal Opportunity, Background Check & Accommodations

Throne is a proud Equal Opportunity Employer, and we are committed to pursuing and hiring a diverse workforce. We believe that every person has a right to equal employment opportunities without discrimination, and that diversity contributes to the overall health of the organization. We do not discriminate based on race, color, national origin, ancestry, citizenship status, religion, sex, sexual stereotyping, sexual orientation, gender, gender identity, gender expression, age, marital status, mental or physical disability, medical condition, genetic information, military or veteran status, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), or any other protected characteristic.

Employment may be contingent upon Throne's receipt of an acceptable and job-related driver screening, motor vehicle report, and/or background check, as applicable and permissible by law.

Throne provides reasonable accommodations to qualified individuals with disabilities and for sincerely held religious beliefs, as applicable by law.