Senior Field Manager - (MPI)

Metropolitan Family Services; Chicago (IL); On-site; USD 73,000 - 81,000; Full time

Benefits offered by this job

Medical Coverage

Dental Coverage

Vision Coverage

HSA contributions

Teladoc services

401K with employer match

Job summary

Metropolitan Family Services in Chicago seeks a Field Lead for CPRU to organize daily operations of Field Managers and Crisis Responders, ensure compliance, and guide deployment strategies on the ground. You will coordinate with safety partners and communities to implement procedures and foster collaboration for effective interventions.

Ideal candidates have 4+ years in street outreach, strong leadership, crisis intervention training, and a background in restorative justice.

Qualifications

• High School Diploma or equivalent is required.
• 4+ years of successful street outreach is required.
• A graduate of the Metropolitan Peace Academy is preferred.
• Experience leading or supervising a team is required.
• Bachelor’s degree is preferred.
• Significant experience with high-risk, street-involved individuals is preferred.
• Experience or training in crisis intervention is preferred.

Responsibilities

• Coordinate and organize daily activities of Field Managers and Crisis Responders within CPRU.
• Conduct regular field compliance checks for MPI partner organizations and communities.
• Provide oversight into the deployment strategy for assigned CPRU staff members.
• Conduct strategy planning and debrief meetings.
• Maintain situational awareness in fast-paced environments with public activity.
• Serve as points of contact on the ground to inform CPRU team of needed technical support.
• Coordinate with public safety personnel, emergency responders, law enforcement, and community partners.
• Provide technical support to field in implementing new strategies for program fidelity and evaluation feedback.
• Facilitate and manage relationships with community-based organizations, gang intervention leaders, law enforcement, and subject matter experts.
• Perform other duties as assigned.

Skills

Verbal communication

Written communication

Community knowledge

Crisis intervention

Nonviolence & restorative justice

Trauma-informed practices

Team coordination

Education

High School Diploma or equivalent

Bachelor’s degree

Graduate of Metropolitan Peace Academy

Job description

If asked to describe the culture at Metropolitan Family Services, we could do that in one word. COMMUNITY! Reflected in both our internal culture as well as through the services we provide, community is at the heart of all we do. Metropolitan Family Services (MFS) empowers families to learn, to earn, to heal, to thrive. Part mentor, part motivator, part advocate, since 1857, Metropolitan Family Services has been the engine of change that empowers families to reach their greatest potential and positively impact their communities. Are you looking to have an impact on more than just a company’s bottom line? Then we’d love to hear from you!

Shift Schedule

Varied hours:

• Shift 1 could be: 12pm - 8pm
• Shift 2 could be: 7:30pm – 3:30am

SALARY

The average starting salary for this position will fall in the range of $73,000 - $81,000 annually. Where candidates fall in this range will be based on skill and experience level.

ESSENTIAL JOB FUNCTIONS

• Coordinate and organize the daily activities of Field Managers and Crisis Responders within CPRU.
• Conducts regular field compliance checks for MPI partner organizations and communities.
• Provide oversight into the deployment strategy for assigned CPRU staff members.
• Conduct strategy planning and debrief meetings.
• Maintain situational awareness while working in confined, fast-paced environments with continuous public activity.
• Serve as points of contact in real-time (coordination with other Regional Leads, CPD) on the ground to inform the field management CPRU team of any technical support needed.
• Coordinate with public safety personnel, emergency responders, law enforcement, and community partners to ensure appropriate interventions.
• Provide technical support to the field in implementing new strategies that demonstrate program model fidelity, golden thread documentation, collaboration across communities and use of evaluation feedback to inform practice.
• Facilitate and manage relationships with a broad array of stakeholders including community-based organizations, gang intervention leaders, law enforcement, academics and other subject matter experts.
• Other duties assigned.

Qualifications

• High School Diploma or equivalent, required.
• 4+ years of successful street outreach, required.
• A graduate of the Metropolitan Peace Academy, preferred.
• Experience with leading or supervising a team, required.
• Bachelor’s degree, preferred.
• Significant experience working with high-risk, street-involved individuals (Or currently enrolled in a bachelorette program), preferred.
• Experience or training in crisis intervention, preferred.

TRANSPORTATION/TRAVELLE REQUIREMENTS

Driving for work is not required with a personally owned vehicle.

KNOWLEDGE, SKILLS, And ABILITIES

• Excellent verbal communication skills, and ability to communicate effectively in writing.
• Firsthand knowledge of the community and knowledge of current street conflicts, required.
• In-depth knowledge of the principles of nonviolence, restorative justice, and trauma-informed practices.

Physical Demands

• While performing the essential duties of this job, the employee is required to sit and stand for sustained periods of time, frequently talk, hear, use hands and fingers to feel, handle, and operate objects or controls, and occasionally stand, bend, stretch, stoop, kneel and crouch. The employee is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures, transcribing, and viewing a computer terminal.

Some Highlights Include

• Medical Coverage, Dental Coverage, and Vision Coverage.
• Metropolitan Family Services contributions of $2,000 to individual, and $4,000 to family, HSA accounts, pro-rated to your benefits start date.
• FREE General Medicine and Behavioral Health Teladoc services provided to all team members.
• Ascensus 401K plan services with a 4% employer match, vested at 100% on day one of eligibility.

More About Us

Metropolitan is Illinois' first comprehensive human services agency and reaches more than 122,970 individuals and families in Chicago, Evanston/Skokie, the southwest suburbs, and DuPage County with services promoting education, economic stability, emotional wellness, and empowerment.