Program Manager of Community Safety & Transit Operations

Illinois Peace Project; Chicago (IL); On-site; USD 84,500 - 93,500; Full time

Benefits offered by this job

Medical Coverage

Dental Coverage

Vision Coverage

HSA contributions

Teladoc services

401K with employer match

Job summary

Metropolitan Family Services seeks a Program Manager of Community Safety & Transit Operations to lead a team across field operations in Chicago. The role focuses on staff supervision, training fidelity, and cross-agency collaboration to reduce violence and improve youth safety in transit environments.

The position requires a Bachelor’s degree and 4+ years in training or street outreach, plus experience supervising field leaders. Travel by car is required.

Qualifications

• Bachelor’s degree in public policy, public health, criminology, sociology, or related field.
• 4+ years of experience in training, street outreach, or equivalent.
• Experience supervising field managers or operations leaders.
• Experience operating violence interruption or community safety programs in mobile or 24-hour environments.

Responsibilities

• Directly supervise Senior Field Managers coordinating staffing, schedules, and deployment.
• Foster open communication and collaboration among field staff and partners.
• Ensure training and standards are operationalized with fidelity in the field.
• Coordinate violence intervention, de-escalation, and situational awareness training.
• Provide technical support and evaluate practice using feedback and data.

Skills

Leadership

Curriculum development

Public policy analysis

Public speaking

Education

Bachelor’s degree

Job description

If asked to describe the culture at Metropolitan Family Services, we could do that in one word. COMMUNITY! Reflected in both our internal culture as well as through the services we provide, community is at the heart of all we do.

MFS is spear-heading the Communities Partnering 4 Peace, a framework designed to provide comprehensive, long-term approach to reduce violence and gang activity. This framework will bring together community-driven strategies that will empower community-based organizations to intervene with those individuals at the highest risk of driving the violence while working with the overall resident population to transform perceptions and realities of their community. This holistic framework responds to high-risk incidents while also being proactive in preventing situations.

We are now hiring for a full-time Program Manager of Community Safety & Transit Operations to join our Metropolitan Peace InitiativesTeam

Salary: We are offering a salary range of $84,500 - $93,500 annually depending on experience and qualifications.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Directly supervises all Senior Field Managers who serve as field-level operations leads coordinating staffing, schedules, and deployment strategies.
• Fosters an environment of open communication and collaboration, which builds a student-centered, community-focused team among all field staff and partners.
• Ensures that training and standards are operationalized with fidelity in the field by Senior Field Managers and partner agency staff.
• Coordinates a range of training programs for violence intervention, de-escalation, and situational awareness specific to navigating youth group behavior safely within a transit environment.
• Provides technical support to the field in implementing new strategies that demonstrate program model fidelity, golden thread documentation, collaboration across communities, and use of evaluation feedback to inform practice.
• Actively participates in forums, meetings, and strategy sessions with community members, public officials, law enforcement (such as CPD and OEMC).
• Authorizes personnel actions, in consultation with Human Resources; promotes staff diversity; provides supervision, consultation and training to staff; and consistently evaluates performance, providing coaching and timely feedback as needed.
• Other duties as assigned.

REQUIRED EDUCATION, CERTIFICATIONS, CREDENTIALS and/or EXPERIENCE:

• Bachelor’s degree in public policy, public health, criminology, sociology, and or related field.
• 4+ years of experience in training, street outreach, or equivalent.
• Experience supervising field managers, program supervisors, or operations leaders with increasing levels of responsibility.
• Experience operating violence interruption, street outreach, or community safety programs in high-traffic, mobile public spaces or 24-hour operational environments.

TRAVEL/MOBILITY REQUIREMENTS:

• Driving for work required with a personally owned vehicle

PREFERRED QUALIFICATIONS:

• Bilingual in Spanish.

KNOWLEDGE, SKILLS & ABILITIES:

• The ability to organize and cultivate leadership among a myriad of stakeholder groups and facilitate group meetings.
• The ability to develop curriculum, coordinate training, provide policy analysis, and be a dynamic presenter.
• Deep knowledge and cultural understanding of the community dynamics, youth travel patterns, and neighborhoods served by the CTA's Red, Orange, and Green Line corridors.
• Entrepreneurial, collaborative and a continuous learner.
• A commitment to social justice.

PHYSICAL REQUIREMENTS:

• While performing the essential duties of this job, the employee is required to sit and stand for sustained periods of time, frequently talk, hear, use hands and fingers to feel, handle, and operate objects or controls, and occasionally stand, bend, stretch, stoop, kneel and crouch. The employee is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures, transcribing, and viewing a computer terminal.

Some highlights include:

• Medical Coverage, Dental Coverage, and Vision Coverage.
• Metropolitan Family Services contributions of $2,000 to individual, and $4,000 to family, HSA accounts, pro-rated to your benefits start date.
• FREE General Medicine and Behavioral Health Teladoc services provided to all team members.
• Ascensus 401K plan services with a 4% employer match, vested at 100% on day one of eligibility.

Some of the above benefits are available for part-time and temporary workers, but not all. Be sure to inquire upon your hire as to which benefits apply to you.

MORE ABOUT US:

Metropolitan is Illinois' first comprehensive human services agency and reaches more than 122,970 individuals and families in Chicago, Evanston/Skokie, the southwest suburbs, and DuPage County with services promoting education, economic stability, emotional wellness, and empowerment.

Equal Opportunity Employer: This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.