Senior Field Launch & Change Surge Lead (Remote)

Novartis; United States; Remote; USD 146,000 - 270,000; Full time

Job summary

Novartis is seeking an Associate Director, Field Launch & Change Surge to provide focused, time-bound execution capacity across the field organization. The role coordinates readiness actions and rapid issue resolution to keep field leaders focused on customers and core performance.

Collaborating with Field Execution Leads, enablement partners, and cross-functional teams, you will strengthen launch readiness, manage cutovers, and drive rapid stabilization after go-live, while surfacing lessons

Qualifications

• Bachelor's degree required from 4-year college or university.
• 6+ years' of experience in field operations, launch execution, program delivery, or execution-focused roles within complex, matrixed organizations.
• Demonstrated ability to operate effectively in high-intensity environments with competing priorities and tight timelines.
• Strong execution discipline, coordination skills, and ability to translate plans into clear actions and closures.
• Excellent stakeholder management and communication skills, including ability to drive alignment without direct authority.

Responsibilities

• Provide surge execution support for launches, major tool/process releases, and high-impact organizational changes, ensuring clear sequencing, ownership, and follow-through.
• Translate launch/change plans into practical field actions (readiness tasks, cutover steps, stabilization activities), ensuring clarity on who does what by when.
• Identify cross-team dependencies and readiness risks early (training gaps, workflow breaks, operational constraints) and drive mitigation actions with owners.
• Support cutover planning and go-live readiness, including readiness checklists, field-facing timing clarity, and escalation pathways for high-severity issues.
• Coordinate hypercare mechanics during launch/change windows to ensure rapid triage, clear ownership, and timely resolution of field-impacting issues.
• Drive rapid stabilization by tracking issues through to closure and ensuring recurring problems are addressed with root-cause fixes, not repeated workarounds.
• Partner across teams to align execution details (timelines, readiness expectations, support model) and reduce last-minute churn during launch windows.
• Maintain an integrated view of launch/change readiness signals and surface actionable watch-outs to execution leadership.
• Capture lessons learned and convert them into improved readiness playbooks, templates, and standard operating patterns.

Education

Bachelor's degree

Job description

Novartis is seeking an Associate Director, Field Launch & Change Surge to provide focused, time-bound execution capacity across the field organization. The role coordinates readiness actions and rapid issue resolution to keep field leaders focused on customers and core performance.

Collaborating with Field Execution Leads, enablement partners, and cross-functional teams, you will strengthen launch readiness, manage cutovers, and drive rapid stabilization after go-live, while surfacing lessons