Senior Field Auto Claims Adjuster

Progressive; Kennewick (WA); On-site; USD 65,000 - 80,000; Full time

Benefits offered by this job

401(k) with dollar-for-dollar company

Medical, dental & vision

Wellness & mental health programs

Health care flexible spending accounts

Life insurance

Paid time off

Disability

Parental & family leave

Military leave & pay

Diverse, inclusive culture

Career development & tuition

Job summary

Progressive is seeking an auto damage claims adjuster to serve as the point of contact with customers and guide the repair process from start to finish. You will manage your own inventory, work with body shops, and negotiate repair pricing while assessing liability.

This field position includes a company car and may require reporting to an office occasionally. Candidates must reside within 30 miles of Kennewick, WA.

Qualifications

• Leadership and conflict management skills with strong attention to detail and a passion for providing excellent customer service.
• Associate's/Bachelor's/4+ years experience with appraisal/estimatics or insurance as stated in qualifications.
• Valid driver’s license, auto insurance, and compliance with Progressive’s driving standards and/or policies.

Responsibilities

• Complete vehicle inspections, write estimates, determine total loss evaluations, and set timelines.
• Negotiate repair process with body shops.
• Document claim information and make decisions per claims standards and local laws.
• Evaluate and handle claim payments and resolution of claims without payments.
• Review and determine validity of supplement requests.

Skills

Leadership

Conflict management

Attention to detail

Customer service

Education

Associate's degree + 3 years experience (appraisal/estimatics/insurance)

Bachelor's degree + 1 year experience (appraisal/estimatics/insurance)

4+ years relevant work experience + 1 year appraisal/estimatics/insurance

Job description

Progressive is seeking an auto damage claims adjuster to serve as the point of contact with customers and guide the repair process from start to finish. You will manage your own inventory, work with body shops, and negotiate repair pricing while assessing liability.

This field position includes a company car and may require reporting to an office occasionally. Candidates must reside within 30 miles of Kennewick, WA.