Auto Damage Claims Lead – Field Adjuster (Company Car)

Progressive Insurance; Michigan; On-site; USD 56,000 - 74,000; Full time

Benefits offered by this job

401(k) with dollar-for-dollar company

Medical, dental & vision

Wellness programs

Paid time off

Sick leave & disability

Parental & family leave

Tuition assistance

Job summary

Progressive Insurance is seeking an auto damage claims adjuster. You’ll serve as Progressive’s point of contact with customers—directing and making decisions regarding the repair process from beginning to end.

You’ll manage your own inventory while working independently, negotiating repair pricing with body shops and assessing liability. This is a field position with access to a company car and frequent driving within your assigned geographical area.

Qualifications

• Minimum of four years of relevant work experience with one year appraisal/estimatics or insurance experience.
• Associate's degree plus three years relevant experience with one year appraisal/estimatics or insurance experience.
• Bachelor's degree plus one year appraisal/estimatics or insurance experience.

Responsibilities

• Complete vehicle inspections, write estimates, determine total loss evaluations, and set clear expectations and timelines.
• Negotiate repair process with body shops.
• Document information related to the claim and make decisions consistent with claims standards and local laws.
• Evaluate and handle claim payments and resolution of claims without payments; review and determine validity of supplement requests.

Skills

Leadership

Conflict management

Attention to detail

Customer service

Education

Associate's degree

Bachelor's degree

Job description

Progressive Insurance is seeking an auto damage claims adjuster. You’ll serve as Progressive’s point of contact with customers—directing and making decisions regarding the repair process from beginning to end.

You’ll manage your own inventory while working independently, negotiating repair pricing with body shops and assessing liability. This is a field position with access to a company car and frequent driving within your assigned geographical area.