Senior Field Applications Engineer — Customer Solutions Lead

ASML Germany GmbH; Chandler (AZ); Hybrid; USD 80,000 - 120,000; Full time

Job summary

ASML Germany GmbH is seeking a candidate for a customer support role that emphasizes both customer project engagement and new product development. The ideal applicant will have an MSc or PhD in a relevant technical field, paired with extensive experience in IC manufacturing and strong leadership skills.

This position focuses on providing escalation support, identifying innovative solutions, and ensuring the successful rollout of new products. A commitment to diversity and inclusion is key to our company culture, and we value a dynamic workforce.

Qualifications

• Experience in IC manufacturing environment or research related to node/process development.
• Ability to work in a fast-paced, ambiguous environment while focusing on customer goals.
• Proven experience in a customer support role.

Responsibilities

• Act as a coach for critical escalations providing insights and investigation direction.
• Identify new solutions or improvements for existing products and drive them through processes.
• Ensure quality of beta tests and rollout of new products and services.

Skills

Technical knowledge in lithography and imaging

Stakeholder management

Team leadership

Data analysis

Education

MSc or PhD in technical fields

Job description

ASML Germany GmbH is seeking a candidate for a customer support role that emphasizes both customer project engagement and new product development. The ideal applicant will have an MSc or PhD in a relevant technical field, paired with extensive experience in IC manufacturing and strong leadership skills.

This position focuses on providing escalation support, identifying innovative solutions, and ensuring the successful rollout of new products. A commitment to diversity and inclusion is key to our company culture, and we value a dynamic workforce.