Senior Field Application Engineer - French Speaking

Boston Dynamics, Inc.; Waltham (MA); On-site; USD 89,000 - 122,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Paid time off

Annual bonus

Job summary

Boston Dynamics, Inc. is seeking a Field Applications Engineer to drive customer success by delivering robotic solutions across sites in the US.

The role involves coordinating site-specific architectures, supervising commissioning, and ensuring smooth integration of robotic systems with travel up to 50% to customer locations. You will partner with customers to tailor integrations, troubleshoot advanced issues, and provide comprehensive training and support while developing technical tools using

Qualifications

• Bachelor’s or Master’s degree in CS/EE/Robotics or related field.
• Experience in senior-level field applications engineering, solution architecture, or system design.
• Proven track record collaborating with customers on advanced technical solutions.

Responsibilities

• Collaborate with customers to align system capabilities with operational needs.
• Oversee site-level solution architecture, commissioning and performance of robotic systems.
• Develop scalable integrations and manage customer accounts.

Skills

Customer collaboration

Solution architecture

Systems integration

Technical troubleshooting

Robotics domain

Education

Bachelor’s or Master’s in Computer Science or Engineering

Tools

AutoCAD

Linux (Ubuntu)

Networking fundamentals

Python

C++

Typescript

Job description

Overview

As a Field Application Engineer, you will play a pivotal role in delivering Boston Dynamics robotic solutions to our customers, ensuring their seamless integration and operational success. You will travel up to 50% to customer sites and supervise site‑level solution architecture, commissioning, and performance of Boston Dynamics robotic systems.

Responsibilities

• Collaborate closely with customers to align system capabilities with operational needs and design site‑specific solutions.
• Oversee site‑level solution architecture, commissioning, and performance of Boston Dynamics robotic systems.
• Implement scalable solutions for individual integrations and growth of customer accounts, and manage network infrastructure and configuration.
• Monitor system performance, resolve technical issues through advanced troubleshooting, and provide comprehensive customer training and support.
• Lead technical projects that enhance integration efficiency, standardize processes, and drive continuous improvement.
• Support early‑stage testing and integration of new Boston Dynamics products.
• Gather, systematize, and convey customer feedback to internal teams to champion product enhancements.
• Develop SOWs, customer solution documents, interface control documents, and integration scoping documents.
• Serve as primary escalation point for complex field support issues and optimize integrations.
• Conduct in‑depth operational troubleshooting and repairs, performing root‑cause analysis and coordinating with engineering to implement permanent fixes.
• Act as product expert for Boston Dynamics' full product stack and support customers and team members with advanced technical insights.
• Oversee hardware and software validation, ensuring pre‑shipment systems are optimized for integration.
• Develop technical tools and solutions using APIs/SDKs to streamline customer integrations.
• Provide advanced technical support and training for customer and partner development teams.
• Act as primary technical contact for customers, addressing needs, resolving concerns, and driving application success.
• Participate in go‑to‑market activities for new products and technologies.

Qualifications

• Bachelor’s or Master’s Degree in Computer Science, Mechanical Engineering, Electrical and Computer Engineering, System Engineering, Mechatronic Engineering, Robotics Engineering, or a related field.
• Minimum of 2 years of related experience or an advanced degree without experience, or equivalent work experience.
• Proven track record in senior‑level Field Applications Engineering, Solution Architecture, or System Design roles, with experience leading complex integrations.
• Experience collaborating directly with customers on advanced technical solutions and managing long‑term relationships.
• Expertise in planning, managing, and executing multi‑site or complex integrations of Boston Dynamics products, including both hardware and software systems.
• Ability to lead discussions and convey highly technical concepts to diverse audiences, including executive stakeholders, technical teams, and non‑technical teams.

Nice to Have

• Proficiency with AutoCAD or comparable software applications.
• Advanced knowledge of networking protocols, devices, and network security (routers, switches, firewalls, VLANs, VPNs).
• Proficiency in Linux operating systems (Ubuntu) and scripting for system management and automation.
• Proficiency in Python, C++, Typescript, Kotlin, or other modern programming languages, with a strong focus on software development for robotics or automation.

Travel

• Ability and willingness to travel domestically and internationally up to 50% of the time.
• Ability to utilize personal credit cards for travel expenses, with subsequent reimbursement.

Compensation

The pay range for this position is between $88,603.82 and $121,830.26 annually. Base pay will depend on individualized factors including, but not limited to, internal equity and job‑related knowledge, skills and experience.

Benefits

BOS offers a generous benefits package including medical, dental, vision, 401(k), paid time off, and an annual bonus structure. Additional details will be provided upon offer.

Equal Opportunity Employer

Boston Dynamics will never ask you to divulge personal financial or account information. We are not able to sponsor visas for this position. We hire qualified candidates who are eligible to work in the United States. Boston Dynamics is an equal opportunity employer.