Field Service Engineer -Southeast

Boston Dynamics; United States; Remote; USD 90,000 - 115,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k)

Paid time off

Annual bonus

Job summary

Boston Dynamics is seeking a Field Service Engineer to support North American customers in the field, delivering end-to-end service for our warehouse robotics. You will handle repairs, installations, and site integrations at customer worksites, travel up to 80%.

The role requires independent problem solving, excellent communication, and a proactive approach to documenting activities in the CRM; a strong focus on CSAT and rapid issue resolution.

Qualifications

• Extensive field service experience delivering repairs and maintenance.
• Experience with complex platform technology.
• Strong customer communication and relationship management.
• Ability to meet metrics for response and resolution times.
• Proven track record in mechanical repairs.

Responsibilities

• Perform emergency repairs, installations, site integrations, and routine maintenance.
• Collaborate with Sales, Engineering, and Service Operations to resolve issues quickly.
• Ensure CSAT and first-time-fix metrics through effective service.
• Document service activities in the CRM promptly.

Skills

Field service experience

Customer management

Diagnostics and repair

Power tools

Technical documentation

Job description

Boston Dynamics is a world leader in mobile robots, tackling some of the toughest robotics challenges. For years, our awe-inspiring viral videos on YouTube have shown the world what remarkably capable robots can do. Now we are quickly becoming a recognized leader in automation solutions for industrial applications and warehouse logistics.

As a Field Service Engineer, you will help to strengthen our world-class service and support efforts to meet the demands of our North American customers. Every day, you will work to support our advanced Warehouse Robotics in the field at customer worksites to deliver end-to-end customer-driven solutions. To thrive in this role, you must have exceptional technical capabilities, deep empathy for our customers, and familiarity with field service roles. You must be independent, decisive, and maintain a high attention to detail. Our ideal candidate must have a high threshold for travel, and the knowledge, experience, and willingness to help us formalize and build a strong foundation of field service for which we can expand upon.

Boston Dynamics is a world leader in mobile robots, tackling some of the toughest robotics challenges. For years, our awe-inspiring viral videos on YouTube have shown the world what remarkably capable robots can do. Now we are quickly becoming a recognized leader in automation solutions for industrial applications and warehouse logistics.

Day-to-Day Activities:

• Perform emergency repairs, installations, site integrations, routine maintenance, and general technical service and support for our western regional customers.
• Collaborate across Sales, Engineering, and Service Operations to drive technical solutions and resolve customer issues quickly and efficiently.
• Ensure world-class support outcomes - Customer Satisfaction (CSAT), issue resolution time, and first-time-fix metrics.
• Document and complete service administration activities promptly in our CRM.

Desired Skills:

• Prior experience in a role delivering high quality, highly reliable, and highly responsive field service.
• Support experience with highly specialized and complex platform technology.
• Customer management and communication skills with demonstrated experience in a customer support environment.
• Track record of achieving successful support outcomes tracking metrics such as issue resolution time, response time, and customer satisfaction.
• Prior experience performing repairs/maintenance on mechanical equipment.
• Experience using power tools and specialized equipment.

Field technicians with experience in other industries are encouraged to apply.

Travel:

• Ability to travel up to 80% of the time.

We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas for this position.

The pay range for this position is between $90,000 to $115,000 annually. Base pay will depend on multiple individualized factors including, but not limited to internal equity, job related knowledge, skills and experience. This range represents a good faith estimate of compensation at the time of posting. Boston Dynamics offers a generous Benefits package including medical, dental vision, 401(k), paid time off and a annual bonus structure. Additional details regarding these benefit plans will be provided if an employee receives an offer for employment.