Senior Technical Support Engineer

Boston Dynamics, Inc.; Waltham (MA); On-site; USD 88,603 - 121,830; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k)

Paid time off

Annual bonus structure

Job summary

Boston Dynamics, Inc. is seeking a Senior Technical Support Engineer to resolve technical challenges across advanced robotic platforms. You’ll work closely with various teams, driving data-driven insights and ensuring continuous improvements in product reliability.

The ideal candidate has a strong technical background, a bachelor’s degree in Engineering or Computer Science, and experience in a customer-facing role, particularly in Robotics or Automation. This position offers a salary range of $88,603 to $121,830 annually along with a comprehensive benefits package.

Qualifications

• 3+ years in a customer-facing technical engineering role, preferably in Robotics or Automation.
• Strong problem-solving skills with a focus on customer needs.
• Ability to document and analyze technical data.

Responsibilities

• Troubleshoot diverse electro-mechanical systems and computer interfaces.
• Serve as the 'Internal Voice of the Customer' for clarity in R&D, Quality, and Sales.
• Diagnose issues using log data to refine monitoring tools.
• Document novel behaviors in technology and suggest product features.
• Develop data-driven narratives to inform business objectives.

Skills

Proficiency in Python

Proficiency in C++

Technical engineering skills

Understanding of Linux

Knowledge of networking protocols

Electro-mechanical systems understanding

Education

Bachelor’s degree or higher in Engineering or Computer Science

Job description

Role Overview

At Boston Dynamics, the Senior Technical Support Engineer is a vital source of intelligence for our entire organization. You will take ownership of resolving high‑stakes technical challenges across a sophisticated ecosystem of advanced, mobile robotic platforms and their associated peripherals. Your work spans autonomous behaviors, complex networking, and deep integration with our C++ and Python SDKs. Our products are at the cutting edge, solving real‑world problems for our customers right now. We need systems‑level thinkers who instinctively ask "Why?". We are building a mission‑critical data pipeline that the entire company relies on—from Engineering and Product to Sales, Quality, and Field Applications. Your role is to resolve complex cases with technical excellence while ensuring the resulting data is harvested and translated into meaningful insights that drive our global roadmap forward.

Job Profile

We are looking for a "take‑charge" engineer who takes pride in providing a high standard of service but is always seeking the deeper lesson in the data. You are a self‑starter and quick learner who can navigate a rapidly changing commercial landscape and translate technical complexity into organizational value. If you want your work to be the bridge between field reality and future innovation, this is the role for you.

Duties and Responsibilities

• Full‑Spectrum Systems Impact: Troubleshoot diverse electro‑mechanical systems, computer interfaces, and wireless communications across a fleet of cutting‑edge robotic platforms.
• Cross‑Functional Link: Serve as the "Internal Voice of the Customer," ensuring that field data speaks clearly to R&D, Quality, Sales, and our service partners.
• Ecosystem Engineering: Use your proficiency in Python or C++ and expert knowledge of log data to diagnose issues and help refine the tools we use to monitor platform performance.
• High‑Fidelity Discovery: Be the first to encounter novel behaviors in emerging technology, documenting incidents and suggesting features to ensure the whole company learns from every deployment.
• Strategic Value: Act as a force multiplier by turning technical resolutions into a data‑driven narrative that informs key business objectives and product reliability.

Ideal Candidate

• Education: Bachelor’s degree or higher in Engineering, Computer Science, or a related technical field.
• Experience: 3+ years in a customer‑facing technical engineering role (Robotics or Automation preferred).
• Programming: Proficiency in high‑level object‑oriented programming, preferably Python and/or C++.
• Technical Breadth: Strong understanding of Linux, networking protocols, and electro‑mechanical systems.

We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas for this position.

Compensation & Benefits

The base pay range for this position is between $88,603 to $121,830 annually. Base pay will depend on multiple individualized factors including, but not limited to, internal equity, job‑related knowledge, skills, and experience. This range represents a good faith estimate of compensation at the time of posting.

Boston Dynamics offers a generous benefits package including medical, dental, vision, 401(k), paid time off, and an annual bonus structure. Additional details regarding these benefit plans will be provided if an employee receives an offer for employment.

We are growing rapidly, building a commercial company that delivers cutting‑edge technology and solutions to our customers from industrial applications to logistics and warehouse solutions.