Senior Field Application Engineer - Data Center Hardware

NVIDIA AI; Austin (TX); On-site; USD 160,000 - 253,000; Full time

Benefits offered by this job

Equity

Job summary

NVIDIA is seeking a Senior Field Application Engineer‑OEM to lead sustaining engineering for NVIDIA data center products used by OEM customers and to manage complex field issues from triage to resolution. You will collaborate with OEMs/ ODMs and NVIDIA teams to resolve critical issues and deliver clear failure‑analysis reports.

Strong debugging, leadership, and project‑management skills are required. This on‑site role is based in Round Rock, TX, with travel as needed and opportunities for career

Qualifications

• BS or MS in Electrical Engineering, Computer Engineering, Computer Science, or a related discipline—or equivalent experience.
• 5+ years of relevant experience in Field Application Engineering, sustaining engineering, failure analysis, systems engineering, or product engineering.
• Hands‑on experience debugging complex server or computing platforms at both the system and board levels.
• Demonstrated experience managing field failures or RMA cases through root‑cause analysis and corrective‑action closure using methods such as 8D, FRACAS, or fault‑tree analysis.
• Strong understanding of server architecture, including CPUs, GPUs, memory, storage, power delivery, cooling, and high‑speed interconnects.
• Knowledge of PCIe and experience troubleshooting BMC/IPMI or Redfish, BIOS/UEFI, Linux, drivers, firmware, system logs, and hardware telemetry.
• Experience with hardware bring‑up, board validation, system qualification, and L1–L10 server integration and manufacturing test stages.
• Ability to interpret schematics, block diagrams, diagnostic data, manufacturing test results, and thermal or electrical measurements.
• Excellent project‑management and communication skills. Able to prioritize tasks and work effectively with business and engineering teams. Must operate from the Round Rock area and travel as required.

Responsibilities

• Serve as the technical lead for sustaining engineering related to NVIDIA data center products used by OEM customers. Manage complex issues from initial triage and containment to root‑cause analysis, corrective action, and resolution.
• Perform system‑and board‑level failure analysis to isolate hardware, firmware, software, thermal, power, and integration‑related problems.
• Facilitate the complete RMA process, including failure‑data collection, return authorization, material tracking, engineering disposition, and communication of findings.
• Reproduce field failures in laboratory environments, analyze failure trends, and drive preventive improvements in product quality and serviceability.
• Collaborate with OEMs, ODMs, manufacturing partners, and NVIDIA engineering, quality, reliability, operations, and supply‑chain teams to resolve critical issues.
• Provide on‑site technical support and deliver clear failure‑analysis reports, corrective‑action updates, troubleshooting procedures, and executive‑level communications.

Skills

Field FAE

Sustaining Eng

Failure Analysis

Server Architecture

PCIe/BMC/IPMI

Linux Drivers

Python scripting

Education

BS/MS EE/CS

Tools

BMC/IPMI debugging tools

Job description

NVIDIA is seeking a Senior Field Application Engineer‑OEM to lead sustaining engineering for NVIDIA data center products used by OEM customers and to manage complex field issues from triage to resolution. You will collaborate with OEMs/ ODMs and NVIDIA teams to resolve critical issues and deliver clear failure‑analysis reports.

Strong debugging, leadership, and project‑management skills are required. This on‑site role is based in Round Rock, TX, with travel as needed and opportunities for career